we are fighting against Tata from Jan2009. First of all we logded a complaint to customer care, they denied to lodge complaint. secondly we registered complaint online, they closed complaint without any reason. Thirdly we mailed our complaint to Nodal Officer, within 10 days Nodal Officer replied but we were not satisfied by this reply so, Fourthly we mailed complaint to Appeallate Authority, wait for 3 Months as per TRAI Rule, but not got any reply, Sixthly we submit a comlaint in DOT. Today we received some Reply from TATA, but we r expecting some reply from DOT.

So my suggestion is this follow same steps and call me 9219129610 for further steps, we can fight together for this issue.

Originally Posted by tak2kuldeep

Dear Sir,

1. This is to state that I have taken a post-paid connection from
your esteemed organization w.e.f. 20th October 2006 with the following
user detail: -

a) Tata Indicom Account Number: 801531142
b) Tata Indicom - Telephone Nos. 9230541724, 9230541725
c) Phone in the name of - Kuldeep Singh
d) Billing Address:
C/O Visakhapatnam Steel Plant
1-A.J.C. Bose Road, 2nd Floor.
Kolkata-700 020 (W.B.)
e) Number of Telephones connection in a single account No. 801531142
: 2 phones.
f) Activation Date: 20.10.2006.
g) Security Deposit -Rs.1000/-.
h) Allotted Credit Limit: 4000/-.

2. The above said telephone no 9230541725 were under "Get
More-99" tariff plan with a promo offer of Rs.150/- pm for free
incoming while in roaming. The purpose was to retain the phone in roaming
area permanently from the very first day of activation i.e. not in local
network area.

3. The other Tel No. 9230541724 was under "Talk World 299"
tariff plan with promo of Rs.75/- for free Local Tata to Tata (T2T) calls.

4. Now the actual fact is that on scrutiny of my monthly bill
following irregularities were noticed. :-

a) For Tel. No. 9230541725, the tariff plan was changed from
"Get More 99" to "CMO-Get More Roam" without any
intimation to me.

b) Because of the change made as said in (a) above, the incoming
calls had been charged @Rs.1.75 per minutes instead of tariff plan
"Get more-99" with a promo offer of Rs.150/- pm.

5. Had Tata Indicom intimated me about the above said change I
would have opted for a local Tata Indicom connection for the No.
9230541725 instead of "CMO Get more roam" imposed upon me by
them. Consequences upon the above fact, If they would have informed me
about all changes made in the tariff plan then -accordingly I would have
gone for a different tariff plan for 9230541725 and in fact could have
taken a local SIM-card of that locality to avail the call charge of Re.1
per 3 minutes (calls made from 9230541724) instead of being charged @
Rs.1.75 per minute.

6. In addition to above, I may mention here that everyday I used
to receive 8 to 10 calls as well as SMS's from tata indicom call centers
in regard to certain commercial advertisement etc. Whereas an important
matter such as change of your tariff plan has not been yet communicated to
me to avoid all inconveniences.

7. Hence, legitimately I am not agreed to pay extra charges levied
upon me and an amended fresh bill may please be generated as per initial
agreement signed by me with tata indicom for payment concern.

8. I solicit your all co-operation in this subject on urgent basis
for settlement of outstanding dues without further delay.

kindly help me in this regard as this total injustice done to me by the
tel-com tata indicom.

Get ur case resolved in 6 Months:
----------------------------------------
I follow instructions given below and get back this plan on my TataIndicom Number after one year fighting, try you may get your plan back and keep in mind save every step u take toward this case in a word file for future reference. Good Luck
Contact: 9810671057

***First of all call customer care and ask for a docket no as per TRAI guideline:
a. Call Centre
- Consumers can contact the Call Centre of service provider on toll free
number at the first instance for redressal of their grievances.
- Complaints pertaining to fault repair, service disruption and disconnection
of service has to be attended within a maximum period of 3 days.
- Other complaints to be attended by the Call Centre within a maximum
period of 7 days, subject to time limits laid down in Regulations on Quality
of Service.
- The Call Centre to register each complaint by allotting a unique
identification number to be called the docket number and communicate
docket number to the consumer.
- Intimate the action taken on the complaint to the consumer within the
time limit specified.
- Intimate contact details of the Nodal Officer (including his name, telephone
no. and address to the customer).

***If no body ready to register your complaint as in my case register an online complaint on given link:
tatatele.in/ComplaintTrackingSystem/NonTataIndicomComplaintAction.do

Note down complaint no., wait for two days until this problem closed without any solution as in my case.

***Now Email to Nodal officer of your circle as per TRAI guidlines and wait for 10 days for reply:
tataindicom.com/t-aboutus-customercare-complaint.aspx
b. Nodal Officer:-
- In case the consumer is not satisfied with the redressal of his grievance at
the Call Centre level or in case the Call Centre does not attend to the
complaint within the prescribed time limit, he can approach the Nodal
Officer for redressal of his grievance.
- All grievances received by the Nodal Officer with respect to fault repair,
service disruption and disconnection of service to be got redressed within a
maximum period of 3 days.
- Other grievances to be redressed by the Nodal Officer within a maximum
period of 10 days of the registration of the grievance.
- Nodal officers to communicate within three days from date of the receipt of
the complaint, the unique complaint number to the consumer.
- Intimate the consumer about the resolution or decision thereon within the
time limit specified.

***After getting reply if your prblem not resolved Email to Appellate Authority as per TRAI guidlines and wait for three months.
tataindicom.com/t-customercare-appellate-authority.aspx
Appellate authority:-
- In case the consumer is still not satisfied with the redressal of his
grievance by the Nodal Officer or in case his complaint is not redressed
by the Nodal Officer within the time limit specified or no reply is
received regarding resolution of the complaint from Nodal Officer, he
can appeal to the appellate authority of the service provider for
redressal of his grievance.
- Appellate Authority to decide every appeal within 3 months.

***If your problem not resolved after that call me for further guidline
as u will have to contact
tataindicom.com/t-customercare.aspx

tatateleservices.com/t-customercare-cell-of-dot.aspx
Public Grievances Cell of DOT
ddgpg@bol.net.in

***If your problem not resolved after that call me for further guidline
as u will have to contact
pgportal.gov.in

***If your problem not resolved after that call me for further guidline
as i will better guide you on phone.