Hello,


My number is 9920479522

This is very disappointing. This is 4^th time, I am charged with wrong Bill by VODAFONE in last 1 year.

This time I have been charged Rs. 92 for ‘iPhone internet’ which I have never done. Am a blackberry user and I am NOT using any BBM services or GPRS still how I can be charged for internet usage?

Also for the 4^th time, Caller Tunes has been activated AUTOMATICALLY on my number and being charged for it.

Every time am calling 111 customer care and they say request has been sent and you will be deactivated in 4 hrs but that 4hrs never comes. May I know the reason for this?

If this type of mistakes are continued, then we have to think about changing the service provider.

As of now, attached is my bill, send me my new bill without ‘iPhone internet’ deducing Rs. 92. Kindly look into this matter from your side.

Regards,
Akanksha Shrivastav

Hi Akanksha,

We would like to inform you that Vodafone Live, Vodafone Mobile Connect and iPhone are core services similar to the STD and SMS services. Kindly note that the charges levied towards iPhone usage charges are accurate and we will be unable to reverse the same. Please be informed that we have deactivated the Callertune for the mentioned number. Email us at vodafonecare.mum@vodafone.com for any further assistance or you can also call us on our toll free number 198, we'll do our best to help.

Regards,
Vodafone Customer Care, Mumbai

Sir,

i am sachin patel, my vodafone mob no is 9879222011

i have purchase vodafone billing connection(CUG Connection),
our schme is 99 monthly rental and 100 local sms & local calls free but i have not benefit so i have complain in vodafone store and they gave benefit me, but last two months i have not benefit this scheme.

so please do the needfull or transfer postpaid to prepaid connection.


Regards,

sachin Patel

Hello Sachin,

Thanks for writing to us and for your time on the call. Trust we were able to help you with the required info. Kindly check your bill details through your My Vodafone account online.

Kind Regards,
Vodafone Customer Care, Gujarat