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Harrased by airtel

This is a discussion on Harrased by airtel within the Mobile Billing Problem forums, part of the Mobile category; Honourable Consumer Court, I would like to file a complaint against Bharti Airtel Ltd. for 'financial harassment and mental torture' ...

  1. 01-24-2011, 04:37 PM #1
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    Default Harrased by airtel

    Honourable Consumer Court,
    I would like to file a complaint against Bharti Airtel Ltd. for
    'financial harassment and mental torture' for the following matter.

    I got number 8968962786 in name of SHIVANI MEHTA. Airtel showroom guy was more concerned for taking Rs 500 from me rather that explaining me procedures. I told him I will be available after 7:00PM for verification and he told , verification guy will come at 7:30 PM, But no one came. I received call from AIRTEL that when I will be available I told them as MENTIONED EARLIER AFTER 7:00 PM.

    AIRTEL disconnected the number without notice, I was without number in a new city for me for 2 days!
    I logged complaints 3 times by nothing worked, showroom guys also ignored the complaint.

    Please help me.

    Rgds
    SHIVANI MEHTA
    9781704431
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  2. 01-25-2011, 03:37 PM #2
    Airtel_Presence's Avatar
    Airtel_Presence
    Airtel_Presence is offline Senior Member
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    Dear SHIVANI ,

    This is to inform you that your concern listed 24 Jan. 2011 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.


    Regards
    Rakesh Kumar
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@airtel.in

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  3. 01-29-2011, 10:54 PM #3
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    Airtel_Presence
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    Dear SHIVANI MEHTA,

    This is to inform you that your concern listed 24 Jan. 2011 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However as your contact number is non contactable, we have sent a sms for the same. Please do write to us at airtelpresence@airtel.in with your contact details (address and landline or mobile phone number).

    We assure you that we are committed to resolving the issue to your satisfaction.

    Regards
    Rakesh Ranga
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@airtel.in

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  4. 02-03-2011, 06:46 AM #4
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    Dear SHIVANI MEHTA,

    We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to please drop us an email at airtelpresence@airtel.in and we will be happy to be of assistance.

    Regards
    Rakesh Ranga
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@airtel.in

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