Stop sending this crap again and again ...see my submitted Lease rent
copy with CAF and it is clearly mentioned that my address is SECTOR - 6
not Sector -4.



I'm copying consumer forum ( Govt Of India) and CNBC as a proof of the
fact that the kind of people Vodafone has hired.



My patience is now really really running out !!!!!!!!!!



From: VODAFONECARE DEL
Sent: Monday, April 13, 2009 7:49 PM
To: S Sharma
Subject: Billing address change on your Vodafone number 9711195560



















Dear Mr.Sharma,

Thank you for your e-mail dated 09/04/09 regarding the billing address
change on your Vodafone number 9711195560.

We sincerely regret the delay in replying to your e-mail and the
inconvenience caused to you.

We would like to confirm you that as per the document ( Lease Agreement
) received at the time of activation, Hence the below mention billing
address is updated on your Vodafone account:

Mr Sanjeev Sharma

C-202 , 2nd Floor

Plot No -30 Sect- 4

Bhawal Pur Appartment Dwarka

New Delhi 110075

Further, we would like to confirm you that the services on your Vodafone
number have already been activated effective 09/04/09.

Further, we would like to inform you that we require your Address proof
for the address change on your Vodafone account. Hence, we request you
to kindly send us a scanned copy of your Address proof so that we can
change the billing address of your Vodafone mobile number. You can also
fax us your Address proof at our fax number 98110 00009 or 98110 98114.

You can provide a copy of any of the documents mentioned below as your
Address proof :

Ration Card
Passport
Driving License
Electricity or telephone bill of your address
Any document or communication issued by any authority of Central
Government or local bodies showing your residential address

We at Vodafone believe in customer satisfaction. Please be assured, that
we are committed to providing you and all of our customers with the
highest standards of service in the industry.

Looking forward to providing you with the best of our services at all
times.

We hope, we have been able to resolve your concern to your satisfaction.
However, in case you need further assistance, do call or email us. We'll
do our best to help you.


Happy to help,


Heena Iqbal

Vodafone Care
Contact numbers
Vodafone Care : 111 or +91-9811098110















________________________________

From: S Sharma [mailto:S.Sharma@makemytrip.com]
Sent: Thursday, April 09, 2009 7:04 PM
Cc: VODAFONECARE DEL (DEL); CORPORATECAREDEL; SANJAY S DELHI; NIDHI
NODAL (DEL)
Subject: FW: Billing address on your Vodafone number 9711195560
Importance: High



Kind Attn : National Consumer Disputes Redressal Commission (NCDRC)

MR .B.V .Sharma

Dear Sir ,

This is to bring to your notice , that Vodafone has been behaving very
irresponsibly . The below chain mails will give you an idea how much
Vodafone is harassing me.



Despite of getting my address verification on correct address, they
for some reason changed my address to some strange one and claimed that
they sent my first bill on that address. On contacting their very rude
customer care , I was told that I asked them to change the address. How
come they activated my phone if I asked them to update my address to a
wrong one without giving them any proof.



Now they disconnected my blackberry phone without sending me the bill ,
despite of me requesting again and again for updating the address where
they did the verification.



This was my official connection and I'm suddenly out of work due to non
access to my e-mails and also can not connect my contacts. On the top of
it they are asking me to go to their store and complete all the
formalities once again and then they will change the address. I have
spoken to Amit and today again one Manas who was literally shouting on
me which you can make out by listening to the call records.



Please help urgently.



Warm Regards



Sanjeev Sharma



Mobile # 09711195560





________________________________

From: S Sharma [mailto:S.Sharma@makemytrip.com]
Sent: Friday, April 03, 2009 6:01 PM
To: NIDHI NODAL (DEL)
Cc: VODAFONECARE DEL (DEL)
Subject: Urgent Wrong Updation Of Billing Address !!
Importance: High



Dear Nidhi ,



I have bought a corporate connection and the number is 9711195560. With
your records you can probably also check that this has got Blackberry
activated on to it.



My residential address is :



C-Sector - 6 , Plot # 30 ,

202 , Bahawalpur Apartments ,





Dwarka , New Delhi - 110075.



This was the same address where my address verification was done at the
time of activation. You can also check the physical hard copy of the
form I filled in at the time of buying this connection and the same
address has been mentioned on it.



Now some body did not do his job correctly and mistyped my address as
Sector - 4 instead of Sector- 6 and now all the correspondence is going
on that address including my Bill . Obviously I have not been able to
pay my first bill since I have not received and also this is a
corporate connection which requires a hard copy to get reimbursed.



My question is how come I received the table clock from your company on
my correct address. How come my verification was done at the correct
address and now how come my bill been dispatched to a wrong address.



I'm really worried since this is a blackberry phone and I really need to
be approachable at all times by my company.



Please help as my first experience with you guys is not giving me the
correct signals for a long and fruitful relation ship.



Please resolve this on priority . I also spoke to some Ankit in your
customer care wh0 banged the phone on my face saying I need to send all
the documents once again and he never call me back even if the phone was
disconnected ( usual excuse of the telle callers.).



Regards



Sanjeev Sharma