Hi Yogesh,I "Yogesh Malhotra" having a Vodafone Postpaid connection # 9711333891, Since December 2010 I have been using the internet/data services from them via their plan VL+VMC in which the monthly rental is Rs.198 and 3GB data usage is free in a month, but I have never been able to use the 3GB as the service provider Barr's my outgoing and Data usage by saying that my unbilled usage surpasses my credit limit and the worst part is their customer service which is not at all customer friendly. I have at least 10 - 20 complaints open regarding their data services which Vodafone has not been able to resolve till date. My Billing cycle is from 24th to 23rd of each month, my bills have never been over Rs. 700 since the time I have started using this connection, which I have always paid well before the due date.
On the 10th of May 2011 Vodafone barred my services again when I called the customer service they again said that my unbilled usage has surpassed my Credit Limit, I tried to explain that my 3GB of data charges are free and Vodafone has been adding charges at 10 Paise per 10KB and then discounting it when my bill is generated, but the rep Monish Kumar said that he could not do anything to reactivate my services.
On the 11th of May 2011 I went to the Vodafone store in NIT Faridabad and spoke to Varun Chopra who activated my services assuring me that this would not happen again but on the 12th of May 2011 my services were again barred (Complaint # 2193635122 – 11th May 2011).
On the 12th of May I called up the Customer Care (Complaint # 2193771604) at 111 which is a chargeable number as I could not dial the toll free number 198 because my services were barred, I strongly asked for the supervisor or Manager and only after a HOLD of about 15 to 20 Mins was I transferred to Harish claiming to be a Supervisor I explained him everything and he said that my services would only be activated if I made an Interim payment of Rs. 3500/- at least, when I asked for his superior he then transferred me to Rajesh (again after a HOLD of about 10 Mins), After I explained the situation to Rajesh, He activated my services and assured me that this would not be repeated and also assured that he was forwarding a request to increase my credit limit.
But, on the 13th of May 2011 my services were barred again I again called the customer service and spoke to Simar Pal again claiming to be a Supervisor I explained the situation to him again to hear the same thing that I will have to make an interim payment but after I informed him that I spoke to Rajesh and he had forwarded a request to increase my credit limit he activated my services (Complaint # 2193945904).
My Family members are in Mumbai and My Phone is the only means of communication with them. Moreover I have not been able to concentrate on my work as I had to spend at least 1 to 2 Hours getting this resolved everyday and it took almost 2 hours for Vodafone to reactivate my services after speaking to all these people each time. It’s been a great mental torture for me and I have been an old and responsible customer with Vodafone.
It has been a nightmare for me and I demand better service in the future and an appropriate compensation for the Loss and harassment caused due to this.
Thanks for writing in to us with your concern. We tried calling you, but were unable to get in touch with you. We would like to inform you that credit limit has been increased from Rs.5000/- to Rs.8000/-. For any further assistance, please email us at email@example.com, we're happy to help!
Vodafone Customer Care, Delhi & NCR