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False Billing and harassment by Airtel

This is a discussion on False Billing and harassment by Airtel within the Mobile Billing Problem forums, part of the Mobile category; Hi, This is a serious complaint against Airtel regarding billing me falsely for my Mobile number 9591258007. I had a ...

  1. 05-03-2011, 08:34 PM #1
    Unregistered Guest

    Exclamation False Billing and harassment by Airtel

    Hi,

    This is a serious complaint against Airtel regarding billing me falsely for my Mobile number 9591258007.
    I had a 2GB free data usage plan for 6 months active on a service charge of 300 Rs. from 01-Dec-2010 to 31-may-2011. But what fraud they did was to deactivate and reactivate this plan in the month of February 2011 and charging me twice for the same service. Also for that month my total data usage was 600 MB (as in the itemized bill) out of free 2GB available but I was charged approximately Rs. 2500 extra for data usage. After repeated complaints they deducted 200 Rs. from the total amount but they didn't give me any explanation for falsely charging me for data usage.
    Then I didn't agree to pay the bill until I had an explanation for this billing fraud. Airtel representatives started harassing me over emails and phone calls and also they started calling my friends and relatives for payment of the bill which totally violates my rights to privacy and it should be considered as a serious offence to customer data privacy and misuse of my personal data. After so much harassment, I finally paid the amount as they started threatening me and my friends.

    Please do something about this case and set an example for these people so that they would feel shame and fear before doing this kind of sham, harassment and consumer rights violation.

    Regards
    Ashutosh Upadhyay
    ashu.ext@gmail.com
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  2. 05-05-2011, 06:00 PM #2
    Airtel_Presence's Avatar
    Airtel_Presence
    Airtel_Presence is offline Senior Member
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    Dear Ashutosh ,

    This is to inform you that your concern listed 03 May 2011 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.


    Regards
    Rakesh Kumar
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@in.airtel.com

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  3. 05-10-2011, 03:01 AM #3
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    Airtel_Presence
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    Dear Ashutosh Upadhyay,

    This is to inform you that your concern listed 3 May 2011 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However as your contact number is non contactable, we have sent a sms for the same. Please do write to us at airtelpresence@in.airtel.com in with your contact details (address and landline or mobile phone number).

    We assure you that we are committed to resolving the issue to your satisfaction.

    Regards
    Rakesh Ranga
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@in.airtel.com

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  4. 05-17-2011, 06:43 AM #4
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    Dear Ashutosh Upadhyay,

    We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to please drop us an email at airtelpresence@in.airtel.com and we will be happy to be of assistance.

    Regards
    Rakesh Ranga
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@in.airtel.com

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
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