Hi Sir,

Addressing both UP West and Delhi Nodal officers since I am not sure which is the concerned one. My address is A6 Sector 36 NOIDA (UP)

Just to give some perspective I am using the following Airtel products

1. Two corporate Mobile numbers 9818592298 and 9810223785. 7-8 years
2. One broadband connection 0120-4236421. 7-8 years
3. One landline 0120-4571021. 1 year
4. One blackberry associated with 9818592298. 2+ years
5. One Digital TV -- Applied
On Feb 4, 2010, my annual balckberry plan for Rs 7000 per year was getting over. I got calls from Airtel twice before Feb 4 where I told them clearly to monthly 299 plan. I got the bill in mid Feb with old plan renewed for 6 months and One time Charges for Rs 3999/-. I raised the issue with Airtel multiple times and its 25 days since. The successive complaints raised are as below
SR 31026236, 31146721,F651348545
The response/customer service I have received on these has been shameful to say the least. More than that they seem to suggest that I am a liar. That I had asked for continuing the same plan … that the helpdesk has noted that I said so. My complaints have landed on deaf years. I find it disgusting that this is the way customer is treated. Worst is – I am made to look like a liar. No one is willing to listen that if I wanted to continue older plan why would I complain against the bill after just two weeks. Also, why would Airtel like to push a plan down my throat iof I don’t want it? What kind of customer service is this??
I have tried calling the Nodal Officer number 9818334865 since yesterday but no one picks up. I don’t seem to have many options with me.
If this is not addressed in a decent manner soon – I intend to disconnect all my above associations with Airtel with immediate affect. Before doing that – I will pay the Rs 3999/- as mark of protest.
Regards,
Rahul Kumar
Deputy General Manager
HCL AXON
SAP Services Division
HCL Technologies Ltd
Plot 3A, Sector 126, Noida 201301, U.P. (India)
Tel: NOIDA +91 (120) 4684273
Mob: +91 98185-92298

Dear Customer,

This is to inform you that your concern has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

Regards,
Rakesh Kumar
Airtel Customer Service Team