Dear Customer,

This is to inform you that your concern listed 26 Sep 2010 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

Regards,
Rakesh Kumar
Airtel Customer Service Team

Dear Mr Singh,

This is to inform that your concern listed on 26 Sep. 2010 is been worked upon. We would require some more time to resolve your concern.We assure you that we are committed to resolving the issue to your satisfaction.

Regards,
Rakesh Ranga
Airtel Customer Service Team

Dear Mr Singh,

I would like to inform you that your concern listed 26 Sep. 2010, has been resolved. Should you have any queries please contact Airtel customer service at 121 or write to 121@airtelindia.com

Regards,
Rakesh Ranga
Airtel Customer Service Team

I had recharged my prepaid mobile no. 9560846650 online through ICICI Bank for Rs.100/- on 19th Jan 2011 and I got an sms the same day that my no has been successfully recharged with Rs.88/- but when I checked my balance I found to my surprise that it has not been topped up. I have been calling Airtel customer care today so many times but I am put on hold for so long just to charge me Rs.0.50 for 3 min call and then no one comes on the line to attend my complaint. I didnt know Airtel is stooping down so low to earn a few bucks by its customers calling up its customer care ppl..

I would like to know how am I supposed to talk to Airtel and resolve this issue and to top up my prepaid no. which I have already paid online.

Can anyone guide me pls??

Thanks

Gloria

Dear Gloria,

We have made a note of your contact number. We will get in touch with you at the earliest.

Regards,
ICICI Bank Customer Service Team.

My airtel prepaid mobile number is 9845878735. I recharge two times for Rs.333 using ICICI internet banking facility. For the first recharge I received SMS message saying that ''Your recharge is not succesful. Please try again after sometime.' But the amount is debited from my account and not balance was appearing in the mobile. I recharged again for the second time. But again the amount is debited from my accoint ; but recharging was not succesful. The Payment ID's are 208203367 and 208131697. Please do the needful.

Dear Nisha,

This is to inform you that your concern listed 23 Feb. 2011 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.


Regards
Rakesh Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@airtel.in

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Dear Nisha,

I would like to inform you that your concern listed 23 Feb. 2011, has been resolved. Should you have any queries please contact Airtel customer service at 121 or write to 121@in.airtel.com.

Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@airtel.in

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My problem is same as Nisha's. I recharged my dad's mobile (97892 86946) using ICICI netbanking twice on the same day for Rs 200 and Rs. 100 respectively (on 15-May-2011). The amounts were credited from my bank a/c but just got a message on my dad's mobile that the recharge was unsuccessful. I waited for couple of days hoping that either Airtel or ICICI will correct the issue, but the amount still remains credited and the phone still remains un-charged.

Dear Jagadis ,

This is to inform you that your concern listed 18 May 2011 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.


Regards
Rakesh Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com

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Dear Customer (Jagadis),

This is to inform that your concern listed on 18 May 2011 is been worked upon. We would require some more time to resolve your concern. We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com

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Dear Customer (Jagadis),

I would like to inform you that your concern listed 18 May 2011, has been resolved. Should you have any queries please contact Airtel customer service at 121 or write to 121@in.airtel.com

Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com

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I made a Rs 333 airtel prepaid online recharge at my number 9999643256 on 31/01/2012 at 10pm but didn't get the recharge on my phone nor the receipt as an email or message. When i checked my bank statement they have made the payment. I mean why do you provide all this services , when you have to cause so much trouble ?

Seriously , If any customer care is worse, then Its Airtel call center. I called them regarding the non- receipt of email and message regarding my airtel prepaid, they just hung up !!!

Dear Customer (rahkhe),

This is to inform you that your concern listed on 31 Jan. 2012 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at airtel: About bharti airtel: Feedback

Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com

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