Phone No: 9820154073

Bill No: 000000010001623260

Bill Period: 25.10.11 to 24.11.11

I write in regards to a dispute relating to my cellular data usage. After number of phone calls and email exchanges i finally received the itemized bill. All this while i have been arguing with Ms. Christina Patne and Ms. Rupali Prabhu from the Appellate office about the no of KB's used in the last billing cycle. I stand vindicated about the dispute. Please note that practically all through out the month (for 29 DAYS) there has been a nominal data usage. There is a bill amount of 1246 INR only for 22.11.11. How do you think i can utilize 1246 Rs worth of data in just one day?!

Compare this with my usage of the rest of the 89 Days (3 Months since I subscribed) I have used the 3G service. My average bill for the entire month is 500 Rs. It is absurd on your part to think that I can actually use all this data just in one day! I repeat again all I use the 3G service for is chats or emails. For the rest of the stuff I have a WI-FI connection at my office and home. The billing for the 89 days is a proof of that. I feel strongly that there is an error in the Vodafone's systems.

The most shocking thing is the behavior of the Appellate authorities. Both Christina & Rupali have been most unhelpful.

Vodafone disappoints me. Not because i have to pay more money then i think i ought to, but because of the nature of the response. I think the whole point of having the appellate office come into play is because they can actually investigate the complain of a customer. Not write back mails that are of robotic in nature. We all know that you can’t possibly admit or agree to the fact that your system can be at fault. Or it can over charge.

So here I am again challenging your claims. I'll be very happy to pay whatever amount you want me to, provided you can prove to me that data you claim has been used by me in ONE DAY!

I hope you have the system record to know that I’m a customer of Vodafone since last 11 YEARS. You can see for yourself in this period, how many times such counter claims have been made. If you still insist that what you have charged me is right without giving any further explanation consider this customer as lost.

I await your reply.

Thanks


--
Zakir Chinde
India
Tel: +91 22 32402303
Cell: +91 9820154073

Hi Zakir,

Further to our emails dated 05/12/11, 08/12/11, 10/12/11, 14/12/11, 20/12/11 and 24/12/11, we confirm that the charges are correct and we regret to inform you that we would be unable to reverse the same. Email us at vodafonecare.mum@vodafone.com for any further assistance or you can also register complaints on our toll free number 198.

Regards,
Vodafone Customer Care, Mumbai

Hello Vodafone

I do acknowledge the emails you sent. But they do not offer any explanation. They are the standard mails you send everyone - just as the one mentioned below. This mail is not for the reversal. As a good customer i have already paid the amount.

All i want is an explanation about the usage. How do you explain the inconsistencies which are of this magnitude? When my average usage for the period of 4 months since i subscribed to 3G is 500Rs - How can you possibly charge me 1246Rs just for 1 DAY? Thats a jump of approximately 1500% from my average daily use! Are you even getting the point i'm trying to make?

Besides you are conveniently not mentioning your customer service executive Mr. Harkesh Rajput who admitted to me during the conversation that sometimes the Vodafone systems do generate wrong data in the 3G service.

Whoever is reading this - Please be warned. Vodafone works like an autocratic company which does feel the need to offer any explanation even if there is an exponential jump in the billing amount. If they can do this to a 11year old customer- you can imagine how someone new would be treated!

Best of luck!


--
Zakir Chinde
India
Tel: +91 22 32402303
Cell: +91 9820154073

Originally Posted by vodafoneindia

Hi Zakir,

Further to our emails dated 05/12/11, 08/12/11, 10/12/11, 14/12/11, 20/12/11 and 24/12/11, we confirm that the charges are correct and we regret to inform you that we would be unable to reverse the same. Email us at vodafonecare.mum@vodafone.com for any further assistance or you can also register complaints on our toll free number 198.

Regards,
Vodafone Customer Care, Mumbai

Version:1.0 StartHTML:0000000209 EndHTML:0000007597 StartFragment:0000002579 EndFragment:0000007561 SourceURL:file://localhost/Users/Zakir/Desktop/Stuff%20Stuff/Vodafone/Consumer%20Complain%20Letter.doc Phone No: 9820154073

Bill No: 000000010001623260

Bill Period: 25.10.11 to 24.11.11

I write in regards to a dispute relating to my cellular data usage. After number of phone calls and email exchanges i finally received the itemized bill. All this while i have been arguing with Ms. Christina Patne and Ms. Rupali Prabhu from the Appellate office about the no of KB's used in the last billing cycle. I stand vindicated about the dispute. Please note that practically all through out the month (for 29 DAYS) there has been a nominal data usage. There is a bill amount of 1246 INR only for 22.11.11. How do you think i can utilize 1246 Rs worth of data in just one day?!

Compare this with my usage of the rest of the 89 Days (3 Months since I subscribed) I have used the 3G service. My average bill for the entire month is 500 Rs. It is absurd on your part to think that I can actually use all this data just in one day! I repeat again all I use the 3G service for is chats or emails. For the rest of the stuff I have a WI-FI connection at my office and home. The billing for the 89 days is a proof of that. I feel strongly that there is an error in the Vodafone's systems.

The most shocking thing is the behavior of the Appellate authorities. Both Christina & Rupali have been most unhelpful.

Vodafone disappoints me. Not because i have to pay more money then i think i ought to, but because of the nature of the response. I think the whole point of having the appellate office come into play is because they can actually investigate the complain of a customer. Not write back mails that are of robotic in nature. We all know that you can’t possibly admit or agree to the fact that your system can be at fault. Or it can over charge.

So here I am again challenging your claims. I'll be very happy to pay whatever amount you want me to, provided you can prove to me that data you claim has been used by me in ONE DAY!

I hope you have the system record to know that I’m a customer of Vodafone since last 11 YEARS. You can see for yourself in this period, how many times such counter claims have been made. If you still insist that what you have charged me is right without giving any further explanation consider this customer as lost.

I await your reply.

Thanks


--
Zakir Chinde
India
Tel: +91 22 32402303
Cell: +91 9820154073