Hello,

As you mentioned that you have registered your complaint with the customer care and even you talked to your area Nodal Officer and they are failed to solve the issue so I suggest you to send a written notice to the below mentioned address of your area nodal officer via registered post (Verbal communication are not sufficient), mention your complaint in detailed manned and ask them for the reason for over limit of your bill and call details which can prove that the bill is genuine.

Email: nodalofficer.jk@airtel.in
Bharti Airtel Limited,
Ansari Complex, Sonwar,
Srinagar, Jammu & Kashmir 190 001

If still have a question then feel free to contact us again.

Dear Customer,


This is to inform you that your concern has been noted and our team is working on a resolution. At the outset, we apologies for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.


Regards,
Vinay chugh
Airtel Customer Service Team

AIRTEL INDIA, J&K CIRCLE

Dear Sir


On 12/04/2010 I approached Airtel Relationship Centre at Old Bus Stand, Anantnag, J&K to convert my Airtel Postpaid Connection(9906664848) to Prepaid. The person sitting behind the counter asked for proof of identification and I duly provided him a xerox copy of my official I-Card.
However he refused to entertain the same without giving any concrete reason. I insisted that he should accept my I-Card as proof as the Postpaid Connection had been issued to me on the basis of I-Card ! However he got furious and said that it was not acceptable to him and that was it! I told him that instead of losing cool he ought to educate me about the reasons for the non-acceptance of a valid I-Card as proof and that I would escalate the matter to higher authorities but he boldly told me to do whatever I can. I called Airtel Cutomer Care and lodged a complaint. I was assured about action by 16th and was given complaint no. 31815458. However no action has been initiated so far for whatever reasons.I contacted the Customer Care several times but every time I am given a new compl aint no. ans assured of action but of no avail.
This reflects badly on the Customer Care that Airtel boasts of.

Regards

Tariq Ali
Srinagar, J&K

this is in connection with the denial of issuing post paid connection to me, even though i have valid id proof and require document.. when inquired with airtel customer executive staff at leh airtel office about why postpaid connection being stop, they nonchalantly replied that postpaid connection is being stoped due to non payment by some defaulter. i personally fell that this is being arbitrary and baseless contention by which airtel is suspecting everyone indirectly. however i strongly condemned this act of injustice and arbitrariness whereas airtel forced customer to use prepaid connection so that they can generate hidden revenue unlike the benefit provide by the postpaid connection. there are many precautionary measure where postpaid connection can be provide. e.g security deposit and maximum credit to customer according to previous billing record etc.

i hope this matter will be resolved soon

tashi gyalson
9419964888

sir
need statement for my airtel cel number 9622959229

i want to bring in your notice the dilapidated condition of airtel gprs.uptil month of feb 2010 it provided a very good service but dont know wat happened after that.We click the internet button,only click our 30paise are deducted and seldom the site opens.i would simply say net service is pathetic,leave aside what airtel pewople promise.i request you to look into the matter.

Dear Customer,

This is to inform you that your concern has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please do write to us at airtelpresence@airtel.in with your contact details (address and landline or mobile phone number).

We assure you that we are committed to resolving the issue to your satisfaction.

Regards,
Rakesh Kumar
Airtel Customer Service Team

Dear Tashi ,

This is to inform you that your concern has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

Regards,
Rakesh Kumar
Airtel Customer Service Team

Dear Tariq ,

This is to inform you that your concern has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

Regards,
Rakesh Kumar
Airtel Customer Service Team

Dear Customer,

I would like to inform you that your concern listed on 01st May 2010, has been resolved.

Should you have any queries please contact Airtel customer service at 121 or write to 121@airtelindia.com

Regards,
Meenakshi
Airtel Customer Service Team

Dear Sir,

My airtel no 9596015131
Airtel has been deducting balance from my account on a regular basis now. Every time i call Customer care, they ask me for the same questions and give me no help. Every single time i am told that i have been using Airtel Live (internet) services when i have not been using it. I have several reference numbers sent to me (few of which i will put down below). Every single time i request them to deactivate these services permanently and i am told that it will be done in 2 hours time, but after every couple of days time they deduct balance for the same reason. And when i call Customer care again, they act rude and insult us as if we have no idea on how to use a mobile. Request you to help me regarding this since this is becoming a very irritating and frustrating issue. I have been using this sim (number) for more than 7 years now and never had i faced any such problems, i am surprised by the lack of efficiency and such behaviour from Airtel. Your Customer Care .and when we call customer care they don't pick up the phone and some times they tell us tadaka live is activated on our mobile even though we don't have the setting of airtel live they cut all the time balance at on 17 sep 2010 they deducted 20rs for the same issue. my complaint will be not solve it will go to the court.........

Dear Customer,

This is to inform you that your concern has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

Regards,
Rakesh Kumar
Airtel Customer Service Team

Dear Tashi ,

This is to inform you that your concern has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However as your contact number is non contactable, we have sent a sms for the same. Please do write to us at airtelpresence@airtel.in with your contact details (address and landline or mobile phone number).

We assure you that we are committed to resolving the issue to your satisfaction.


Regards,
Meenakshi
Airtel Customer Service Team

Dear concern,


I got the transfer from Mumbai to Jaipur that’s y I convert postpaid connection to prepaid.
I already submitted the document in airtel relationship center when my postpaid connection convert to prepaid….


Name of connect --------------- Bhavesh kakkad
Mobile no 9892712314
Date of submission --------------- 06/08/2010
Alternative contact number--------- 09982123999
Documents Details --------------- PAN CARD/ Electric Bill/Photo
Location of docs submission------- Borivali (W)
Date of visit --------------- 06/08/2010
Time of Visit --------------- Approx 5pm


First I called Airtel Customer Care, where they were not able t0 give me any
reply as they didn't had any information about activation your prepaid card.
Then I was informed that my no is not active through mail to 121@airtelindia.com more then 20 times. finally they revert me that my
number has been deleted from their system due to some document problem. And
now they are asking me to apply for a new connection and that too with some
other number.

This has been ridiculous. This is too stressing for me. Its not easy for me
to switch over to a new number. I am using this number since last three years
and this is very important for me to have this number.

The company all of sudden can't behave so irresponsible.

Please help me out....i want this number back any how

Warm Regards,
Bhavesh kakkad
+919982123999
Think Green.
Every 3000 sheets of paper cost us a tree. Together we can help preserve the environment.