Dear Praveen,

This is to inform you that your concern on 24 Nov 2011 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please do write to us at airtelpresence@in.airtel.com with your contact details (address and landline or mobile phone number).

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Rakesh Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com

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Dear Sir,

SIM card # 9591204849,account number 1024391215.
Bill No.: 523575911 & 548143384.

I had purchased an Airtel Broadband connection(Data Card) bearing SIM card # 9591204849,account number 1024391215 in June 2011.
I lost the Airtel data card couple of weeks after the purchase date after which I called the customer care and requested for
immediate disconnection on 23rd/24th June for which they told they will do it.

After couple of months(July & August 2011) I started getting calls from Customer Care asking me to pay the bill that they had generated after for the service which I have not used since I had lost the data card and had requested for disconnection in June itself.

I do not wish to pay the bill the is generated for months July & August 2011 as I had already requested for disconnection in June 2011.
When I cross checked the same with airtel executive, he told me that the services were only barred and not disconnected.

I complained the same by visiting the Jayanagar Airtel office and also had mailed nodalofficer.kk@in.airtel.com regarding this on Aug 29th but they did not take any action. They were repeadtedly calling/mailing me and also had sent an outsourced agent guy(non-airtel representative)
to my house demanding to pay the outstanding amount.

I do not take the responsibility of the present situation since I had complained for the immediate disconnection after I lost the data card and I am not the user of this connection any more.

I request you to update your database with this information of the connection which I have lost long back and also stop calling/mailing me regarding the bill.

Thanking you,
Soumya

Dear Soumya,

This is to inform you that your concern listed on 26 Nov. 2011 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.


Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com

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Dear Soumya,

This is to inform that your concern listed on 26 Nov. 2011 is been worked upon. We would require some more time to resolve your concern. We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com

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Dear Soumya,

We would like to inform you that your concern listed 26 Nov. 2011, has been resolved. Should you have any queries please contact Airtel customer service at 121 or write to 121@in.airtel.com

Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com

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Hello,

I am facing issue with Airtel broadband connection closure. I was not interested in continuing services and I asked for closing of connection in the month of May 2011. Airtel customer care called me several times and asked me why I was not interested and persisted with offers if I could transfer the connection to my friends. I agreed and had the connection transferred to my neighbor. I paid all my dues before transfer and made the transfer, even after my neighbor submitted application and had it processed, Airtel Billed the amount on my name and looks like they didn't process the request from my neighbor about changing the bill plan from 1000RS to 400RS.

I am still receiving calls and I kept on explaining that this happened and many customer care representatives assured that I won't get any more calls but I still am receiving the calls.

My Airtel number was 08413401793.
and cancellation request number was 613252

Could you please look into this?

Thanks,
Hema

Dear Hema,

This is to inform you that your concern listed on 08 Feb. 2012 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at airtel: About bharti airtel: Feedback

Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com

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Dear Hema,

This is to inform that your concern listed on 08 Feb. 2012 is been worked upon. We would require some more time to resolve your concern. We assure you that we are committed to resolving the issue to your satisfaction.

For any queries you may have you can also get in touch with us at airtel: About bharti airtel: Feedback

Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - Bharti Airtel India (@Airtel_Presence) on Twitter
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Dear Hema,

We would like to inform you that your concern listed 08 Feb. 2012, has been resolved. Should you have any queries please contact Airtel customer service at airtel: About bharti airtel: Feedback

Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - Bharti Airtel India (@Airtel_Presence) on Twitter
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