Originally Posted by HARDIKA PUROHIT

Dear Sir,



I'm an Idea postpaid users and idea prepaid costumer since last 3 years. I have doubt about my month’s idea bill. Company has been automatically activated GPRS connection on my sim on 5'th Feb 2011 and being charged rs 6718.08 on my bill. Even after automatic activation of GPRS Facility Company is also not giving any intimation by a call about same.
Even company has been wrongly charged rs 1724.78 on 20th feb (18:02:27) as well as 578.04 rs (21:37:04) , along with that company has been wrongly charged 21th Feb 3807.00 (9:37:04).

During above given times I haven’t used any GPRS facility and I'm not getting that without using or surfing to any websites or download any application how they can charged 1724,578,and 3807 rs directly, even they are not giving any details description that How they charged this amount.


Please do the need full .



Even company has been automatically deactivated customer care facility in my both CUG number i.e. 9714105250,9714105260.I'm not able to call customer care center itself.

Now after forcing they have reverse 50% amount but not reversing rest 50 % amount,even as guided by their eecutive we have paid all the amount of bill except that gprs charges.

They have sent a advocate notice to pay the bill as well 1500 rs additional the charge of notice.
Please guide me further.

Dear Sir,

We understand the inconvenience caused. We would like to inform you that the GPRS zero rental service was active on your number since the time of SIM activation and the same has been deactivated with effect from 21st February 2011.

We further wish to inform you that the charges levied are correct towards GPRS (browsing usage).Hence, we are unable to reverse the charges.

Request you to verify now as the services to call on customer care helpline has been reactivated.

Regards,
Ideacellular

Hi, We are facing the same problem.Even after we dont use ANY INTERNET FACILITY ON Idea Number we have been charged for GPRS USAGE.
I had also complaint to Idea nodal officer informing them to reverse the charges of GPRS AND WAP DOWNLOAD as we dont use it.
They reversed the charges of WAPDOWNLOAD But not of Gprs giving us the reason that GPRS USAGE are shown.
This is seriously a problem and has to be resolved.Whom so ever is making this Billing mistake should be CHARGED TO PAY OUR BILLS..