Hello,

Have you talked to the Reliance Customer Care regarding this issue ?

Respected Sir
I m using reliance netconnect usb modem, number-9313164907.Sir, i am
using freedom@night plan-@rs.400 but i got rs. 1512 bill for the month
of march, 09.with 32 hours day usage.I never ever got bill more than
500.My service was disconnected as it crossed the 1200 usage limit.I
talked to their customer care representatives repeatedly but nothing
fall on their deaf ears and they just totally disagreed that it hasn't
been used at day time.
They were not able to provide me details, that on which date and at
which time, the modem was used during day but now on their website i
got the details of the data usage, according to it i used my usb modem
extra on-
8-03-09 at 5:51 am for 4:52 hrs
9-03-09 at 7:44 am for 5:16 hrs
10-03-09 at 7:44 am for 3:23 hrs
11-03-09 at 6:32 am for 4:30 hrs
12-03-09 at 5:17 am for 6:13 hrs
13-03-09 at 5:44 am for 6:08 hrs
19-3-09 extra usage -2 hrs
sir i agree i used it on 19th march for 2 extra hrs bt rest all the details are fake...
my problems are-
1.If they had the details then why they didn't provided me the details, when i was
ready to pay even any extra cost for that.
2.On these days i used my internet at night, there are no details for
that time, where are those details?.what does it show?, the clock of
the company was giving wrong time.
3.Sir any normal and financially not very solid person wouldn't connect
his internet at 5:51 am or 5:44 am, and will leave it for 3-6 hrs, when
he knows his free time expires at 6:00 am.
4.How can i connect internet at 7:44 am only for two days consecutively
and the main thing is i was having my holi holidays at that time so i
used to be in deep sleep at that time, so how can i connect internet
during my sleep.
5. there was a virus in my computer which changes system date to 1 jan
2090 and some random time, so i hope reliance doesn't uses the system
clock to generate the bills.

Sir, I would just like to say these big companies just harass the
customer as he can't do anything so finally i also gave up and paid the
bill because i need it very much and i can't afford to make my rs. 3000
usb modem a scrap.So if you can then sir please look into the matter
and get the justice done.
I will be very grateful to you and Indian Law.
thanking you
Yours Sincerely
Mrs. Bimla Belwal

As customer's complaints are not properly attended by the Company, I use only nearby internet booth.Use 2 hour daily pay Rs.600/- per month.Post paid modems are not trustable.