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Airtel Bill

This is a discussion on Airtel Bill within the Mobile Billing Problem forums, part of the Mobile category; This is regarding my mobile number 9893014167. Last month I've received a bill of 34387.84 INR. The bill says that ...

  1. #1
    shabirms is offline Junior Member
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    Thumbs down Airtel Bill

    This is regarding my mobile number 9893014167. Last month I've received a bill of 34387.84 INR. The bill says that I've used blackberry services continuously for more than 72 hours from 17th Nov till 19th Nov 2010 and during these 3 days the blackberry service bill amounts to over INR 29000. How is it possible to use the service without sleeping and eating continuously for 3 days and nights? I am using blackberry service from last 8 months and never got a bill of more than INR 2000/ month. I never use blackberry for checking my emails and use it rarely for browsing. I never downloaded any software on my mobile at least during this period. My mobile’s browser record doesn't show any such extensive usage. After running around 121@airtel, nodal office and now appellate offices of Airtel for last 3 weeks, I am told today that the charges are valid. They say it's charged for browsing. I am ready to settle the bill but want them to send me a proof of what sites did I browse continuously for day and night which they say they can't. How can they bill for something which I've not used?

  2. #2
    Airtel_Presence's Avatar
    Airtel_Presence is offline Senior Member
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    Dear Customer, (shabirms)

    This is to inform you that your concern listed 23 Dec 2010 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

    Regards,
    Rakesh Kumar
    Airtel Customer Service Team

  3. #3
    Airtel_Presence's Avatar
    Airtel_Presence is offline Senior Member
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    Dear Customer (shabirms),

    I would like to inform you that your concern listed 23 Dec. 2010, has been resolved. Should you have any queries please contact Airtel customer service at 121 or write to 121@airtelindia.com

    Regards,
    Rakesh Ranga
    Airtel Customer Service Team

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