Dear Airtel

I am still getting calls from your so called executives. Instead of saying sorry they are negotiating and intimidating me. I agree this time in a much softer tone. The lad tells his name as Ajay Malhotra and talks in Marathi accent. When I asked for his email id he gives parag.saket@airtel
and kunal8199@gmail
which is not on his name.

Can you please respond to points mentioned in above mail.
Can you please ask some genuine people to call me this time instead of local goons.

Thanks
Abhinav

Originally Posted by unregistered

Hi Airtel

Kindly let me know what resolution you have given for below points.

1. Harassing calls to my acquaintances from Airtel.[/U] Who gave right to you folks to use my call records[/U] ?
2. How can you send me a bill four times than my credit limit ? that too without numbers in detail bill ?

I expect closure of this issue ASAP . I am planning to take stringent actions If I dont get response on this.
Just writing in public forum that ' We have resolved your concen ' does not mean its addressed at all.
Kindly write in detail what you have done.

Thanks
Abhinav
abhinav8519 at gmail

Dear Abhinav ,

I would like to inform you that your concern listed 31 Jan. 2011, has been resolved. Should you have any queries please contact Airtel customer service at 121 or write to 121@airtelindia.com

Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd

Mr. Rakesh Ranga

You have been writing in Forum that my concern has been resolved . Can you let me know what resolution you have provided ?

Thanks
Abhinav


Hi Airtel

Kindly let me know what resolution you have given for below points.

1. Harassing calls to my acquaintances from Airtel.[/U] Who gave right to you folks to use my call records[/U] ?
2. How can you send me a bill four times than my credit limit ? that too without numbers in detail bill ?

I expect closure of this issue ASAP . I am planning to take stringent actions If I dont get response on this.
Just writing in public forum that ' We have resolved your concen ' does not mean its addressed at all.
Kindly write in detail what you have done.

Thanks
Abhinav
abhinav8519 at gmail

Dear Abhinav ,

I would like to inform you that your concern listed 31 Jan. 2011, has been resolved. Should you have any queries please contact Airtel customer service at 121 or write to 121@airtelindia.com

Regards
Rakesh Ranga
Airtel Presence

Abhinav,

The guy Rakesh Ranga (or some other executive of airtel) goes to each consumer complaint forum and their first response will be asking for your details/or if mobile details are given he will post the below message

"This is to inform you that your concern listed xx January 20xx has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

After two/three days he will post that the issue is resolved.You will see the below message.

"We would like to inform you that your concern listed xx January 20xx, has been resolved. Should you have any queries please contact Airtel customer service at 121 or write to 121@in.airtel.com."

I think this guy is trying to fool the customers and create a reputation for resolving customer issues. I doubt if he relly takes any action. If he is genuine let him post the "complaint docket number" with all these posts instead of false promises of "noting down issue and resolving it" as happened in your case.

Originally Posted by Unregistered

Mr. Rakesh Ranga

You have been writing in Forum that my concern has been resolved . Can you let me know what resolution you have provided ?

Thanks
Abhinav


Hi Airtel

Kindly let me know what resolution you have given for below points.

1. Harassing calls to my acquaintances from Airtel.[/U] Who gave right to you folks to use my call records[/U] ?
2. How can you send me a bill four times than my credit limit ? that too without numbers in detail bill ?

I expect closure of this issue ASAP . I am planning to take stringent actions If I dont get response on this.
Just writing in public forum that ' We have resolved your concen ' does not mean its addressed at all.
Kindly write in detail what you have done.

Thanks
Abhinav
abhinav8519 at gmail

Dear Abhinav ,

I would like to inform you that your concern listed 31 Jan. 2011, has been resolved. Should you have any queries please contact Airtel customer service at 121 or write to 121@airtelindia.com

Regards
Rakesh Ranga
Airtel Presence

my no. is 9650994150, my bill not post by home last 3 mounths.
Plz send the my bill details

Dear Customer (9650994150),

This is to inform you that your concern listed 16 May 2011 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.


Regards
Rakesh Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com

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Dear Customer (9650994150),

I would like to inform you that your concern listed 16 May 2011, has been resolved. Should you have any queries please contact Airtel customer service at 121 or write to 121@in.airtel.com

Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
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SEND ME THE PAYED BILL DETAILS TO MY MAIL ID ramsuku51@gmail.com

Dear Customer (42835271),

This is to inform you that your concern listed 17 June 2011 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please do write to us at airtelpresence@in.airtel.com with your contact details (address and landline or mobile phone number).

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Rakesh Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com

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Dear Customer (42835271),

This is to inform you that your concern listed 17 June 2011 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However as your contact number is non contactable, we have sent a sms for the same. Please do write to us at airtelpresence@in.airtel.com in with your contact details (address and landline or mobile phone number).

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com

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Dear Customer (42835271),

We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to please drop us an email at airtelpresence@in.airtel.com and we will be happy to be of assistance.

Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
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