Hi,

I am in conversation with my client (based in USA) over the telephone. Client Company has toll free number and for last 2 years I am making calls on that number using my Vodafone post paid connection and never charged for it. But a month back i converted my post paid in to prepaid connection and after that vodafone started charging on the same toll free number. I contacted vodafone customer care and they said this is toll free number in postpaid but not in prepaid. This was not digestible to me. I wrote complaint on vodafone customer care email id but the answer was vague and same as was said by the executive. I have replied the email for more precise answer but they are not responding me although i am getting acknowledgement email.

Vodafone is not giving any answer for the following question.
1. How a number is toll free in postpaid but not in prepaid?
2. If for them this is not a toll free number then why they deducted local call rate on ISD number (Number belongs to USA), Why they didn't applied standard ISD rate?
3. Why this number is toll free from reliance or airtel and other prepaid network but not in vodafone?

I am feeling cheated and want to give them a lesson. Please help.

Thanks
Rakesh Ranjan

Hello,

If you are not satisfied with the customer care response then you can forward your complaint to your circle nodal officer, to know the address kindly post your full contact details.

Originally Posted by RakeshRanjan

Hi,

I am in conversation with my client (based in USA) over the telephone. Client Company has toll free number and for last 2 years I am making calls on that number using my Vodafone post paid connection and never charged for it. But a month back i converted my post paid in to prepaid connection and after that vodafone started charging on the same toll free number. I contacted vodafone customer care and they said this is toll free number in postpaid but not in prepaid. This was not digestible to me. I wrote complaint on vodafone customer care email id but the answer was vague and same as was said by the executive. I have replied the email for more precise answer but they are not responding me although i am getting acknowledgement email.

Vodafone is not giving any answer for the following question.
1. How a number is toll free in postpaid but not in prepaid?
2. If for them this is not a toll free number then why they deducted local call rate on ISD number (Number belongs to USA), Why they didn't applied standard ISD rate?
3. Why this number is toll free from reliance or airtel and other prepaid network but not in vodafone?

I am feeling cheated and want to give them a lesson. Please help.

Thanks
Rakesh Ranjan

Hi Rakesh,

We see that you have faced an inconvenience with one of our services / products. We would like to get in touch with you on this. Please share your details at http://tiny.cc/vWAoh and we’d be happy to help.

Regards,
Vodafone Customer Care.

Here is the details..

RAKESH RANJAN
C-1561A, ANSAL PALAM VIHAR
GURGAON, HARYANA
PIN - 122017
MOBILE: 9899113437

I got call from vodafone executive "KAPIL" that they are working on this issue and configuring some kind of settings in prepaid network what they already have in postpaid environment. They have also returned the charged amount back. KAPIL said to me that he will keep me updating on the progress but i have not got any call thereafter. Could you please provide an update on the progress?

Hi,

I am a Vodafone prepaid user for the last 3 months. Recently I made a ISD call to US(Citibank Toll Free 0012106770065). But the vodafone guys have charged me as per standard ISD rates of 6.40 per minute. Please advise me as to what should be done next?

Thanks
Bidya Sagar Chakraborty
Hyderabad

Originally Posted by sagar_fx

Hi,

I am a Vodafone prepaid user for the last 3 months. Recently I made a ISD call to US(Citibank Toll Free 0012106770065). But the vodafone guys have charged me as per standard ISD rates of 6.40 per minute. Please advise me as to what should be done next?

Thanks
Bidya Sagar Chakraborty
Hyderabad

Hi Sagar,

We see that you have faced an inconvenience with one of our services / products. We would like to get in touch with you on this. Please share your details at http://tinyurl.com/ygk3gdo and we’d be happy to help.

Regards,
Vodafone Customer Care.

Hi,

I have nothing more to share than what has already been written here in this forum. Still I have metioned the same details in the URL provided. But I want an early and permamnet resolution from your end. Seems Vodafone is carrying different policies in different states.

I would like to thank vodafone and this forum as they finally heard my concern. Today I was updated by vodafone executive "KAPIL" that they have configured prepaid environment for that tollfree number and all number of that series. I tried on that number and i was not charged. Thanks to all who worked on my concern.

I made the complaint once again on the url given by you. Havent received any update from your side. Please look into this at earliest.

Originally Posted by RakeshRanjan

Hi,

I am in conversation with my client (based in USA) over the telephone. Client Company has toll free number and for last 2 years I am making calls on that number using my Vodafone post paid connection and never charged for it. But a month back i converted my post paid in to prepaid connection and after that vodafone started charging on the same toll free number. I contacted vodafone customer care and they said this is toll free number in postpaid but not in prepaid. This was not digestible to me. I wrote complaint on vodafone customer care email id but the answer was vague and same as was said by the executive. I have replied the email for more precise answer but they are not responding me although i am getting acknowledgement email.

Vodafone is not giving any answer for the following question.
1. How a number is toll free in postpaid but not in prepaid?
2. If for them this is not a toll free number then why they deducted local call rate on ISD number (Number belongs to USA), Why they didn't applied standard ISD rate?
3. Why this number is toll free from reliance or airtel and other prepaid network but not in vodafone?

I am feeling cheated and want to give them a lesson. Please help.

Thanks
Rakesh Ranjan

Dear Mr. Rakesh Ranjan,

Thank you for bringing this concern to our notice. We hope that our customer care team has now been able to address your concerns and hope that you are not facing problems with calling a toll free number now. Your feedback and inputs are very important for us. Please do let us know if we can assist you in any other query or request. Please write to us at vodafonecare.del@vodafone.com.

Regards,
Vodafone Customer Care, Delhi.

100 RS che recharge kele for internet, connect net, after phone bill cuting

Hi Gite,

We see that you have faced an inconvenience with one of our services / products. We would like to get in touch with you on this. Please share your details at http://bit.ly/dKgFm1 and we'd be happy to help.

Regards,
Vodafone Customer Care.

Dear sir,
I just want to knw that why are you people charged for Vas service which i never used.Automatically company activates hello tune nd charged for this.without using Gprs company charging day by day for it.I was unable to contact to curtomer care bcz my customer care had been blocked.I only want to say that vodafone is cheating to customers.my mobile no.9050685249

Hi Tauseef,

Thanks for writing in. Please be informed that the balance has been deducted as per usage, and the charges are valid. Kindly email us at vodafonecare.har@vodafone.com for further assistance or you can also register complaints on our toll free number 198.

Regards,
Vodafone Customer Care, Haryana