Dear Team,
In my Vodafone Post Paid bill i am getting a charge of Rs 150/- for downloading something called "HUNGFULLSONG150" which i am not doing at all. This above mentioned wrong charge was highlighted to them Vodafone person (who comes with the first bill at home) , Customer Care as well as to their staff at Vodafone Store right from the first bill itself. This has now continued in the second bill also. Further this has been highlighted to the concerned person at vodafone store (rajouri garden) with the second bill also. And they are stating that this has to be paid by me inspite of telling them that this has not been done by me. I wanted to give a complaint for this problem to the staff at vodafone store at Rajouri garden but they were not interested in it and gave me a Customer Request no that is 110641473. When asked for the details of this download they simply could not give it. Looking at the way the vodafone staff is handling, it appears that this probelem would continue in the subsequent bill as well. Request your intervention in this. The post paid mobile no which i am talking about is 9899270114.
Regards
Sunny Kashyap

Dear freinds,
I do had the simillar experience. I have purchased a new connection on my name with the talk plan of 199/=.
After the first month without using any outgoing SMS, I was charged for 35 SMS. On inquiry with the customer care on 111, it was informed as there was active vodafone live. which was not activated by me.
Finally without paying this bill have stopped using this card.
Hope the awareness should be brought to the public by such valuable information.

Originally Posted by sunnykashyap

Dear Team,
In my Vodafone Post Paid bill i am getting a charge of Rs 150/- for downloading something called "HUNGFULLSONG150" which i am not doing at all. This above mentioned wrong charge was highlighted to them Vodafone person (who comes with the first bill at home) , Customer Care as well as to their staff at Vodafone Store right from the first bill itself. This has now continued in the second bill also. Further this has been highlighted to the concerned person at vodafone store (rajouri garden) with the second bill also. And they are stating that this has to be paid by me inspite of telling them that this has not been done by me. I wanted to give a complaint for this problem to the staff at vodafone store at Rajouri garden but they were not interested in it and gave me a Customer Request no that is 110641473. When asked for the details of this download they simply could not give it. Looking at the way the vodafone staff is handling, it appears that this probelem would continue in the subsequent bill as well. Request your intervention in this. The post paid mobile no which i am talking about is 9899270114.
Regards
Sunny Kashyap

Hello Sir/Madam,

We see that you have faced an inconvenience with one of our services / products. We would like to get in touch with you on this. Please share your details at Vodafone India - Complaints - Requests - Enquires and we'd be happy to help.

Regards,
Vodafone Customer Care