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Airtel Worst in its Customer service also Cheats their Customer.

This is a discussion on Airtel Worst in its Customer service also Cheats their Customer. within the Mobile Billing Problem forums, part of the Mobile category; I am Manoj from Chennai. My mobile no:9840978343. I hav put a booster of Rs.225 on Oct 3rd of 2010. ...

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    Angry Airtel Worst in its Customer service also Cheats their Customer.



    I am Manoj from Chennai. My mobile no:9840978343. I hav put a booster of Rs.225 on Oct 3rd of 2010. So, i have 18000 sms free till Dec 31st. But frm 6th of Nov onwards they r charging 50ps for each sms. I hav 17000 sms balance. Also 2 complaint regarding this i called to customer care (121); no one has picked the call, even for ringing they charged 50ps for 3 minutes. Second time i called, the call dint connect 2 any of the representative, but charged Re.1. (This is the way they wil cheat & earn money frm their customer). Then i decided 2 mail; i mailed my problem, a representative called & stated tht he wil rectify my problem in 3 days. No use, they dint rectify, again i mailed, no response frm them. I askd for their higher official number, they gave Nodal officer (Useless) number (9952434865); wich no 1 is picking d cal & chages r debited frm my balance. So, I hav decided 2 raise a complaint against all dis & Airtel should b responsible for all my sum debited without reason. Also this is my kind request tht people who c dis post; PLEASE DONT USE AIRTEL; ONE OF THE WORST IN CUSTOMER SERVICE. Their ultimate aim is to - CHEAT PEOPLE.:&

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    Senior Member Airtel_Presence's Avatar
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    Dear Manoj ,

    This is to inform you that your concern listed 11 Nov 2010 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

    Regards,
    Rakesh Kumar
    Airtel Customer Service Team

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    Senior Member Airtel_Presence's Avatar
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    Dear Manoj ,

    I would like to inform you that your concern listed 11 Nov. 2010, has been resolved. Should you have any queries please contact Airtel customer service at 121 or write to 121@airtelindia.com

    Regards,
    Rakesh Ranga
    Airtel Customer Service Team

 

 

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