Dear Sir/Mam,
I am the customer of vodafone for mobile no. "9999010822" since last 3 years. I had
always paid the bills even before the due date. I am regularly getting calls from
vodafone offering new services & offers.
As told & confimed by Vodafone representative that you are valuable customer & you
are being offered by an Add on connection to your no. Since at that time I was also
using a prepaid no. "9899870420" so i requested that add this no to my add on
connection. They agreed & confirmed that I will get a discount of 10% on your bill.
Even after 6 month I have not get any discount.
Secondly I lost my mobile in jaipur in roaming. I visited/called customer
care-vodafone for blocking outgoing calls & requested the to make incoming active so
that i keep trying to search my mobile. Again fake commitment from vodafone that
only outgoing calls blocked & Incoming is still active. opposite to their commitment
the no. get discontinued & I lost my mobile permanently in lack of coordination from
vodafone.
Thirdly, when I was back to delhi after jaipur I get a call from vodafone on my
secondary no. 9250938434 that you are a esteemed valuable customer & you are
requested to acivate the lost sim again & for this they offered me sim free of cost.
Aginst their commitment sim charges was debited & billed on my bill & I got that sim
after a time of two weeks.
I suffered a lot & hence called vodafone - Delhi again for asking the reason of this
serial trouble. Against the expectation the guy showed such a rude behaviour &
attitute & adviced to discontinue the services. I was even angry at that time & I
agreed to discontinue & three year relation was breaked.
I was cheated many time & just wanted to ask the fault at my end.
Just request your involvement in this matter.
Thanks & Regards
Raj Kumar Rana