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Cheating By Excessive Billing for 3G airtel postpaid with Unaware ,hidden & false.

This is a discussion on Cheating By Excessive Billing for 3G airtel postpaid with Unaware ,hidden & false. within the Mobile Billing Problem forums, part of the Mobile category; I Had taken a airtel postpaid connection around 20th April.199 CUG plan,with 600min free to any mobile,200 message free. I ...

  1. #1
    Junior Member
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    May 2011
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    Default Cheating By Excessive Billing for 3G airtel postpaid with Unaware ,hidden & false.



    I Had taken a airtel postpaid connection around 20th April.199 CUG plan,with 600min free to any mobile,200 message free. I also took 3g service 10 or 12 days .

    *while they giving the info they told its 100 rs per month,100 MB free ,after 100MB each MB is 15rs thats it (note:never said anything more than this about ths charges) .so i took the plan.
    *But now around 10th may,they deactivated my 3g telling its exceed the credit limit of 1200.From that i deactivated the 3G and never used again.But Now on 22nd may ,The bill on 3G was 2402.
    * I was shocked seeing this ,I called the customer care to ask .My actual usage is 155MB,where 100MB free and i was Billable only for 55MB ie 800.00+ where they have charged me almost 3times more than what i have used .when I asked the reason,they started telling some there own conditions on prorate basis and all. But I am Not ready to pay a pie extra than what they have told me when i was taking the connection .i had made calls for some 300+ and 3G of 800+ so my bill should be around 1100+,where now my total bill has come around 2803+.
    * I am NOT GOING TO PAY FOR WHAT I HAVE NOT AWARE AND NOT USED OF .Airtel people should stop doing these kind of frauds . I AM NOT GONNA USE THIS AIRTEL IN FUTURE.I am mentally disturbed because of you people. please lodge my complaint and provide me a complait no : i have to sort this thing out . its very irritating .I just met the person who gave me the plan sheet from airtel ,he him self doesnt know about the things.So I am not gonna pay since they have hidden these terms and conditions and cheated me by putting excessive bill.

  2. #2
    Senior Member Airtel_Presence's Avatar
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    Dear Customer,

    This is to inform you that your concern listed 24 May 2011 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please do write to us at airtelpresence@in.airtel.com with your contact details (address and landline or mobile phone number).

    We assure you that we are committed to resolving the issue to your satisfaction.

    Regards
    Rakesh Kumar
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@in.airtel.com

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
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