Thanks Guru for raising the issue. I have similar complaint against Airtel.
I have shifted from Bangalore to Gurgoan and given my written request for
cancellation (of my mobile 9845693316) and refund.it's still working on
raoming in Gurgoan after more than 20 days and their executive in Gurgoan
say that you have to go back to Bangalore to cancel the mobile or to even
lodge the complaint.They are very quick to give a new connection but does
not want to close a connection.I also have no resort except to continue to
pay for it as all phone requests are falling on deaf ears.

Regards

I too experienced the worst deplorable services of Airtel. I had a mobile
connection last year from Airtel and without my consent, they have
nullified/deducted the deposit amount paid for roaming services and while asking
for refund due to their poor services, they have forwarded an invoice stating
that I did not pay two months bill for the usage. To this effect, I have written
to Mr Mittal and had correspondence with all levels at Airtel and no one could
do any action in favour to its customer. Infact, the services at the grass root
level is very poor in reality its attrocious. Their DSA/Agents are goondas and
they too pester you if you are not toughf. After several correspondences, they
have send me a lawyer notice for which I replied to the Advocate in writting
with all details/copy of correspondences I had and he kept quite.


Now after 8 months plus, they have send me another notice. Infact I'm planning
to file a case aganist the company for breach of trust and humiliation. There is
no authority in INDIA to control these sort of mobile companies. At all levels,
they are bribed and noone will help the poor customers.


If you ask me my opinion, we need to protest aganist the licencing authorities
with out any proper guidelines, they are given licences if not neglected for
their misdeeds by taking bribes.


I wonder how these celebrities / noted figures from Film industry or sports are
endorsing these mobile companies. Now you can see SRK advt appearing on all most
evey channels. His Advt is very bad and for money sake he has done it. I feel
SRK should'nt have done it. A very bad cheap advt by Airtel.


Thats for timebeing

Dear Sir,
I want to file a case in Mumbai Consumer Court. Do I have to pay any fees?
How much and how?
Anil

Rs 100 if your claim amount is less than 4 lacs and case is being filed in
Distt Consumers Forum
Raj Yadav

Dear Friends,

A leading bank has delayed payment to a exporter by 15
days. Infact the exporter located on 15th day that the
payment was lying in his branch after contacting Head
office, which had records that payment was credited to
their branch on 15 days back.

The branch person responsible for same everyday
replied when contacted that no payment has come from
abroad.

What should be claimed / done to get compensation ?
how much ?

Suggestions invited please.

I agree with you. Airtel is following a monopolistic policy with low morals
and abysmal levels of ethics. These activities must be collectively protested
against. I think we should raise the matter to Telecom Regulatory Authority of
India. There is an urgent need for Telecom Ombudsman in India. There should also
be intervention of Consumer's Rights Protection Groups.

Thanks for all your support.

Regards,

This is perhaps the first time that I'm gonna reply
for the issue. well after reading all the mails I do
understand the problems that you guys are facing. I
can give you a simple solution for this. All you need
to do is instead of claiming the deposit, you can use
the card for that value of the deposit and them ask
them to cancel out with the same. this way you will
not need to go behind them asking for a refund. Also
if you are disconnecting the line, give a written copy
and get it signed and sealed by any authority there
and have a copy of the same with you. this is
abundant proof that you have requested for
disconnection and that they have acknowledged the
same. These companies are smart and we need to be
smarter. Hope this will help you guys in future.

In regards to your mail below, I would like to bring into your knowledge
that no telecom company is legally bound to entertain any request for
discontinue the services prior to full payments against their dues
whatsoever.

Someone understood the issue upside down. The full payment has been made and
the service has been discontinued. Still if they want to serve me then I dont
mind. But I wont pay for that service and especially as far as Airtel is
concerned it's a little too irritating to be served by Airtel even without
paying for it. All of Airtel are irritating ........ They suck irritatingly.
Noone would pay money if Airtel Sucks them. They would rather charge money to be
sucked.

What to say more about it.

Thanks

Regards,

Using the card for the same value seems to eb a good idea but by then I had
shifted to Chennai form Bangalore and if I would have used the same card on
romaning mode it would have costed me more money and given me lessa talk time
for the same value. Secondly, there is no way to track how much you use. So if
you use for more than that value they will bill you again and that too on
roaming mode.

I wonder why should they (Airtel) show all these stupid reasons when refunds are
claimed. Lets be gentlemen and do business. It is a refundable deposit and has
to be gracefully refunded when the accoutn is closed. It can be refunded by a
crossed cheque, sent by registered post with acknowledgement due form attached
to it so that there is enough evidence that the cheque has been received by the
claimant and it haas been credited to the claimant's account.

I can clearly see the farce behind this bureaucratic red tapism. Corporates
are not like government organizations which have 1000s of rules and regulations.
If they got to stay in the market they just got to trim and streamline their
processes and also follow ethical standards with high moral values and also HAVE
SOME SELF RESPECT FOR THEMSELVES. As I said earlier, lets be gentlemen to do
business.

Thanks for writing though.

Warm regards,