Dear Consumer Court,

I'm working in TATA Consultancy Services(TCS)
chennai. I'm using Airtel postpaid number for my mobile. I have the
following features in my TCS - Corporate package in my Airtel number.

a) 600 minutes Mobile to Mobile free - any mobile in Tamilnadu

b) Unlimited CUG - If I talk within TCS employees who holds
corporate account its unlimited free.

c) 5000 local and National SMS free at Rs. 50/-


I used to talk with my father and my mother(Both are TCS - corporate
numbers- so all calls are free) and every month my Mobile Bill never cross
350rs. Please see the Bill History of my number 9789984638


It is clearly seen that my bill never crosses 300 for a month.

Problem created By Airtel:

For Every Call they are calculating the Cost for it and they account a
Bill called "Unbilled Amount" which came around 1956 rs for this month
till today. They also mention that , this unbilled amount does not include
Rent and Discounts and CUG calls. After Discounts and free mins my Bill
will not even cross Rs.300 per month. But Airtel wants me to pay interim
payment of Rs.1000 towards unbilled amount. This is truly disappointing.
They are threatening that Line will be disconnected if I dont make this
interim Payment.

1) How can they say the CUG calls are unlimited free and later ask me to
pay interim payment without reducing the free calls from unbilled amount?
2) If my Bill never crosses 300/- why should I pay unnecessarily Rs.1000?
3) Every Month my unbilled amount may cross even 4000 but even then my
Bill will be less than 300 only because every call that I make is to my
CUG and within my free calls.
4) If I mail Airtel regarding the same , their reply is that they would
disconnect the Line if I dont make interim payment. Please see the below
mail replies from Airtel.
5) If Airtel needs money, then it should calculate the bill after making
all discounts and free mins and CUG calls and then should ask the true
amount of money. Daily they are giving a warning call regarding this..This
is truly cheating the customer.
6) This is truly disturbing my work and I'm planning to get help from
consumer court. If they disconnect my number I will lose many important
incoming calls in my workplace and also wont be able to talk to my family.
7) In the last two years I have never missed paying my Mobile Bill. I'm
sure am a good customer to Airtel. But they are really disappointing this
month.


Please do take this mail as a complaint mail and ask Airtel to give me a
Reason to ask for extra money and also for cheating customer that "CUG
calls are Unlimited Free." If CUG calls are unlimited free then why should
my Number be disconnected ??? Please help me in this regard


Thanks
Mano Karthick Arvind B.J
Tata Consultancy Services
Mailto: arvind.bj@tcs.com
____________________________________________
Experience certainty. IT Services
Business Solutions
Outsourcing
____________________________________________
----- Forwarded by Arvind Bj/CHN/TCS on 04/20/2009 04:57 PM -----

121@airtelindia.com
04/20/2009 04:40 PM

To
arvind.bj@tcs.com
cc

Subject
Re: 9789984638 [|BAL|9789984638|2004200913021|]






Dear Mr. Mano,



Thank you for contacting Airtel.



You had expressed concern receipt of Credit limit calling and
disconnection of outgoing for the mobile number 9789984638.



We understand your concern and work towards resolving the same.



In the above view, we would like to inform you the following,



Your current unbilled amount is Rs. 1927.60/- as on dated 19/04/09 and the
unbilled amount is based on your daily usage, all adjustments will be
processed on completion of the billing period. It includes only the usage
and does not include the rentals or discounts. The same gets updated
within a time span of 24 hours. For details on your bill, kindly wait till
the next bill get generated.



Also, we would like to inform you that as per your bill plan (Corp 249
plan) the following freebies are available:



a) 600 minutes Mobile to Mobile free.

b) Unlimited CUG

c) 5000 local and National SMS free at Rs. 50/-



During the bill generation, all the discounts which are applicable for
your bill plan will be provided to your number.



To check the unbilled details, we request you to kindly SMS UNB to 121
(toll free) or dial *121*12# (toll free) from your mobile phone.



You can also subscribe to daily unbilled information alert service. We
request you to send an SMS SUNB to 121 (toll free) from your Airtel Mobile
to start your daily unbilled alerts free of charge.



Please be informed that your connection has been disconnected as your
usage exceeds the credit limit of Rs. 1200.



Hence, we request you kindly make the payment of Rs. 1000 in the nearest
Airtel Showroom to initiate further in this regard.



To know the nearest Airtel Showroom details, kindly send the following
message



LOC <space> <6 digit pin code> to 171 (toll free) from any of the Airtel
mobile numbers.



It has always been our endeavor to provide you with the best customer
service and we assure you of our sincere commitment to meet all your
future requirements.



For further assistance, mail us at 121@airtelindia.com.



We value your association with Airtel.



Warm Regards,

Sathish M
Customer Care Executive
Bharti Airtel Limited

Have feedback to share about your e-mail interaction with us?


Dial *121# (toll free) from your mobile and get instant information for
your Prepaid or Postpaid Account on your Mobile Screen.

---------Original Message----------
From: arvind.bj@tcs.com
To: 121@airtelindia.com
Cc:
Sent: 20/04/2009 15:53:01
Subject: Re: 9789984638 [|BAL|9789984638|170420094390|]

Its really funny to read the below mail I want to know one simple Logic.

What do you mean by Unlimited CUG free and how a free call will account
for credit Limit and how I can pay for free calls

Ok another fun here is I have never got a bill more than 350rs (INR) a
month in my Airtel usage History.

Fine if you want to disconnect the number then accept that you are
cheating the customer with the Unlimited CUG feature.


If so how can you take CUG calls and freebies for credit limit and
disconnect an account.



If Airtel wants to cheat TCS employees with these kind of stories then am
not sure whether I would move to consumer court for the same and also take
this issue to the whole TCS employees using TCS - Corporate package...


Now you want money from me if so calculate the Billed amount and show me
that my Billed amount exceeds the credit limit I will throw the money at
your desk next minute.

Thanks
Mano

____________________________________________



121@airtelindia.com

04 17 2009 04:04 PM To
arvind.bj@tcs.com
cc
Subject
Re: 9789984638 [ BAL 9789984638 170420094390 ]






Dear Mr. Arvind



Thank you for contacting Airtel.



You had expressed concern receipt of Credit limit calling for the mobile
number 9789984638.



We understand your concern and work towards resolving the same.



We would like to inform you that your connection has been disconnected as
your usage exceeds the credit limit of Rs. 1200.



Hence we request you kindly make the payment of Rs. 1000 to initiate
further in this regard.



To know the nearest Airtel Showroom details kindly send the following
message



LOC space 6 digit pin code to 171 (toll free) from any of the Airtel
mobile numbers.



Also your current unbilled amount is Rs. 1564.40 - as on dated 16 04 09
and the unbilled amount is based on your daily usage all adjustments will
be processed on completion of the billing period. It includes only the
usage and does not include the rentals or discounts. The same gets updated
within a time span of 24 hours. For details on your bill kindly wait till
the next bill get generated.



In view of the above we would like to inform you that as per your bill
plan (Corp 249 plan) the following freebies are available:



a) 600 minutes Mobile to Mobile free.

b) Unlimited CUG

c) 5000 local and National SMS free at Rs. 50 -



During the bill generation all the discounts which are applicable for your
bill plan will be provided to your number.



To check the unbilled details we request you to kindly SMS UNB to 121
(toll free) or dial 121 12# (toll free) from your mobile phone.



You can also subscribe to daily unbilled information alert service. We
request you to send an SMS SUNB to 121 (toll free) from your Airtel Mobile
to start your daily unbilled alerts free of charge.



It has always been our endeavor to provide you with the best customer
service and we assure you of our sincere commitment to meet all your
future requirements.



For further assistance mail us at 121@airtelindia.com.



We value your association with Airtel.



Warm Regards

Sathish M
Customer Care Executive
Bharti Airtel Limited

Have feedback to share about your e-mail interaction with us


Dial 121# (toll free) from your mobile and get instant information for
your Prepaid or Postpaid Account on your Mobile Screen.

I have been.complainng to airtel customer care regarding the messy post paid bill iam getting every month,i have a corp 299 plan with clip charges of 50 rs more,i have subscribed for the daily unbilled amt to my phone where i make every day 5 calls within 10 mins but in the daily alert the it bills all the call & at the end of the billing cycle the monthly rental + daily charges for one month is being fully without any frebbies or free calls been deducted,

please take this as my written complaint aganist airtel for cheating not only me but overall customers who beleive airtel

regards

dominic
mob-9845104561

Dear Customer,


This is to inform you that your concern has been noted and our team is working on a resolution. At the outset, we apologies for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.


Regards,

Vinay chugh
Airtel Customer Service Team

I am fed up this time with your service.my unbilled amt was raised from Rs 8 to Rs50 on 9-01-2010,on contacting 121 the answer was nt satisfactory.Nayeem 9906767065

Dear Syed ,

This is to inform you that your concern has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

Regards,
Rakesh Kumar
Airtel Customer Service Team

Dear Syed Nayeem ul Haq ,

I would like to inform you that your concern listed on 10 Jan 2010, has been resolved.

Should you have any queries please contact Airtel customer service at 121 or write to 121@airtelindia.com

Regards,
Meenakshi
Airtel Customer Service Team

Hi Consumer Court

I have been paying my airtel postpaid bill on time for last 2.5 years without delay of even a single day.
Before travelling abroad I got my international roamig activated. My credit limit is 5500 /- Rs only.
I am given a bill of Rs. 21000 from airtel. The detail bill gives the only the call duration but not the numbers for half of the calls.I have been following up with Airtel's customer care and asking for bill correction for last three months.
Instead of sorting out the issue their so called executives are misbehaving with me. A lady is calling all my aquantainces and intimidating them .She says she is from airtel and uses abusive words. I am highly disappointed with this . My questions are :

1) How can I get a bill of 21000 /- when my limit is 5500 only. What is the logic of setting up a credit limit.
2) Detailed bill should have proper call records.
3) Such behaviour from Airtel is unacceptable.

Kindly look into it.

Thanks
Abhinav

Dear Abhinav ,

This is to inform you that your concern listed 27 Jan. 2011 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please do write to us at airtelpresence@airtel.in with your contact details (address and landline or mobile phone number).

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Rakesh Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@airtel.in

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
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Hi Consumer Court

I have been paying my airtel postpaid bill(9766586701 Pune number) on time for last 2.5 years without delay of even a single day.
Before travelling abroad I got my international roamig activated. My credit limit is 5500 /- Rs only.
I am given a bill of Rs. 21000 from airtel. The detail bill gives the only the call duration but not the numbers for half of the calls.I have been following up with Airtel's customer care and asking for bill correction for last three months.
Instead of sorting out the issue their so called executives are misbehaving with me. A lady is calling all my aquantainces and intimidating them .She says she is from airtel and uses abusive words. I am highly disappointed with this . My questions are :

1) How can I get a bill of 21000 /- when my limit is 5500 only. What is the logic of setting up a credit limit.
2) Detailed bill should have proper call records.
3) Such behaviour from Airtel is unacceptable.

Kindly look into it. I would like an email correspondence as I am not getting proper response on calls.

Thanks
Abhinav
abhinav8519@gmail.com

Dear Abhinav ,

This is to inform you that your concern listed 31 Jan. 2011 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.


Regards
Rakesh Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@airtel.in

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Dear Abhinav,

We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to please drop us an email at airtelpresence@airtel.in and we will be happy to be of assistance.

Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@airtel.in

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Hi Airtel

As per your post above you were supposed to get in touch with me if you require any details. I have already provided my email address as I want any communication with you folks on emails only. Your executives go back on their words on calls.

Please drop me an email if you need any detail abhinav8519 at Gmail
Kindly make sure I dont receive any harassing calls from airtel and also close this issue ASAP.

Regards
Abhinav

Dear Abhinav ,

I would like to inform you that your concern listed 31 Jan. 2011, has been resolved. Should you have any queries please contact Airtel customer service at 121 or write to 121@airtelindia.com

Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@airtel.in

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
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Hi Airtel

Kindly let me know what resolution you have given for below points.

1. Harassing calls to my acquaintances from Airtel.[/U] Who gave right to you folks to use my call records[/U] ?
2. How can you send me a bill four times than my credit limit ? that too without numbers in detail bill ?

I expect closure of this issue ASAP . I am planning to take stringent actions If I dont get response on this.
Just writing in public forum that ' We have resolved your concen ' does not mean its addressed at all.
Kindly write in detail what you have done.

Thanks
Abhinav
abhinav8519 at gmail

Dear Abhinav ,

I would like to inform you that your concern listed 31 Jan. 2011, has been resolved. Should you have any queries please contact Airtel customer service at 121 or write to 121@airtelindia.com

Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd