sir/mam

Myself pankaj sharma, a post-paid connection holder of your so called GIANT VODAFONE GROUP.
my vodafone no- 9646005561
Relationship number 4.9073.00.00.100039

i am a corporate plan holder of vodafone post-paid. Bieng an employee of IDBI bank i understand how a corporate company works, but your monthly bill dated 6/12/2009 of Rs 999.10. have shocked me.
I was a regular payee of my outstandings. bieng a loyal to vodafone has resulted in fraud with me.

sir from the last 15-20 days i am not able to contact customer care from my vodafone post-paid. the call is bieng transferred to vodafone verification department, that too of pre-paid.
whenever i complained, the cce at 111/9888098880 told me that there is a problem in system and will be corrected by 24 hrs. but, sir i am astonished to see that 24 hrs commited to me never came.
ok, and i compromised with this fact,

sir i wanted to contact customer care for activation of vodafone mobile connect 299 (stated to be unlimited).
on 03/12/2009 i called from my airtel no. @ 9888098880. i wasted money and time and got my request placed at your customer care for vodafone mobile connect activation.
i got a confirmatory sms from your vodafone:-

"hello, your request for vodafone mobile connect has been recieved. the pack will be activated within 24 hours" <time 6:41 pm 03/12/2009>

on 04/12/2009 i again called customer care to enquire about the status. the guy told me to switch off and on the mobile.

ok i did that.. and was happy to use the internet....

but this happiness didn't last 4 longer because i got to see the outstanding of 999.10 for december month...

sir, even a leyman can see the bill and can identify the fraud...

vodafone has charged me the rent for 2 days of vodafone mobile connect 299, which comes to Rs.19.93

Vodafone Mobile Connect (04.12.09 to 05.12.09) 19.93
Sub total 19.93

its fine...


but sir, if u are charging 2 days rent then the internet should free for 2 days isn't it ????

for 2 days of browsing of net you have charged
Rs 628/- (one day free and one day charged on 04/12/2009)

it was fine if i had used net on 03/12/2009 and u have charged for that .

i have enclosed my bill dated 06/12/2009.

sir, kindly reverse the browsing charges...... and show me the updated bill as soon as possible........

requesting you for a earlier redressal.........

pankaj sharma
9646005561
cutesaahilsharma@gmail.com

Dear concern

i kapil sahajpal using vodafone connection from last 2.5 years . My mobile number is 9888467900 in which i am having the coporate plan Talk401.In the month of july i have opted for VMC service of vodafone for which they charge 299 per month.After 1 month i got deactivate the same via a SMS as told by Vodafone care executive situated at Civil Lines jalandhar.But they are charging the same till date on monthly basis.few days back i personally visited them asked them to deactivate the service.Mr. Vikrant logged a call on the day & assured me to get the refund of the cherges which i was not suppose to pay.Day before yesterday i got the E-bill for this month in they again have charged for the service.My credit limit for the month has been crossed because of the fake billing.I have visited them thrice till yesterday but i couldn't get a positive response for the same even from their store manager Ms. Anisha.As i am working with a company where i have a team of 20 peoples i am unable to perform my duties as Vodafone has already barred my calls.Even i can not change my mobile number.Kindly intervene & provide me an appropriate solution.As

regards
Kapil Sahajpal

Originally Posted by cutesahilsharma

sir/mam

Myself pankaj sharma, a post-paid connection holder of your so called GIANT VODAFONE GROUP.
my vodafone no- 9646005561
Relationship number 4.9073.00.00.100039

i am a corporate plan holder of vodafone post-paid. Bieng an employee of IDBI bank i understand how a corporate company works, but your monthly bill dated 6/12/2009 of Rs 999.10. have shocked me.
I was a regular payee of my outstandings. bieng a loyal to vodafone has resulted in fraud with me.

sir from the last 15-20 days i am not able to contact customer care from my vodafone post-paid. the call is bieng transferred to vodafone verification department, that too of pre-paid.
whenever i complained, the cce at 111/9888098880 told me that there is a problem in system and will be corrected by 24 hrs. but, sir i am astonished to see that 24 hrs commited to me never came.
ok, and i compromised with this fact,

sir i wanted to contact customer care for activation of vodafone mobile connect 299 (stated to be unlimited).
on 03/12/2009 i called from my airtel no. @ 9888098880. i wasted money and time and got my request placed at your customer care for vodafone mobile connect activation.
i got a confirmatory sms from your vodafone:-

"hello, your request for vodafone mobile connect has been recieved. the pack will be activated within 24 hours" <time 6:41 pm 03/12/2009>

on 04/12/2009 i again called customer care to enquire about the status. the guy told me to switch off and on the mobile.

ok i did that.. and was happy to use the internet....

but this happiness didn't last 4 longer because i got to see the outstanding of 999.10 for december month...

sir, even a leyman can see the bill and can identify the fraud...

vodafone has charged me the rent for 2 days of vodafone mobile connect 299, which comes to Rs.19.93

Vodafone Mobile Connect (04.12.09 to 05.12.09) 19.93
Sub total 19.93

its fine...


but sir, if u are charging 2 days rent then the internet should free for 2 days isn't it ????

for 2 days of browsing of net you have charged
Rs 628/- (one day free and one day charged on 04/12/2009)

it was fine if i had used net on 03/12/2009 and u have charged for that .

i have enclosed my bill dated 06/12/2009.

sir, kindly reverse the browsing charges...... and show me the updated bill as soon as possible........

requesting you for a earlier redressal.........

pankaj sharma
9646005561
cutesaahilsharma@gmail.com

Hi Pankaj,

We believe that you have been contacted by our Customer care team and hope that your concern regarding Vodafone mobile connect charges has been addressed. Do e-mail us at vodafonecare.pun@vodafone.com for any further queries. We’d be happy to help.

Regards,
Vodafone Customer Care.

Originally Posted by Kapil Sahajpal

Dear concern

i kapil sahajpal using vodafone connection from last 2.5 years . My mobile number is 9888467900 in which i am having the coporate plan Talk401.In the month of july i have opted for VMC service of vodafone for which they charge 299 per month.After 1 month i got deactivate the same via a SMS as told by Vodafone care executive situated at Civil Lines jalandhar.But they are charging the same till date on monthly basis.few days back i personally visited them asked them to deactivate the service.Mr. Vikrant logged a call on the day & assured me to get the refund of the cherges which i was not suppose to pay.Day before yesterday i got the E-bill for this month in they again have charged for the service.My credit limit for the month has been crossed because of the fake billing.I have visited them thrice till yesterday but i couldn't get a positive response for the same even from their store manager Ms. Anisha.As i am working with a company where i have a team of 20 peoples i am unable to perform my duties as Vodafone has already barred my calls.Even i can not change my mobile number.Kindly intervene & provide me an appropriate solution.As

regards
Kapil Sahajpal

Hi Kapil,

We believe that you have been contacted by our Customer care team and hope that your concern regarding Vodafone mobile connect service has been addressed. Do e-mail us at vodafonecare.pun@vodafone.com for any further queries. We’d be happy to help.

Regards,
Vodafone Customer Care.

On Saturday 26th December I, Rohit Grover, bought a new sim no. from SHINE COMMUNICATION SECTOR 14 Gurgaon from the guy named PANKAJ. I submitted him copy of my PASSPORT & a photograph and paid Rs 200 for the new sim. During this week I got calls on frequent basis from Vodafone that my documents have not been submitted and whenever I got back in touch with this guy he told me that no need to worry it’s just that they (Vodafone store guy) took documents on Monday. Do not worry my no won’t be barred. Finally on Saturday 2nd January outgoing from my no got barred. I called this guy Pankaj and he told me every time he has sent he documents, though he did not show me the receipt that he has sent the documents. All i could do was believe or not believe his word of mouth. Later on I called customer care which had no idea of how to deal with this issue. Every guy i talked on customer care except on told me he/ she would transfer the call to senior executive that was cut later on without any response. Only Anamika was better though she admitted that she did not have much information on this and she would transfer the call to senior and she came back and told me senior was busy and asked me to call after sometime. Else there was one guy who was very rude. They told me to go to Vodafone store and write a complaint there.
I went to VODAFONE CENTRE nearby NEHRU PLACE where I had another harrowing experience. I had to wait there for 50 mins. I saw two old guys above 60 waiting for an hour and crowd was getting larger and losing patience. For just a 5 min thing I had to wait for 50 mins and am sure I am not the only one. Now what they told me that they cannot help me and I have to send a mail to Vodafone care something something.
In a nutshell my problems are:
1. Why is my no barred? If document has not been submitted by dealer whose fault is it?
2. Vodafone dealers do not know how to behave with a customer. Who tackles to this issue? This guy pankaj told me Ja kuchh karle main nahi bhej raha tere documents, nahi kar raha tera sim chalo, ab FIR ke baad hi karonga ja karle kuchh bhi.
3. These dealers they never give customers any proof that sims have been bought from this place. When you would call him up he would say I did not buy. How do I prove it? It happens at every dealer. (CUSOMTER CARE GUY told me that the proof can be arranged form Vodafone as there is some stamped paper that he submits when he issues a new no to Vodafone). I hope you will get the information from there. Am sure there is soem guy from Vodafone store helping him in these issues. ( as he started my no on sat 26th only in 15 mins when I submitted his documents)
4. Is this the responsibility of a customer to travel places, dealer, customer care then stores and then back to this? What is Vodafone providing his customers – a harrowing tour package or a sim with loads of worries?
5. What is this customer care and service all about? People out there do not have proper information, senior executives do not talk and some guys they keep you waiting n then hang up?
6. WHO HAS MY DOCUMENTS NOW? Is Vodafone back to what is in trouble for? Misusing it’s customers documents? Who takes the responsibility of that?
7. Regarding you saying go to a Vodafone store and buy the sim, everyone knows that they are also not very honest guys. They have been involved in past in such misplacement of documents thing. One store sells sim for 300 while standard price is 100. How can one trust any authorised Vodafone store when
a. They make you wait for hours
b. When they are involved in such scams
c. When they sell sims at higher prices.
8. Is the customer god for you. Honestly after going through all this I personally think that customer is nothing for you.
9. One more thing I had such problems 3-4 years even with my mother’s no . We submitted documents almost every fifth day to Vodafone store kamla park Gurgaon and every next day we got the call our documents have not been submitted.
10. Can a big giant likes yours not handle its dealers well? Is your distribution system seriously at risk? Are your customers in danger of losing their submitted documents to any rogue? Is Vodafone going to ever wake up?
SO TRUSTING VODAFONE< VODAFONE CUSTOMER CARE & specially VODAFONE STORES & MINI STORES is no where in the picture.

Make Payment-Vodafone Not Working for HDFC Net Banking. Invalid Merchant ID is coming whenever trying for payment.

i want my vodafone bii details on my gmail account pls send me that bill details.
My Cell No is.9619178219 & 9833564894

Originally Posted by Unregistered

Make Payment-Vodafone Not Working for HDFC Net Banking. Invalid Merchant ID is coming whenever trying for payment.

Dear Customer,

At the outset we regret the inconvenience caused to you. We would like to inform you that currently we are upgrading our systems and database for telecom merchants and hence the DirectPay option is temporarily unavailable. The same is expected to be functional in the next 1-2 weeks. Incase you hold an HDFC Bank Debit Card, you may use that to complete the transaction.

We request you to kindly bear with us in the interim and apologize for the inconvenience. Looking forward to your continued patronage and support.

Regards, Customer Assistance, HDFC Bank