Hi,

I sent an email to Airtel Customer Care on 31st January 2010 to disconnect my post-paid mobile connection. They replied me on 31st January2010 itself and replied me that till 30th January 2010 my billed amount is Rs. 5530.82.

After that they disconnected my connection on 4th of February, 2010 saying that my total billed amount is Rs.6522.70. I asked Airtel customer service in this regard and they replied me that the additional amount is related to usage, charges and NOT related rentals.

Truly I still wonder that though I switched off my mobile phone from 15th January 2010 then how come it increases by almost Rs.1000 within 4 days!!!!

I even sent email to their customer service again saying that my mobile was switched off since 15th January 2010 then how the usage charges come into picture from 31st January 2010 to 4th February 2010!

They replied that there was a invoice on 15th January 2010 which they have added!!!

Now I wonder how did they write on 31st of January 2010 that till 30th January 2010 my billed amount was Rs. 5530.82.

Currently I am abroad so, please let me know how can I get the help to sort out this issue!

My emails interactions with them is as follows:

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Dear Arijit Sarkar:

Thank you for contacting Airtel.

According to your previous interaction, you have expressed concern regarding billing charges for your Airtel mobile number 9007015577.

We understand your concern and we will work towards resolving the same.

We would like to inform that there is usages reflecting in the invoice number 172216889 on the mentioned dated 15/01/10.Hence the same usages has been charges. We regret to inform that we are unable to provide any adjustment as per our process.

For further assistance, mail us at 121@airtelindia.com

We thank you and value your association with Airtel.

Warm Regards

Gowthami G
Customer Care
Bharti Airtel Limited


---------Original Message----------
From: sarkar_arijit@yahoo.com
To: 121@airtelindia.com
Cc: prasenjitsarkaradv@gmail.com;prasenj...@just ice.com
Sent: 18/02/2010 19:30:23
Subject: Re: 9007015577 [|BAL|9007015577|14022010214|]

Hi

This does not explain my first question that though I switched off my mobile phone from 15th January then how come by mobile bill jumps from Rs. 5530.82 (which was on 30th January as per your email) to Rs.6522.70 (on 4th February)

Can you please explain this

Thanks
Arijit


--- On Sun 14 2 10 121@airtelindia.com 121@airtelindia.com wrote:



From: 121@airtelindia.com 121@airtelindia.com
Subject: Re: 9007015577 [ BAL 9007015577 14022010214 ]
To: sarkar_arijit@yahoo.com
Date: Sunday 14 February 2010 10:03 AM





Dear Arijit Sarkar:

Thank you for contacting Airtel.

You have expressed concern over delay in disconnection of your Airtel mobile number 9007015577.

We would like to inform you that we require considerable time to process your request over disconnection of your Airtel mobile number. Hence the mobile number has been disconnected on 04 02 2010.

Further we with regard to concern over billed amount we would like to inform you that the unbilled amount is based on your daily usage; all adjustments will be processed on completion of the billing period. It includes only the usage and does not include the rentals or discounts. The same gets updated within a time span of 24 hours. Hence the billed amount of Rs. 6522.70 - reflecting in your account as there is usage in your bill dated from 02 01 2010 to 01 02 2010 for the bill dated 03 02 10.

Also with regard to concern over International Roaming deposit amount adjustment has been already been registered and your service request number is 30933185.

We would revert to you on or before 22 02 10.

For further assistance mail us at 121@airtelindia.com.

We thank you and value your association with Airtel.

Warm Regards


Abdul Abeeth
Customer Care
Bharti Airtel Limited



---------Original Message----------
From: sarkar_arijit@yahoo.com
To: 121@airtelindia.com
Cc: 121@airtelindia.com;prasenjit_sarkar...radv@gmail.com
Sent: 14 02 2010 00:49:34
Subject: Fw: Re: 9007015577 [ BAL 9007015577 130220107402 ]

Hi

I would like to bring this to your kind attention that I Arijit Sarkar was a consumer of Airtel Mobile post-paid service.

At this moment I am abroad so I requested via email to disconnect my mobile post-paid service on 31st January 2010 mentioning at earliest (please see this mail chain). I don t know why but your company kept the connection active (as per your email) till 4th of February!

Interestingly on 31st January your customer representative replied me that till 30th January my billed amount was Rs 5530.82 ( Please be informed that there is no bill amount in your account and the unbilled amount is Rs.5530.82 till 30 01 2010 ). My mobile phone was switched off from much before 31st January and even then your customer service sent a bill to my home claiming that billed amount is Rs. 6522.70!!

Now my questions are as follows:


1. Though I switched off my mobile much before 31st January then how did it become Rs. 5530.82 to Rs.6522.70
2. I requested to adjust my security deposit amount Rs.6000 which I paid to subscribe international roaming. Being not in India and a genuine customer of Airtel (please check my billing history which will show that I never delayed any payment) I think I can expect this minimum courtesy! But still your customer service agent is asking us to pay the full amount. May I know the reason please


This is for your kind information and necessary action.

Thanks
Arijit






--- On Sat 13 2 10 121@airtelindia.com 121@airtelindia.com wrote:



From: 121@airtelindia.com 121@airtelindia.com
Subject: Re: 9007015577 [ BAL 9007015577 130220107402 ]
To: sarkar_arijit@yahoo.com
Date: Saturday 13 February 2010 10:01 AM


Dear Arijit Sarkar:

According to your previous interaction dated 06.02.2010 you have requested adjustment of Security Deposit and bill payment for your mobile number 9007015577.

As per the Service Request number 30712746 we wish to inform you that the above mentioned mobile number has already been disconnected with effect from 04 02 2010.

There is an outstanding of Rs.6000.70 - in your account and unbilled amount of Rs.15 - as on 12.02.2010 which does not include the current usage roaming rental and discounts if any in your account. We request you to make the payment at the nearest Airtel Relationship centre to initiate further action.

We would also like to inform you that the forthcoming bill will reflect the payment and outstanding if any in your account.

Regarding the deposit refund (Rs. 6000) we would like to confirm you that the same will be adjusted towards the bill amount and the balance amount (if any) will be sent to your billing address after 45 days from the date of permanent disconnection.

We have received your payment for Rs.522 - on 12 02 2010 through Easy Recharge for the bill dated 03.02.2010.

For further assistance mail us at 121@airtelindia.com.

We thank you and value your association with Airtel.

Warm Regards



Sharmili Mukherjee
Customer Care
Bharti Airtel Limited



---------Original Message----------
From: sarkar_arijit@yahoo.com
To: 121@airtelindia.com
Cc: prasenjitsarkaradv@gmail.com
Sent: 13 02 2010 06:49:48
Subject: Re: 9007015577 [ BAL 9007015577 60220107202 ]

Hi

Since you have talked about rental adjustment and I have Rs.6000 submitted already for having subscribed International roaming we have already paid the remaining amount.

This is for your information only.

Thanks
Arijit


--- On Sat 6 2 10 121@airtelindia.com 121@airtelindia.com wrote:



From: 121@airtelindia.com 121@airtelindia.com
Subject: Re: 9007015577 [ BAL 9007015577 60220107202 ]
To: sarkar_arijit@yahoo.com
Date: Saturday 6 February 2010 8:01 AM


Dear Sir:

According to the previous interaction you have requested to disconnect your mobile number 9007015577.

As per the Service Request number 30712746 we wish to inform you that the above mentioned mobile number has been disconnected with effect from 04 02 2010.

We wish to inform you that the bill amount unpaid reflecting in your account is Rs. 6522.70 for the bill dated 03 02 2010 and the due date for the same is on 21 02 2010.

Also you will be receiving a bill for usage till the date of disconnection and the necessary rental adjustment will be provided.

For further assistance mail us at 121@airtelindia.com.

We thank you and value your association with Airtel.

Warm Regards



Vijayalakshmi S
Customer Care
Bharti Airtel Limited



---------Original Message----------
From: sarkar_arijit@yahoo.com
To: 121@airtelindia.com
Cc:
Sent: 06 02 2010 04:51:31
Subject: Re: 9007015577 [ BAL 9007015577 310120107306 ]

Hi

I am sorry for replying late. Please disconnect this connection as soon as possible. I dont want to convert this as pre-paid sim.

Thanks
Arijit


--- On Sun 31 1 10 121@airtelindia.com 121@airtelindia.com wrote:



From: 121@airtelindia.com 121@airtelindia.com
Subject: Re: 9007015577 [ BAL 9007015577 310120107306 ]
To: sarkar_arijit@yahoo.com
Date: Sunday 31 January 2010 11:21 AM



Dear Arijit Sarka:

Thank you for contacting Airtel.

As per the telephonic conversation had with you you have requested to disconnect your mobile number 9007015577.

We are truly disappointed to learn that you have decided to surrender your Airtel number. We would be happy to do the best to have you as a continued member of the Airtel family.

We would like to confirm that your request has been registered and Service Request number for the same is 30712746.

We would revert to you on or before 09 02 2010.

Please be informed that there is no bill amount in your account and the unbilled amount is Rs.5530.82 till 30 01 2010.

Kindly be informed that you will be receiving a bill for usage till the date of disconnection.

Regarding the deposit refund (Rs. 6000) we would like to confirm that the same will be adjusted towards the final bill amount and the balance amount (if any) will be sent to your billing address after 45 days from the date of permanent disconnection.

The number could be converted as Prepaid for which a talk time value of Rs.50 - is free as special offer at free of cost for the postpaid to prepaid SIM card. We kindly request you to walk in to the nearest Airtel showroom and follow the simple procedure to get the same activated.

We would like to inform you that it can be temporarily disconnected by activating it under Safe custody for a maximum period of three months.
Further we would like to inform you the following:

There is no monthly rental during this period.

Incoming and outgoing calls will be disabled.

The line will be disconnected permanently after the safe custody period of 3 months.

We request you to revert on or before 3 months to activate the number. Kindly confirm if you wish to do the same.

For further assistance mail us to 121@airtelindia.com.

We thank you and value your association with Airtel.

Warm regards




---------Original Message----------
From: sarkar_arijit@yahoo.com
To: 121@airtelindia.com
Cc: prasenjitsarkaradv@gmail.com
Sent: 31 01 2010 06:44:50
Subject: 9007015577

Hi

This is to inform you that I would like to disconnect my Airtel Mobile number.

The details of this connection is as follows:

Name: Arijit Sarkar

Billing Address:

1A Soham Apartment
Debigarh-2 Madhyamgram
Kolkata - 700129.
West Bengal

Please take necessary action at earliest in this regard and let me know.

Thanks
Arijit Sarkar

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