Sir,

I would like to bring to your notice a case of Fraudulent Billing from
Airtel.

I was subscribed to Airtel number 91.9741066255 under the IBM Corporate
Plan. Its an Airtel Bangalore Number and I made a request with Airtel
Karnataka to put this number in safe custody in November 2008, since I was
no longer using the number, and wanted to retain the number for my future
usage.

However I was surprised to see Airtel billing me Rs. 529.00 for making
calls from this number (91.9741066255) between Jan 02, 2009 and Feb 01,
2009, inspite of the fact that I was not using the number and having
already making a request with Airtel to put this number in the safe
custody to avoid any kind of misuse.

Since this number was part of the IBM Corporate Plan scheme with an auto
debit option, the amount was deducted from my Credit Card.


Today when I contacted customer care for getting information about how
Airtel could charge me for calls, when as per the safe custody procedure,
no out-going or in-coming calls can be made from that number, I was
astounded to hear that:
1. Airtel Karnataka had no details of the bill being generated for this
number.
2. No details of the money being credited to the Airtel Account from the
credit card auto debit was available with Airtel.

If that's not all, the Supervisors at Airtel Karnataka I spoke to today
told me that:
1. As per the Airtel records the request for safe custody was made on Nov
14, 2008. However for reasons best known to Airtel Karnataka, they
activated the safe custody for the number only on Jan 08, 2009.
2. Also the safe custody for a number was withdrawn by Jan 21, 2009
without any reason given for the same.

I would like to proceed to court of law and legally challenge Airtel India
in the Consumer Court for:
1. Charging me for calls never made by me especially during the safe
custody period.
2. For not adhering to my request of keeping the number in the safe
custody in the timeline that I had requested for.

Please advise, what is the procedure to move a court of law in the
Consumer Forum. I am enclosing the soft copy of the Airtel Bill and the
Credit Card Bill for your reference.


Thanks.


Regards,
Biswapradeep Basu
________________
Sr. Consultant - Strategy and Change
Chemicals & Petroleum and IP
IBM Global Business Services

In month of june I lost my Air tel card 9004694863
I made a call to customer care to disconnect the line, he assure me will do the needful.
But in next month I received a bill, once again i call to customer care and ask for the same
I havent make any call from the card, please disconnect the number
But still I am receiving the bill.
Though I am not using the number.

Dear Customer,


This is to inform you that your concern has been noted and our team is working on a resolution. At the outset, we apologies for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.


Regards,

Mohsin Khan
Airtel Customer Service Team

Dear Sir,
I am an airtel postpaid customer with this mobile no 9902166976.

I was running with a plan 199, and i felt it to be very costly so i requested airtel customer care through
hotline of airtel outlet malleshwaram, to change my plan to 399 on 24/02/2010.

Then i came to know that it has not been changed so i requested again to airtel on 05/03/2010.

As my billing cycle in on 09 th of every month, i just checked but it was not yet updated and till now 17/03/2010
i am still running with the same old plan.

So kindly bill me 09/03/2010 to 09/04/2010 according to the 399 plan, as i requested around 15 days before ma billing cycle.


With Regards,
Kishan Nadiger

your billing counter closed 8.30pm so i have not setisfide. i am come home in night 8.30pm so i cant pay bill . so i want to 24 hours bill payment sestem. like vodafone

Dear Kishan ,

This is to inform you that your concern has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

Regards,
Rakesh Kumar
Airtel Customer Service Team

Dear Vibhavri ,

This is to inform you that your concern has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please do write to us at airtelpresence@airtel.in with your contact details (address and landline or mobile phone number).

We assure you that we are committed to resolving the issue to your satisfaction.

Regards,
Rakesh Kumar
Airtel Customer Service Team

Hii,
This is to bring to your notice that i am using an airtel postpaid connection (Corporate Connection)..There were some settlement issues regarding my no....I had a word with the airtel personnel many times but they failed to come in at my place at the desired times and it went 3-4 times in a row....It seems that Airtel no longer wants to settle on my account as i have to call for the same many times for settlement rather than Airtel....

In case they want to settle on my account they are readily welcome..


Regards:
Varun Adlakha
Ph:+91-99157-19125
email: adlakha_varun@yahoo.co.in

Dear Kishan ,

I would like to inform you that your concern listed on 29 April 2010, has been resolved.

Should you have any queries please contact Airtel customer service at 121 or write to 121@airtel.in

Regards,
Rahul Sinha
Airtel Customer Service Team

Mr Mandeep From airtel call up today morning on 25th Jan'11 Talking of same slow browsing complaint from our side

How to make you people understand, why not addressing a right problem pleaseee

Thx
Harjinder Singh
098109 12710


----- Original Message -----
From: ODYSSEY TOURS
To: ombudsperson@bharti.in
Cc: ombudsperson@bharti.in
Sent: Monday, January 24, 2011 3:55 PM
Subject: Fw: Thanx you



----- Original Message -----
From: ODYSSEY TOURS
To: ombudsperson@bharti.in
Sent: Monday, January 24, 2011 3:54 PM
Subject: Fw: Thanx you


The request for upgradation of plan was given to you on 24th Sept'10 for which you wanted 3days to activate, whereas till 30th Sept'10 it was not operational therefor we had cancel the same.

We never made the request in writing for upgradation nor you asked for the same. Therefore no cancellation was made in writing.

Please look into the matter very seriously. As we are again again making the request (Earlier request no 41193096

Urgent action required.

Harjinder Singh
098109 12710


----- Original Message -----
From: ODYSSEY TOURS
To: ombudsperson@bharti.in
Sent: Monday, January 24, 2011 1:46 PM
Subject: Fw: Thanx you


The Ombudsperson
Bharti Enterprises Ltd.
Bharti Crescent
1, Nelson Mandela Road
Vasant Kunj, Phase II
New Delhi - 110 070 - India.



Sub : 011- 41501388



We received a call from Ms Nidhi, who has not even read the complaint.



She discussed with me on 21st of Jan'11 & assured me to resolve the issue.



Whereas again on 23rd Jan’11 she says that my complaint is about slow browsing & How can somebody give you complain in writing for billing & over phone, he would be saying something else & your executive would not even have objection for the same.



We request you to please appoint somebody with better understanding & common sense to handle this issue.


Thanx

Harjinder Singh
098109 12710


----- Original Message -----
From: ODYSSEY TOURS
To: ombudsperson@bharti.in
Sent: Thursday, January 20, 2011 4:10 PM
Subject: Thanx you


The Ombudsperson
Bharti Enterprises Ltd.
Bharti Crescent
1, Nelson Mandela Road
Vasant Kunj, Phase II
New Delhi - 110 070
India.



Sub : 011- 41501388



We have been using this number from a long time as phone and internet connection.



We had requested for higher speed (upgrade of plan) which we were told would be done in maximum 24hrs, later said minimum 3days.



After many reminder overphone for 5 to 6days there was no response every time your technical & customer care was saying give us more time that is all.



On 6th day of request we called up & said please don't do it now as we have arranged for alternate.



Since than there was no communication at all, we have received the bills with upgraded plan. The day we received the bill we called up customer care made the complaint but action has been consider at all.



We had to pay the full bill, now even on the IInd month we have received the same bill with upgraded plan.



Please advise otherwise our relationship with you end here.



Thanx



Harjinder Singh

098109 12710

Dear Harjinder ,

This is to inform you that your concern listed 28 Jan. 2011 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.


Regards
Rakesh Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@airtel.in

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - Bharti Airtel India (Airtel_Presence) on Twitter
Facebook - Airtel Presence - Company - Founded: 7 July 1995 | Facebook

Dear Harjinder Singh,

This is to inform you that your concern listed 28 Jan. 2011 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However as your contact number is non contactable, we have sent a sms for the same. Please do write to us at airtelpresence@airtel.in with your contact details (address and landline or mobile phone number).

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@airtel.in

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - Bharti Airtel India (Airtel_Presence) on Twitter
Facebook - Airtel Presence - Company - Founded: 7 July 1995 | Facebook

Dear Harjinder ,

We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to please drop us an email at airtelpresence@airtel.in and we will be happy to be of assistance.

Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@airtel.in

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - Bharti Airtel India (Airtel_Presence) on Twitter
Facebook - Airtel Presence | Facebook

Sir,
I, Shive Rattan Sharma, have been using an airtel number 9818448572 for many years but over a period of last 1-2 months they have started activating schemes on their own. First there activated a scheme TALK2ME for which they charged me rs.15. when I deactivated it they activated another scheme CALL MANAGER for which they charged me rs.30. after i deactivated this scheme they activated another scheme for which they deducted rs.60 from my balance. I am fed up of this and require your help to stop such fraudulent activities of this company. Please take necessary action & get my money refunded.
Regards
Sandeep R Sharma
9818658572

Dear Sandeep ,

This is to inform you that your concern listed 06 Feb. 2011 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.


Regards
Rakesh Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@airtel.in

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - Bharti Airtel India (Airtel_Presence) on Twitter
Facebook - Airtel Presence | Facebook