Originally Posted by Unregistered

I have migrated my no.9336281718 from prepaid to postpaid this month, its not a complete month yet and reliance blocked my outgoing calls by sending a sms, contact customer care and when i called them they said i had any postpaid phone in 2003 which has 1053 rs. balance,

i said if there was any balance i should have informed earlier, they r saying proove now that you have paid all the dues, how can i remember and show them receipts after 8 years??

its a completely weird action.

can anyone suggest, what can i do ?

Hi,

We are extremely sorry for the inconvenience caused to you. This is to inform you that your problem is escalated and our team is working on the resolution. We will get back to you shortly. For further assistance email us at rcom.care@relianceada.com.


Regards,

RCOMcare

Originally Posted by Unregistered

I have migrated my no.9336281718 from prepaid to postpaid this month, its not a complete month yet and reliance blocked my outgoing calls by sending a sms, contact customer care and when i called them they said i had any postpaid phone in 2003 which has 1053 rs. balance,

i said if there was any balance i should have informed earlier, they r saying proove now that you have paid all the dues, how can i remember and show them receipts after 8 years??

its a completely weird action.

can anyone suggest, what can i do ?

Hi,

We tried to contact you on the number mentioned by you, but were not able to speak with you as there was no response from your end. Please write to us at rcom.care@relianceada.com for the assistance required.

Regards,

RCOMcare