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Misleading Customers and Harassing for Bill Payment for unresolved issues - Airtel

This is a discussion on Misleading Customers and Harassing for Bill Payment for unresolved issues - Airtel within the Mobile Billing Problem forums, part of the Mobile category; Dear Sir, Phone No: 9958960446 Bill No: 445100718, dated 24/3/2011 Complaint No: 36722670 Dated 7th April I had migrated to ...

  1. 04-29-2011, 12:25 PM #1
    adityanangia
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    Exclamation Misleading Customers and Harassing for Bill Payment for unresolved issues - Airtel

    Dear Sir,

    Phone No: 9958960446
    Bill No: 445100718, dated 24/3/2011
    Complaint No: 36722670 Dated 7th April
    I had migrated to Airtel recently, and requested for activation of GPRS pack as my email usage is high. I had started usage only after I received a confirmation of activation of the same from Airtel.

    To my surprise, I was charged for the GPRS Pack and for the usage as well in spite of it being within limits of the pack.

    I called up the customer care, and they confirmed that the charge was levied as the phone was configured through Airtel GPRS and not Mobile office, Further, airtel confirmed that they have put in a request for reversal of the charge as I was not informed of the same. Complaint Number 36722670.

    This phone is being used by my wife, and To my disappointment, airtel has been repeatedly calling up and harassing her to pay the bill, I have received another call today, insisting on paying these undue charges as well for the concerned number. I have considered changing my service provider however the same cannot be done without bearing these undue charges.

    Copy of the Bill is attached where I have clearly been charged for both 'GPRS Pack' as well as 'Mobile Internet'.

    Further, the cellular operator should not be allowed to harness the customer for bill payment on account of any unresolved issues on their part and there should be an upper limit to the number of phone calls/reminders.

    Please advise.

    Thanks and Regards,

    Aditya Nangia Phone 9716764980
    Attached Thumbnails Attached Thumbnails Misleading Customers and Harassing for Bill Payment for unresolved issues - Airtel-airtel-bill-pg-1.jpg   Misleading Customers and Harassing for Bill Payment for unresolved issues - Airtel-airtel-bill-pg-2.jpg   Misleading Customers and Harassing for Bill Payment for unresolved issues - Airtel-airtel-bill-pg-3.jpg  
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  2. 05-02-2011, 06:02 PM #2
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    Dear Aditya ,

    This is to inform you that your concern listed 29 April 2011 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.


    Regards
    Rakesh Kumar
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@in.airtel.com

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  3. 05-02-2011, 11:48 PM #3
    Swarupnath Guest

    Angry Wrongly Charged abt 12months.....

    Dear Sir,

    This is to inform you that I Sri Swarup Debnath is a customer of yours having mobile no-9678010025 from last 3-4 yrs. Unfortunately last Feb'11, I discovered an error in my bill which was regarding mobile office (GPRS). They had been charging the rent of MO(GPRS) @ Rs-299.00 from last 1 year whereas I had already made a request to disconnect the facility through my personal visit to your Airtel Outlet at Nagaon. Actly the problem was started because of non availability of physical bill as I had complain against it so many times. Hence I was forced to pay the billing amount only seeing the sms. Regarding this issue I had made so many complaint but there was no result. My request is to check whether I had used the facility(MO) within the mentioned period or not? Hope you don't assume me as a fool as I had the facility, I was not used it. For the sake of work, every time your people asking me to give the one year old complain no. As I rightly told you that I had made the complain through physical visit, I hadn't any complain no.
    Hope you will feel my pain and take some necessary action to adjust my lien amount so that I can pay the balance part and enjoy Airtel without any interruption.
    Please make our life smooth as I don't want to take any further necessary action.
    Thanking you,

    Swarup Debnath
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  4. 05-04-2011, 05:50 PM #4
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    Dear Swarupnath ,

    This is to inform you that your concern listed 02 May 2011 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.


    Regards
    Rakesh Kumar
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@in.airtel.com

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  5. 05-05-2011, 01:15 AM #5
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    Dear Aditya ,

    This is to inform that your concern listed on 29 April 2011 is been worked upon. We would require some more time to resolve your concern. We assure you that we are committed to resolving the issue to your satisfaction.

    Regards
    Rakesh Ranga
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@in.airtel.com

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  6. 05-07-2011, 10:59 PM #6
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    Dear Swarup Debnath ,

    This is to inform that your concern listed on 2 May 2011 is been worked upon. We would require some more time to resolve your concern. We assure you that we are committed to resolving the issue to your satisfaction.

    Regards
    Rakesh Ranga
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@in.airtel.com

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  7. 05-11-2011, 06:18 AM #7
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    Dear Swarup Debnath ,

    I would like to inform you that your concern listed 2 May 2011, has been resolved. Should you have any queries please contact Airtel customer service at 121 or write to 121@in.airtel.com

    Regards
    Rakesh Ranga
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@in.airtel.com

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  8. 05-11-2011, 06:18 AM #8
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    Dear Swarup Debnath ,

    I would like to inform you that your concern listed 2 May 2011, has been resolved. Should you have any queries please contact Airtel customer service at 121 or write to 121@in.airtel.com

    Regards
    Rakesh Ranga
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@in.airtel.com

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  9. 05-12-2011, 01:20 AM #9
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    Dear Aditya Nangia,

    We would like to inform you that your concern listed 29 April 2011, has been resolved. Should you have any queries please contact Airtel customer service at 121 or write to 121@in.airtel.com

    Regards
    Rakesh Ranga
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@in.airtel.com

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  10. 09-26-2011, 11:02 AM #10
    Vancheeswaren
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    Default Airtel Billing issues and complaints

    Hello,

    This is about a billing issue I am facing from Airtel from past 2 to 3 months. Here they say my credit limit is Rs 6000 and they gave me a bill of more than Rs 10000, not sure how it happened. Also in that bill of 10000, it is around 8000 for data usage charges. Not sure how that charge can be even though I activate and use GPRS for all the 3 months. I asked for clarification in the outlet and they were unable to answer this. Even though I tried to make payment, they were least bothered to accept it at the store. I have changed the number now because they were keep on neglecting. They are sharing the personal details of mine and also calling me to harassment. I am still ready to make payment, but, I need it to be negotiated. I can assure that there is something wrong in their billing system. I have seen similar kind of complaints about Airtel in a lot of forums and so I am sure about that. Please email me at vancheeswaren@gmail.com after negotiation. My Airtel mobile number was 9740008981

    Regards,

    S. Vancheeswaren
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  11. 09-28-2011, 07:29 AM #11
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    Dear S. Vancheeswaren ,

    This is to inform you that your concern listed on 26 Sep. 2011 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.


    Regards
    Rakesh Ranga
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@in.airtel.com

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  12. 09-28-2011, 09:37 AM #12
    Vancheeswaren
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    Default Airtel Billing issues and complaints

    Hello,

    Its me Vancheeswaren(Phone# 9740008981). I need the status of my complaint I raised here on 26 Sep 2011. Please email me at vancheeswaren@gmail.com. Please email me as soon as possible with an updated status. Again, please let me know the result as soon as possible.

    Regards,

    Vancheeswaren
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  13. 10-01-2011, 11:20 PM #13
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    Dear S. Vancheeswaren ,

    This is to inform you that your concern listed 26 Sep. 2011 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However as your contact number is non contactable, we have sent a sms for the same. Please do write to us at airtelpresence@in.airtel.com in with your contact details (address and landline or mobile phone number).

    We assure you that we are committed to resolving the issue to your satisfaction.

    Regards
    Rakesh Ranga
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@in.airtel.com

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  14. 10-04-2011, 01:54 PM #14
    Vancheeswaren
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    Please email me. I am not allowed to share my mobile number with you guys. I don't want to face any harassment as well. So please email me the settlement amount after negotiation....................................... .................................................. .................................................. .................................................. .................................................. .................................................. .................................................. ..................................
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  15. 10-05-2011, 12:16 AM #15
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    Dear S. Vancheeswaren ,

    We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to please drop us an email at airtelpresence@in.airtel.com and we will be happy to be of assistance.

    Regards
    Rakesh Ranga
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@in.airtel.com

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