Complaint agaist Voda phone: last 2 months or more limited coverage , no emails, sound drop off. Not happy lost clients and ATO communications and driving school clients. On the following number:
0411739786
0404186951
0431149096
0416298374
I want money back for the last 2 moths and release to move on to a new provider with contractual penalties.

Regards

Suat Tunas

Dear Sir,
I had applied for a Blackberry connection the Vodafone 299 pack and that states I get everything besides internet free. Now at the end of the month I check my Bill i am charged Rs.1,500 for Vodafone Live on calling the call center they tell me instead of using Blackberry the phone was using Vodafone Live! when I had not even requested for its activation. On emailing the corporate team they told me that i had used WAP from my phone intentionally and that is impossible as their usage shows that I have been using the facility avery single day at the same time every day like 6 times in an hour for 24 hours and 12 days continously at the exact same intervals which leads me to believe I was using the BlackBerry service only which they refuse to accept and keep giving me one staple response. please Help and advise on how to proceed
VODAFONE NO-9916664999

Hi Please find below the long mail I wrote to them and the standard response I got from them twice. They presume people are fool's and I would take all this pain If the amount had been accurtely billed


Dear Mr.Moiz Izzy,

Thank you for your email dated 11-Jan-2011 regarding bill query.

At the outset we regret the inconvenience caused

We would like to inform you that ongoing through your bill it is noticed that there is no discrepancy in your bill and the browsing charges are valid

We would like to inform you that Blackberry 299 pack provides the below mentioned services: Unlimited Email, Messenger Access only.

Please be informed Blackberry 299 does not support browsing and when you tried browsing on your phone,the Vodafone Live browser for Wap service is being used up and hence you are being charged 10p per 10kb for the same.

In case you need further assistance, do call or email us, we will do our best to help you.

Happy to help,
Julie
Vodafonecare

Contact numbers
For Enquiries : 111 or +91-9886098860
For Complaints / Requests: 198 (toll free)


I WROTE
*
---------- Forwarded message ----------
From: Moiz Izzy
Date: 7 January 2011 20:51
Subject: Re: Dispute regarding Bill Unnecessary expenditure -
[REF:548447542355]

Hi Allan,
I appreciate the courtesy in the reply - However I would like to content the
following points.

1. If you notice the extract of the bill attached below you will clearly
notice that the DATA connection has been repeated at the exact intervals
from the 23rd of December onwards. And UNLESS I was an extremely
co-ordinated person I would absolutely be unable to open my browser and
access my internet at the exact same moments every single day for so many
days. Especially 24 Hours Round starting from 12:00Am in the morning when I
being a human do go to sleep. And if you notice it goes on all the way upto
23:00 hours again being repeated at the same intervals. And I am not a
technician and am unaware of how such a usage of WAP Could occur without my
knowledge when the phone is with me throughout the day.
2. MOST IMPORTANTLY Your website and most of your authorized centers told
me clearly that with the 299 Plan I would be unable to access the internet.
And knowing that I did not even attempt to access online services. I would
use my laptop when needed. Now if you are showing me using interned through
any means be it WAP or otherwise when you have clearly mentioned with the
299 plan I would not have access to normal browsing and enterprise email
then I do not see why I should pay for it, when I have clearly not used it.
3. You will note that I had never requested for Vodafone Live! activation
after activating my Blackberry so the very fact that it is using those
services baffles me. When you will be aware that a Blackberry does not give
you the option of turning of only a particular service and when u turn of
DATA in a BB all services are automatically turned off including BB. and
Vodafone being aware of these things (If they are not aware they should be)
should have automatically transferred all services to BB as no person in his
right mind would use both or even need both. There was a lack of prudence
from the side of Vodafone.
4. Another discrepancy with the bill that you failed to sort earlier is
the following 175.65Rs It is clearly mentioned in your website that
after paying 299 I would not be charged for any of the BB services and
internet would not be allowed yet I am charged this additional amount
besides the 299. Which leads me to believe an intent to deceive or defraud
the customer.
1. Blackberry from VF 1171 175.65
5. I appreciate and understand and hope that none of this has been done
with an intent to deceive me. However I'm sure that you will understand my
contention of not willing to pay for a facility or service that I have
absolutely not used. And hence it would be immoral to ask for payment or
collect payment for a service that has not been used by me. And you must
understand that I am paying my bills before due ddate and sometimes much in
excess of actual amount, like last time I paid extra 500Rs above Bill Value,
so i have no problem monetarily paying the Bill. But I will absolutely not
pay the Bill till it is sorted out and both the amounts are written off and
I am given some compensation for the trouble and If that means I cannot
continue with Vodafone so be it. I will be sad to loose an amazing service
provider but I will not Act callously or carelessly and pay an Amount
Abnormally beyond my Usage.

As A Remedy I would truly appreciate if this were cleared and sorted out as
soon as possible. And such incidents are never again repeated in the future
as I have always had VODAFONE in the highest respect and would hate to loose
that.

I will understant if the email and issue needs to be taken up with top
management and will appreciate If the issue is escalated as soon as
possible. I have taken considerable time to write this email and reaffirm my
opinion so I hope that I will not get another response with the same
contention from your end. And if your contention is the same I would
appreciat a call from your end.