I am facing a problem from last few days and the customer care is of no help.
My account balance gets deducted whenever I use GPRS. I am not downloading from any download portal. I just use it for browsing or office email.
The latest instance is of today when I made a call and I had Rs 55 in balance after the call. After that I connected the phone with my PC and after I disconnected I had 0 balance. I have the Rs 95 GPRS pack which was renewed on 6th of March. So there is no point of balance deduction for GPRS usage. The limits are still left.
I have called the customer care a few times and they keep on repeating the same thing. They tell me that apart from calls there are no other charges.
My question now is where is my balance going.
Prior to this I have noticed this a couple of times and called the helpline but did not get a resolution. They told me to manually select the network which I did.
I am waiting for a response from the Nodal officer. If I dont get a resolution, I will surely take them to the court.