Originally Posted by Unregistered

I had recharged my Mobile No : 9396551018
for Rs.490/- via freecharge.in on 08-12-2010
but the amount did not get credited on to my mobile.
When I contacted freecharge.in, they gave this reply -
" Mentioned transaction is successful and operator id is 3689133941.Please contact your service provider for further issues."
When i complaint about this issue to RCom via email, I got this reply -
This is in response to your e-mail regarding recharge benefit not credited. Kindly note that as per confirmation received from concerned department, recharge amount of Rs.490/- has been recharged successfully on 08/12/2010. Kindly check the details as below table.

RECEPIENT_MDN - 9396551018
LAST_UPDATED_ON - 8-Dec-10
RECHARGE_AMOUNT - 490
TALKTIME_GIVEN -0.01
OUT_STATUS -CLOSED

For a recharge of Rs.490/-, they credited Rs.0.01 to my phone.

I'v complaint about this issue to Rcom several times continuously since then but I got the same reply 5 times -

" In response to your e-mail regarding recharge issue, kindly note that as informed you earlier the confirmation received from our concerned department you have been successfully recharged on Date 08-Dec-10 and the recharge of Rs.490/- has been correctly credited in your account "

Am i being made a fool to take on the same crap 5 times.

Cant they clearly see how much credit was given for how much amount.

Regards,

PRATHIK JAIN (Ph : 08885550222)
Hyderabad (INDIA)

Hi Prathik,

We are extremely sorry for the inconvenience caused to you. This is to inform you that your problem is escalated and our team is working on the resolution. We will get back to you shortly. For further assistance email us at rcom.care@relianceada.com.

Regards,

RCOMcare

Originally Posted by Unregistered

I had recharged my Mobile No : 9396551018
for Rs.490/- via freecharge.in on 08-12-2010
but the amount did not get credited on to my mobile.
When I contacted freecharge.in, they gave this reply -
" Mentioned transaction is successful and operator id is 3689133941.Please contact your service provider for further issues."
When i complaint about this issue to RCom via email, I got this reply -
This is in response to your e-mail regarding recharge benefit not credited. Kindly note that as per confirmation received from concerned department, recharge amount of Rs.490/- has been recharged successfully on 08/12/2010. Kindly check the details as below table.

RECEPIENT_MDN - 9396551018
LAST_UPDATED_ON - 8-Dec-10
RECHARGE_AMOUNT - 490
TALKTIME_GIVEN -0.01
OUT_STATUS -CLOSED

For a recharge of Rs.490/-, they credited Rs.0.01 to my phone.

I'v complaint about this issue to Rcom several times continuously since then but I got the same reply 5 times -

" In response to your e-mail regarding recharge issue, kindly note that as informed you earlier the confirmation received from our concerned department you have been successfully recharged on Date 08-Dec-10 and the recharge of Rs.490/- has been correctly credited in your account "

Am i being made a fool to take on the same crap 5 times.

Cant they clearly see how much credit was given for how much amount.

Regards,

PRATHIK JAIN (Ph : 08885550222)
Hyderabad (INDIA)

Hi Prathik,

We hope that we were able to assist you with your concern to your satisfaction. For further assistance, please email us at rcom.care@relianceada.com

Regards,

RCOMcare