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Thread: change of postpaid CUG plan by Airtel without any request from customer

  1. #1
    smartguy_piyush is offline Junior Member
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    Default change of postpaid CUG plan by Airtel without any request from customer

    Hi,

    This is with reference to the trailing mail,sent on the 19 Aug 2010 , which was for change of CUG plan for my airtel no 9971395777 (clearly mentioned in the subject line as well as the mail within) to H22 Plan(Rs 99 rental). It is a matter of utter incompetency at Airtel that they could not comprehend the request in the mail and changed the plan for a different no 9971864441 with H21 plan in it (Rs 175 rental) in which i am supposed to get 400 Airtel 2 Airtel STD minutes, 500 local/NAT sms free and also the local /STD tarrifs are different from the H22 plan. Apart from this b@@@@er what adds to their incompetency is that they do not send any notification to the customer regarding the change of plan. It is a matter of great shame for this telecom Giant who is known for the best customer support as well as best customer satisfaction across the globe. Its been a week since I raised this issue but i have not got any resolution despite numerous calls from Airtel, everyone asking me about the same issue without even looking into the account. I have wasted my precious time explaining the whole issue again and again and everytime i was told a different story by these people :-

    Mr Ashish calls on 26-02-11, couldn't find a reason for the change of plan for this no and says the plan might have changed by the company coordinator or due to some other reason. He also commits to give the waiver for the all those calls which were supposed to be free and those calls for which i have been charged @ higher tariff since 20 Aug '10. He commits to give a call back after 2 hours so the he could calculate the entire amount to be waived off but i do not receive any call later.

    Mr Krishna calls on 27-02-11. He asks me about my issue all over again and tells me that the plan was changed due to the below mail sent on 19-08-10 which was request for the change of plan for Airtel no:9971395777.He reads out the mail and then agreed to the fact that the plan for the no: 9971864441 was wrongly changed by Airtel. He also commits to give a call back.

    Both these calls lasted for 20 minutes each and i have wasted my precious time sending out those mails and almost 3 hours speaking to these C.C.E till now , each one of whom have a different story to feed and comes up with a token of waiver. I am not begging for any kind of waiver. I just asked for the reason of change of plan and it takes 7 days for Airtel to find out the reason and realize that they have made a b@@@@er.

    I hope these mail would reach the concerned people who might have a resolution for the b@@@@er they have created. Please ensure that i do not get any further call from such people who do not have the authority to take necessary action.

    Waitin for an prompt action for all the inconvenience i have faced till now. Hope i get a firm resolution from Airtel this time without futher talking.

    Piyush Samsukha
    HCL Technologies PVT Ltd
    Noida (UP)
    Employee ID:40187675
    Contact no: 9971395777


    ---------- Original message ----------
    From:"Piyush Samsukha"< piyush.samsukha@in.com >
    Date: 19 Aug 10 01:29:09
    Subject: CHANGE OF CUG PLAN FOR 9971395777 TO H22 CUG 99
    To: "HCLBPC" <hclbpc@airtel.in>
    Cc: 121@AIRTEL.IN

    Airtel CUG
    HCL TECHNOLOGIES
    NOIDA

    This is with reference to my airtel corporate no 9971395777 (HCL Technologies), i was sold this connection as a HCL CUG connection with advance rental plan of Rs 799 for 1 year..According to this plan i was supposed to get 500 cug minutes and 50 local sms every month free..But I didnt get the cug benefits whatsoever as i was charged for the cug calls. I had raised this issued many times over the last few months but with no resolution..Eventually I had to close this connection after lots of inconvenience. I wish to continue using this number if I can be switched to the HCL CUG plan H22 CUG 99. I 've been a privileged Airtel Customer which would be evident from the fact that i've been using another airtel corporate no 9971864441 for more than 2 years..Please activate the plan mentioned above so that i can continue using airtel services without any inconvenience.

    Waitin for an prompt reply

    Piyush Samsukha
    HCL Technologies PVT Ltd
    Noida (UP)
    Employee ID:40187675
    Contact no: 9350332601,9971864441

  2. #2
    Airtel_Presence's Avatar
    Airtel_Presence is offline Senior Member
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    Default

    Dear Piyush ,

    This is to inform you that your concern listed 23 March. 2011 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.


    Regards
    Rakesh Kumar
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@airtel.in

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  3. #3
    Airtel_Presence's Avatar
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    Dear Piyush ,

    This is to inform you that your concern listed 23 March 2011 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However as your contact number is non contactable, we have sent a sms for the same. Please do write to us at airtelpresence@airtel.in with your contact details (address and landline or mobile phone number).

    We assure you that we are committed to resolving the issue to your satisfaction.

    Regards
    Rakesh Ranga
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@airtel.in

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  4. #4
    Airtel_Presence's Avatar
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    Dear Piyush ,

    We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to please drop us an email at airtelpresence@airtel.in and we will be happy to be of assistance.

    Regards
    Rakesh Ranga
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@airtel.in

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  5. #5
    Unregistered Guest

    Default Mobile no 9903155161

    YESTERDAY i received a message showing from my mobile plan is being changed from 26th april 2012 ,now i am paying std 0.50 paise rate per second in plan, why the rate is increasing or i can change my plan in super 225 plese guide me.
    THANKING YOU
    VIJAY PINCHA

  6. #6
    Airtel_Presence's Avatar
    Airtel_Presence is offline Senior Member
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    Dear Vijay Pincha,

    This is to inform you that your concern listed 25 April 2012 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

    For any queries you may have you can also get intouch with us at www.airtel.in/airtelpresence

    Regards
    Rakesh Kumar
    airtel Presence (airtel Customer Service Team)
    bharti airtel limited
    airtelpresence@in.airtel.com
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  7. #7
    Airtel_Presence's Avatar
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    Dear Vijay Pincha,

    We would like to inform you that your concern listed 25 April 2012, has been resolved. Should you have any queries please contact Airtel customer service at www.airtel.in/airtelpresence

    Regards
    Rakesh Ranga
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@in.airtel.com

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  8. #8
    veer_puwar@yahoo.in Guest

    Angry for cug plan problem

    mene ahemdabad se 3 cug plan ke connection liye per airtel ki service itni bekar he ki me airtel ki office zodiak squre call karu to wo koi responce nahi de rahe he or 15 din ke bad mere 3no sim work nahi kar rahe he ab me kya karu???????????

  9. #9
    Airtel_Presence's Avatar
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    Namaste (veer_puwar),

    This is to inform you that your concern listed 03 Sep 2012 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at www.airtel.in/airtelpresence
    We assure you that we are committed to resolving the issue to your satisfaction

    Regards
    Rakesh Kumar
    airtel Presence (airtel Customer Service Team)
    bharti airtel limited
    airtelpresence@in.airtel.com

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  10. #10
    Ramesh Bembalore Guest

    Post Not explaining the available Corprorate Plan

    Hi Airtel,

    I have called customer care to get to know what are available tariff plan for coporate plans and it feartures. But unfortnatly the person who was talking me start to change the plan rahter giving details of the plan. it looks strange to me.

    9632265317

    Thanks
    Ramesh B

  11. #11
    Airtel_Presence's Avatar
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    Namaste Ramesh ,

    This is to inform you that your concern listed on 06 Dec 2012 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

    For any queries you may have you can also get in touch with us at airtel: About bharti airtel: Feedback

    Regards
    Deepak Mohod
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@in.airtel.com

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  12. #12
    Airtel_Presence's Avatar
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    Namaste Ramesh ,

    We would like to inform you that your concern listed 06 Dec. 2012 has been resolved. Should you have any queries please contact Airtel customer service at www.airtel.in/airtelpresence

    Regards
    Rakesh Ranga
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@in.airtel.com

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  13. #13
    Mahesha B M Guest

    Angry Airtel postpaid CUG plan

    Dear Concern,

    I have applied for Airtel CUG postpaid conncetion i.e W23 CUG 225 plan, but am charging for CUG calls also. I have sent too many mails to 121@in.airtel.com to update my parent ID in my mobile number to make free CUG calls, but am receiving only auto replay from Airtel. Please help me.

  14. #14
    Airtel_Presence's Avatar
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    Namaste 13 Mahesha ,

    This is to inform you that your concern listed on 06 March 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at airtelpresence@in.airtel.com

    We assure you that we are committed to resolving the issue to your satisfaction

    Regards
    Rakesh Kumar
    airtelpresence (airtel customer service team)
    bharti airtel ltd
    airtelpresence@in.airtel.com

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

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  15. #15
    Airtel_Presence's Avatar
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    Namaste Mahesha,

    We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at airtelpresence@in.airtel.com.

    We assure you that we are committed to resolving the issue to your satisfaction.

    Regards
    Sandeep Kumar
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@in.airtel.com

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