My mobile number is 9867015400. I am based in Mumbai.
I had gone to taiwan between 12th and 14th oct. Airtel has charged me for gprs usage that time despite me not using gprs at all !
The bill said that 25GB of data has been downloaded ! I m sure such a huge amount of data cannot be downloaded on a 2GB phone!
I have repeatedly mailed Customer Care, Nodal Officer as well as the Appellate authority at airtel. However, the matter still continues to be unresolved.
Then I decided to personally meet the the nodal officer in their Mumbai Office, located at MindSpace, Malad.
In the meeting, Ms KAMAL told me something ridiculous.
She said, the moment I click on 'Download' Link, airtel charges me for the entire size of the file, irrespective of whether the file actually gets downloaded or no..
When I asked her to give the same in writing, she said she would reply to my mail requesting the same, which has still not happened.
231220092677 is the reference number of the last email i sent them.
Somebody please help me as I cannot afford to pay 10000 extra for something I never used !!!
Or guide me the official procedure to file a consumer complain against airtel. I shall do it !