Hello,

I have been facing lot of problem from the Vodafone billing department. I would like to explain in detail here.

My billing period starts 17 and ends 16 of next month. March 17 - April 16 . I opted for a change in my post paid plan on 19th of March and I told the executive who gave me a call and guided me towards this plan to save money to implement the plan from that day, 19th March 2009. I actually changed plan for another Vodafone number I use.

But bills of both my mobiles should me that I was in the same old plan. I gave a call to customer care and asked that I have changed my post paid plan but that did not reflect in the bill. Amazingly they ask me when did I change my plan?. When I first gave them a call to clarify the billing, one of the customer service executive told me to pay partial amount and if I get a waver I will not have to pay the remaining amount or will be liable to pay the adjustment amount. I paid 3/4th of my bill amount and was waiting for a response from them. No one from the billing department ever bothered to contact me after my repeated complaints. After I repeatedly calling and placing complaints what I here from the billing department is I would not be receiving any waver even in new plan. I was shocked and calculated the bill according to my new plan and I am sure I will get a waver.

After all the drama from the past 15 days my out going service was bared when I was travelling due to which I had to face lot of problems due to the mistake committed by Vodafone and I get a call today saying my incoming will also be bared if I do not pay my outstanding amount.

I also received a new bill now which shows I am into the new plan and a late payment charge is being charged for delayed payment of my previous bill. My plan was changed on 14th of May. Almost 2 months after I placed a request for a plan change.

I am with Vodafone from the past 5 years I don't want to change my number. I am responsible for all the operations of my company and due to barring of the services my clients have lost confidence in me. I am really worried and faced mental strain due to this. You can understand how this situation would be in recession times.

I request the consumer court to take action against the service provider and also help others come out of similar problems. Many do not come up with complaints. Though this issue is of small amount but I wanted to bring this to the publics and courts notice. Its not just the matter of money but its the problem of the services and tension we face due to mistakes committed by service providers who do not have a dispute resolution centers, have no authorities who like to listen to public grievances nor they have any face to face meetings to resolve the problems. They speak on phone and always try to impose it on the loyal customers. The people who speak are just employees and do not have authority to take decisions. The decision makers just hide their faces and put the employees and customers to quarrel.

I am writing this because I have been calling them daily and spending lot of time on phone waiting for some one to respond. They put me on hold for minutes together and still don't have a solution for my problems.

I hope my issue will be solved from here that is the reason I have knocked the doors of consumer court. All my issue is genuine and if needed the court may take evidence of the recording tapes which Vodafone has. They record all the calls for training purposes. I hope justice will be done to me and I get compensation.

Warm Regards
Afzal Baig