Originally Posted by Unregistered

Hi Team,

Sunil Bansal
Reliance account (9323934238)
I got call from reliance customer care to change my priceplan to more suitable plan( ARP 1990) and was informed that i will be charged per second. Also i will get Rs 150.00 worth talk time free every moth + if i pay for 10 Months in advance i will get 2 months free. I asked him how can i make the payment and was informed that i can make the payment online once the priceplan is changed within few minutes. When i checked it online i didnot get the option to make payment and hence i waited for few days as i didnot get time to vist reliance webworld. Suddenly one day my wife informed me that she has got message that outging has been bared, then immediately i made the payment online via receipt number (AM13293073)for the outstanding amount of Rs.2195.30.

The Change of Priceplan was taken down on 14/12/2010(143042034) .
I had already set the payment of my mobile bill on my card and i thought as i have already made payment prior to due date the same will not be charged to my card, But to my surprise tha same was charged on my card on 31/12/2010 via Receipt Number (HCT0451941292Q42010)
When i called the contact center to inform the same they informed that it cannot be refunded and will be adjusted on my future bills.
I had to inform them that i have already paid for a year and the same has been charged twice, but they are telling that they donot have the option to refund.
Please help me as i cannot leave the network because i have already paid them for next 2 years. i want the refund for the excess amount that i have paid .

Hi Sunil,

We are extremely sorry for the inconvenience caused to you. This is to inform you that your problem is escalated and our team is working on the resolution. We will get back to you shortly. For further assistance email us at rcom.care@relianceada.com.

Regards,

RCOMcare

Hello Sir

I paid my postpaid bill by reliance site by using ICICI Net Banking. After this When I checked my ICICI bank account I saw 4 extra transactions of Rs. 1500 each (total 6000). Why It happened I dont know. I inquired the same in Bill Junction (Service Provider) they said payment went to BSNL. So kindly tell me how to get back my payment.

Thanks

Alankar Sooraj
(09324623523)

I PAY RELIANCE MOBILE NO. 9324221421 rS.600/- BY ONLINE BANKING DEBITED BY BANK BUT RECEIPTS TRANSECTION FILER

Originally Posted by Unregistered

I PAY RELIANCE MOBILE NO. 9324221421 rS.600/- BY ONLINE BANKING DEBITED BY BANK BUT RECEIPTS TRANSECTION FILER

Hi,

We are extremely sorry for the inconvenience caused to you. This is to inform you that your problem is escalated and our team is working on the resolution. We will get back to you shortly. You may also write to us at Reliance Mobile - Customer Care | Facebook.

Regards,

RCOMcare

Sir,

My Mobile # 9396530725, i paid my bill on 17.06.2011 Rs. 1303/- transferred from HDFC Net banking and i'm not received any receipt please send the payment receipt to my mail ID (bhargavionlineservice@gmail.com)

Regards
Mallesh Namala
Hyderabad.
9989025366

Originally Posted by Unregistered

Sir,

My Mobile # 9396530725, i paid my bill on 17.06.2011 Rs. 1303/- transferred from HDFC Net banking and i'm not received any receipt please send the payment receipt to my mail ID (bhargavionlineservice@gmail.com)

Regards
Mallesh Namala
Hyderabad.
9989025366

Hi Mallesh,

We apologize for the inconvenience caused to you. This is to inform you that your problem has been escalated and our concerned team is working on the resolution. We will get back to you shortly. In future, you may also write to us at Reliance Mobile | Facebook.

Regards,

RCOMcare

Originally Posted by Unregistered

Sir,

My Mobile # 9396530725, i paid my bill on 17.06.2011 Rs. 1303/- transferred from HDFC Net banking and i'm not received any receipt please send the payment receipt to my mail ID (bhargavionlineservice@gmail.com)

Regards
Mallesh Namala
Hyderabad.
9989025366

Hi Mallesh,

We hope that we were able to assist you with your concern to your satisfaction. In future, you may also write to us at Reliance Mobile | Facebook.

Regards,

RCOMcare