My new Airtel postpaid mobile connection has been suspended today(02March2010) siting that I've not cleared the bills for my previous Airtel postpaid connection (Account number: 105-102267711).

Though I've taken lot of efforts in requesting the cancellation for the previous connection (after several walk-ins to Airtel outlet and sending mails from my official mail id as it's corporate connection) after paying all the outstanding amount. Finally as recommended by the Airtel outlet guys (Jayanagar 9th Block, Bangalore), I sent mail to 121@airtelindia.com for cancellation. But I've got no response except the acknowledgement mail for the cancellation request mail. So I presumed that the Airtel postpaid connection is disconnected.

After several months, I took new corporate Airtel postpaid connection with the number 9591076543. When I was using it actively, suddenly they asked me to pay the amount which is outstanding for my already closed account. As they've not closed/disconnected the connection, they want me to pay the accumulated charges for the service which I've not used for those many months. I'm deeply disappointed when I heard that. I've given call to Airtel Customer care several times regarding this issue. I've even spoken with couple of Airtel Customer care Floor managers. A Floor Manager M.Gopinath said he understood the problem and promised me that it'll be resolved and all the service will be re-activated within 4 hours. But it never happened. Again I spoke to Mr.Gopinath on the same issue, again he re-assured me it'll be resolved. But it never happened again. On one another instance I talked to another Floor Manager (She) which she also promised it'll be reactivated within 4 hours. But never happened. Finally I thought of escalating the problem to the Nodal Manager Ms/Mrs. Meenaxi. When I gave a call several times, it went unanswered.

With lot of frustration and deep dissatisfaction on Airtel Postpaid service, I'm hereby like to file a consumer complaint. The respective Airtel officers please take the necessary action and get back my corporate connection.

thanks
Sukumar

Please see the mail conversations with the Airtel Customer care Exectutives:



Dear Sir:

Thank you for contacting Airtel.

According to your previous interaction, you have expressed concern regarding the inability to receive Incoming and make Outgoing calls from your Airtel mobile number 9591076543.

We understand that this situation must have inconvenienced you.

We regret to inform you that we have no records of your disconnection request and hence the charges towards your account number 105-102267711 are valid.

Also, we request you to make payment of Rs. 1986/- towards your old account to enjoy uninterrupted service.

Further, we would like to inform you that the outgoing service has been released for the above mentioned number currently.

For further assistance, mail us at 121@airtelindia.com.

We thank you and value your association with Airtel.

Warm Regards,


Venugopal Chandran
Customer Care
Bharti Airtel Limited

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---------Original Message----------
From: sukumar.raghavan@oracle.com
To: 121@airtelindia.com
Cc:
Sent: 26/02/2010 13:04:43
Subject: Re: Acknowledgement Mail.

META charset= ISO-8859-1 BR
Hi
I didn t get any response for this mail.
Kindly re-activate the service after waiving-off the charges or at least do me a favor by confirming me that the connection for mobile#
9591076543 is disconnected unsubscribed.
Can this be done within nxt 24 hrs

thanks
Sukumar

121@airtelindia.com wrote:
Dear Airtel Customer

Thank you for writing to us.Your request has been registered with us
and your unique reference no. is 2402201026906. Request you to quote
your unique reference number for future interactions. We shall get
back to you within 24 hours.

Warm Regards
Airtel Customer Service

Note: Please mention your mobile no. in the subject of the email
whenever you write to us for a quicker response. Do not include any
space or any special characters between the digits.

This is an auto-generated response. Kindly do not reply on this mail.


---------------------Original Message--------------------------
Subject: Mobile# 9591076543 - Reactivate the outgoing calls
Date: 24 02 2010 09:00:52 PM
From: sukumar.raghavan@oracle.com
To: 121@airtelindia.com
Message body:
META charset= ISO-8859-1 BR
Hi
Recently I learned from the Airtel Customer care executive that all
outgoing calls are barred for my new mobile# 9591076543 for the reason
of my unpaid bill for the other Airtel number which I took some times
back.

But the other mobile number connection was asked to disconnect by me
very much earlier and the request for the cancellation for that number
is also sent by email to 121@airtelindia.com much longer time back.
But due to some reason I ve not got the acknowledgement for that
cancellation request which I presumed that it s disconnected honoring
my request. Also please note that I ve paid all the bills for that
number at the time of sending cancellation request mail. But now if
you re asking me to pay some Rs.1950+ amount I can t pay that as it
could be accumulated bills for the service which I ve never used.

Hence I request you to waive-off those unused charges and re-activate
the service (outgoing calls) for my new mobile# 9591076543 as soon as
possible.

thanks
Sukumar

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Dear Customer,

This is to inform you that your concern has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

Regards,
Rakesh Kumar
Airtel Customer Service Team