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Wrong charged bill

This is a discussion on Wrong charged bill within the Mobile Billing Problem forums, part of the Mobile category; [B][I]hi hru my name is maru pankaj i m from bhavnagar,gujarat doing I.T ENGG AT RAJKOT i m useing airtel ...

  1. #1
    premroy2010 is offline Junior Member
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    Default Wrong charged bill

    [B][I]hi
    hru my name is maru pankaj i m from bhavnagar,gujarat
    doing I.T ENGG AT RAJKOT
    i m useing airtel postpaid num 9725451265 last 2 months
    in 1 month of bill
    its wrong charged rs.99 for downloading game in airtel live
    but in my mob ,,,,have't any airtel live setting
    mene kuch bhi donwload nahi kiya phir bhi sms aa gaya ki thanku for donwloading game with airtel live
    bad me is month ka bill me total rs.1430 ka donwl games and etc
    jo muje pata bhi nahi hai
    mene call center me help mangi to wahsse muje pay karneko bola gaya
    mene office me jake mere donwladong report mangi to kaha gaya ki wo hum kiskio nahi dete
    mene shirf pucha ki konsi website se mene donwlado kiya hai to wo bhi muje nahi bata rhae
    iska matlab me kya samju
    so mene bill pay nahi kiya
    to unhone num band kar diya
    plz help me sir
    plz
    pankaj
    my num is 9725451243
    Last edited by premroy2010; 08-23-2010 at 06:05 PM. Reason: help

  2. #2
    premroy2010 is offline Junior Member
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    Plz help me sir
    i m prem roy
    my cont num is 9725451243
    waiting for ur reply
    thanks.

  3. #3
    Airtel_Presence's Avatar
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    Dear Pankaj,

    This is to inform you that your concern has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

    Regards,
    Rakesh Kumar
    Airtel Customer Service Team

  4. #4
    Airtel_Presence's Avatar
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    Dear Prem ,

    This is to inform you that your concern has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

    Regards,
    Rakesh Kumar
    Airtel Customer Service Team

  5. #5
    Airtel_Presence's Avatar
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    Dear Customer,

    This is to inform you that your concern has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However as your contact number is non contactable, we have sent a sms for the same. Please do write to us at airtelpresence@airtel.in with your contact details (address and landline or mobile phone number).

    We assure you that we are committed to resolving the issue to your satisfaction.


    Regards,
    Rahul Sinha
    Airtel Customer Service Team

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