Dear Sir, I would like to press a complaint against Airtel for (1) repeatedly not canceling my mobile phone account (the # is 9867206858) despite multiple requests for cancelation, (2) billing me through the date Airtel decided to cancel my account (which was approximately 1 month after the date of my 1st request), during which time I did not use the phone at all, (3) continuing to demand payment from me despite my repeatedly restating these facts and without addressing those facts, and (4) not applying a Rs. 5,000 deposit I had made with them for international roaming against the pending balance in my account through the date of my 1st cancelation request (which I was told would happen automatically).

To restate the facts of the case again, I left India and moved to the US at the end of August 2011 and called and requested cancelation of my account then. Not getting a confirmation of this, I then emailed a request for confirmation a couple of weeks later. After still not getting confirmation of this for over a week, I had to send a 2nd email and only then was there confirmation that my account would be canceled.

However, Airtel has been attempting to bill me through the date of actual cancelation, which was after my 3rd request. By this time an entire month had elapsed. I'm simply do not think it is fair for me to have to pay Airtel for making it so difficult for me to cancel my account! Note also that I did not use the phone at all after I left India at the end of August 2011 and this can be easily verified by looking at my account usage.

Also, I had Rs. 5,000 on deposit and this more than covered the bill till the end of August. I was informed that this Rs. 5,000 would automatically be applied and then I wouldn't have to post any payment. However, the automated demands for payment are not reflecting this.

I would prefer that somebody with the appropriate decision-making authority at Airtel take a few moments to analyze my case and do the needful. I would like a confirmation that this matter has been settled and then I would like Airtel to stop harassing me about this.

If anybody at Airtel wishes to discuss this matter, let me know and I will be happy to discuss over the phone. Note that I am now living in the US but I can share my number if somebody of the appropriate seniority contacts me at ryerasi@gmail.com.

Thanks,
Rajesh Yerasi