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Airtel Postpaid excess billing

This is a discussion on Airtel Postpaid excess billing within the Mobile Billing Problem forums, part of the Mobile category; I am MANIKANDAN residing in chennai have been using Airtel Postpaid connection for two months and have found thier service ...

  1. 11-26-2009, 04:06 PM #1
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    Default Airtel Postpaid excess billing

    I am MANIKANDAN residing in chennai have been using Airtel Postpaid connection for two months and have found thier service dissatisfying. On choosing Airtel i selected one of the plan offered by them,the plan was Power talk 199 and the topup was Rs.60 for activating airtel to airtel 10paise and Rs.60 for activating 22000 sms free per month but as per thier promises given to me during new connection was not activated, beliving on that these plans are activated i used my mobile accordingly. There was no confirmation made to check whether these plans were activated. I was really shocked to see my bill carrying Rs.625.13 which should actually be Rs.337 insteadof activating these schemes they charged me Rupee 1 for each sms and 0.30paise for airtel to airtel.i contacted customer care and i made a complaint regarding this and i clearly stated them that i can't make bill payments unless the bill is rectified and resent to me. my request was initially accepted that the mistake was from thier side but later denied from then and till date. i recieved for the following months as Rs.1138.30- second month, Rs.317.88-third month without the scheme activationand i recieved many phone calls asking me to make bill payments but i was neglected everytime when i forwarded my request later on i started recieved rude phone calls for making bill payments or else you will be bharthi Airtel file case against me.
    today i recieved a notice from an advocate who is representing bharthi airtel. i feel i am being cheated by bharthi airtel. i really cant afford to pay the bill amount or run to the court. who is going to give justice foe me, should i pay the penalty for bharthi airtel mistake and carelessnes
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  2. 12-22-2009, 09:30 AM #2
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    Airtel_Presence
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    Dear Customer,


    This is to inform you that your concern has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. We are restricted by the absence of your contact details. Please write to us at airtelpresence@airtel.in with your contact details (address and landline or mobile phone number).

    We assure you that we are committed to resolve the issue to your satisfaction.


    Regards,
    Rakesh kumar
    Airtel Customer Service Team
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  3. 09-30-2011, 12:35 PM #3
    sradeep_d
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    I would like to ask Airtel, do the resolve the issues really or they just post it here that they will be resolving? But no mention of what the solution is... I doubt the intention of solving Customer issues by Airtel. Too bad, the way they respond, solve queries/issues/concerns.
    I could say, Airtel is no more customer oriented but bucks oriented.
    Guys, see for Your self, from the beginning the most congested network is Airtel, they have got a target to increase the customer base by 2 fold in 2 years from the time they reached 100 million mark. But no disclosure of if they are going to doulbe the infrastructe too to cater the needs of the already the most congested Network.
    Give other players too a chance rather than just hanging onto this network which has become a big headache to even its long term customers.
    Hope U may find a better service from other service providers.

    Regards,
    Pradeep Dandu.
    Last edited by sradeep_d; 09-30-2011 at 12:37 PM. Reason: Spelling Mistakes
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  4. 10-01-2011, 09:42 PM #4
    bharatmalik50
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    Default Airtell Collection Executive Cheats

    I have 5 airtel postpaid connections and am facing problem. Airtel Saharanpur head office name Pearl Communication (Relationship Center) send people for collecting bills for my all 5 numbers and i found them doing fruad in bills for examble they give me reciept of rupees 1500 as per the bills but they deposit 1450 rs. like this way they frauding sumwhere around 250 - 300 rupees per month sometime they used to come twice for same month bills bills. I caught them at the end of September and i did telephonic complain to 121 but 5 days has been passed but i did't get any responce from the company.
    Last edited by bharatmalik50; 10-01-2011 at 10:10 PM. Reason: Airtel Executive Cheats
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  5. 10-04-2011, 02:34 PM #5
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    Dear Customer (bharatmalik50),

    This is to inform you that your concern listed on 01 Oct 2011 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please do write to us at airtelpresence@in.airtel.com with your contact details (address and landline or mobile phone number).

    We assure you that we are committed to resolving the issue to your satisfaction.

    Regards
    Rakesh Kumar
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@in.airtel.com

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  6. 10-04-2011, 02:34 PM #6
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    Dear Pradeep ,

    This is to inform you that your concern listed on 30 Sep 2011 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please do write to us at airtelpresence@in.airtel.com with your contact details (address and landline or mobile phone number).

    We assure you that we are committed to resolving the issue to your satisfaction.

    Regards
    Rakesh Kumar
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@in.airtel.com

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
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  7. 11-02-2011, 01:16 PM #7
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    Dear Customer (bharatmalik50),

    We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to please drop us an email at airtelpresence@in.airtel.com and we will be happy to be of assistance.

    Regards
    Rakesh Ranga
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@in.airtel.com

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
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