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Airtel mistakingly changed my bill plan

This is a discussion on Airtel mistakingly changed my bill plan within the Mobile Billing Problem forums, part of the Mobile category; Hi, This is Swathi, working for deloitte. I was using a corportae postpaid plan AES 249 with Airtel from 2 ...

  1. 06-24-2010, 07:12 PM #1
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    Default Airtel mistakingly changed my bill plan

    Hi,

    This is Swathi, working for deloitte. I was using a corportae postpaid plan AES 249 with Airtel from 2 years. Airtel also provided CUG plan for deloitte users. A couple of months back Deloitte negotiated a new bill plan for CUG users and requested all CUG users to the new plan. But Airtel changed all Deloitte users to the new CUG 199 plan. So I who was using AES was also moved to CUG 199. As a result i ended up with a huge bill because CUG offers very less dicounts to calls made out of CUG group and most of my calls were out of CUG. I raised a complaint several times, but no one bothered to address the issue. My services have been taken off and when i call up 121 they are insisting me to pay the bills. I have informed them that i am ready to pay in a minute provided they recalculate my bill per my old plan. However, they are doing neither.

    Because the change wasn't initiated by me or deloitte i refrained from making payment. I expected them to show some responsibility as this was their mistake, but they are least bothered.
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  2. 08-17-2010, 10:34 AM #2
    Airtel_Presence's Avatar
    Airtel_Presence
    Airtel_Presence is offline Senior Member
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    Dear Customer,

    This is to inform you that your concern has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please do write to us at airtelpresence@airtel.in with your contact details (address and landline or mobile phone number).

    We assure you that we are committed to resolving the issue to your satisfaction.

    Regards,
    Rakesh Kumar
    Airtel Customer Service Team
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  3. 01-04-2011, 11:30 AM #3
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    Default Requirest to change the post paid plan

    myself jaya jadhav my cell mobile number is 9970157994 . this number is in corporte plane , my present bille plan is 225 rent per month . I want to change it to 199 ent per month .
    please change as soon as possible
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  4. 01-04-2011, 03:05 PM #4
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    Airtel_Presence
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    Dear Jaya ,

    This is to inform you that your concern listed 04 Jan 2011 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

    Regards,
    Rakesh Kumar
    Airtel Customer Service Team
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  5. 01-06-2011, 05:19 AM #5
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    Airtel_Presence
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    Dear Customer (9970157994 ),

    I would like to inform you that your concern listed 4 Jan. 2011, has been resolved. Should you have any queries please contact Airtel customer service at 121 or write to 121@airtelindia.com

    Regards,
    Rakesh Ranga
    Airtel Customer Service Team
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