Reg:
Vodafone no. : 9820474808
Bill date : 25/05/2009
Billed Amt. : Rs. 1188.59
Disputed Amt.: Rs. 396/-(Downloads Charges) + tax @10.3%
= Rs. 436.79 + late payment charges



Respected Sir/Madam
I am a Vodafone postpaid customer.In the above mentioned bill, i have been
charged with Rs. 396/- for Downloads charges, which i certainly have not
done. Also, these people are not willing to register my complaint and they
are not providing me a valid complaint number regarding the same, despite
numerous attempts.
After trying many times on hotline,I have visited Vodafone gallery also,
but even there, they did not register my complaint, saying that, the
charges are accurate and the system is not accepting the complaint.
Instead, they gave me an invalid sr. no.
In the itemized bill, i am able to see the time of downloads
(4* Rs. 99 = Rs. 396),but certainly i(nor anyone else)have not done those
downloads,neither intentionally nor unintentionally. After repeated mails to
Vodafone,i keep getting the same answer, that the charges are accurate,and i will
have to pay them.
I have asked them for the details of the downloads i.e. names of the
games, names of the download packs,durations of downloads and size of the
packs, which they fail to explain.
I really do not understand the reason to pay for the services that i have
not used.
Apart from this, they are also inserting late payment charges on the
disputed amount.I have already made the payment of the logically correct
amount of my usage to Vodafone,before the due dates.It is a cause of
unnecessary stress to me and wastage of my time, dealing with them in such
an unprofessional manner.
I request you to kindly look into the matter and do the needful.It is a
matter of seious concern to all the customers regarding such fake charges
and utterly poor complaint redressal system by Vodafone.If the itemized
bill or anything else is required from my side to provide to you, kindly
do let me know.

Thanking you..

Regards
Achal Agrawal
9820474808