Dear Munish ,

This is to inform you that your concern listed 20 Jan. 2011 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please do write to us at airtelpresence@airtel.in with your contact details (address and landline or mobile phone number).

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Rakesh Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@airtel.in

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Dear Customer,

We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to please drop us an email at airtelpresence@airtel.in and we will be happy to be of assistance.

Regards
Rakesh Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@airtel.in

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Sir

I'm Samuel James, from Chennai Tamilnadu. I have airtel prepaid mobile number 9894208507. Address: 25/12 A, Ananda Avenue, Radhakrishna Nagar, Thiruvanmiyur, Chennnai -35 (Address temporary). E-Mail id : sam.d.james@gmail.com

I was off to Srilanka on Feb 6th 2011 and I returned to India on Feb 16th 2011. The balance when I left India was INR 311 and When I came back it was only 65.

Reasons given by airtel:

1. I made an outgoing call to India for 42 seconds and it charges INR 150 for that call.
2. I activated a VAS using mobile office and it charges INR 99

I would like to state that since I'm off to Srilanka for 20 days in a month my ARPU contribution to airtel will be very minimal and I completely deny the reasons given by airtel and my case is given below.

1. I've an airtel Srilanka number - +94754678599, which I use when I visit Srilanka every time. So I've no reason what so ever to use my Indian mobile mentioned above to call an Indian number. If airtel has the same with 100% accuracy, Pls ask airtel to mail the audio tape of the call conversation to my e mail id - sam.d.james@gmail.com. Else they cannot claim that i've made a call just because they've the records which is their own and not audited by anyone.

2. To use mobile office in Srilanka is not possible, since I have to use net in Srilanka using the local net settings provided by Srilanka. It's the common practice worldwide and I've the settings for Srilanka in my Srilankan sim holding mobile. So me activating a Value added service using Mobile office in Srilanka is totally against any logic which and contradictory to their previous deduction based on International roaming. I cannot use mobile office if I can make a call to India at the same day, while I'm in Srilanka.

Pls look into the matter at the earliest and solve the issue. There has been so many issues with airtel which I don want to bring now. This highlights the courage of telecom companies to do what they want in the absence of an ombudman for telecom sector.

Pls ask Airtel to respond asap.

Dear Samuel ,

This is to inform you that your concern listed 18 Feb. 2011 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.


Regards
Rakesh Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@airtel.in

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Dear Samuel ,

This is to inform that your concern listed on 18 Feb. 2011 is been worked upon. We would require some more time to resolve your concern. We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Rakesh Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@airtel.in

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Dear Samuel ,

I would like to inform you that your concern listed 18 Feb. 2011, has been resolved. Should you have any queries please contact Airtel customer service at 121 or write to 121@in.airtel.com.

Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@airtel.in

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