Hi All,

My name is Karthikeyan. I had Airtel prepaid Since 2005 onwards. Recently I got a call from Airtel telecallers girl(Latha) (don't know her phone number), for migration from pre-paid to post-paid.

She told the post paid plan name is New AES-248 plan.
Migration charge : Rs 300 Refundable deposit + Rs 50 activation charge

Tariffs are below as she explained me in the call.

Monthly Rental : Rs 248
Free mins : 450mins(local/STD to any mobile)

After free mins:

Airtel to Airtel : 30ps/min(local/STD)
Airtel to other mobile: 40ps/min(local/STD)
Airtel to landline :50ps/min(local/STD)

She told one more plan some 499 everything like same above except 1000mins free.

I told her, I want AES-248 plan.

She explained me the procedures and the required documents. I told her to send her executive next day to my office.

Next day a guy came to my office to collect the documents and to fill the application.I forgot his name.I don't know his phone number. He spoke to his Boss(name: Mamta) to get clarify me the tariffs. I just confirmed with him the tariffs. He also told samething. I filled my application and submitted my documents. He gave me a new post paid sim and took Rs 350/-(deposit+activation)

My pre-paid mobile got deactivated and post paid mobile got activated after 3-4days(Meanwhile two guys came for verification to office and home).

Two days later I got a call from Airtel tele caller(different from above persons) for explaining me the tariff I got. I was so shocked to hear the tariffs.

Tariffs she explained:

Monthly Rental : Rs 248
Free mins : 450mins(local airtel2airtel only)
Local call : 50ps/min for any other mobile even for airtel after free mins.
STD call : Rs1.50/min
Some roaming tariffs.

Since I was totally in Shock...I didn't heard the complete plan she explained.

Please somebody tell, What action take against Airtel . I don't have any recorded proof for the tele callers tariff explanations. Please help me to do something. I am so much of disappointed.

Dear Customer,

This is to inform you that your concern has been noted and our Team is working on a resulation. At the outset we apologies for the inconvienence faced by you.
we will get in touch with you for further details of you concern as the need arises.

Regards,
Pankaj Kumar
Airtel customer service Team.

HI Pankaj kumar,

This is pradeep - I have reported the problem for deactivation and excess billing for my airtel number. Recently i received a letter from LOK Adalat to appear in court. Since letter reached me latter then the mentioned date i was not able to proceed further.

Please do the needful for me. Please advice me how to proceed further.

Regards
M.Pradeep

Hello Sir,

Myself Jaykiran my airtel mob no is 9901249725.

i deactivated mumber on march 2012. now i am using other number.

but still i am getting bill upto 3000 though i am not using it.

i went to airtel office at indira nagar banglore, as they said i paid 500 rupees also but this month also i got bill.

airtel member because of power cutoff he didnt deactivate my number they said , so that is not my mistake.

why shall i pay? please look into the matter how much i can do i have done it!

Please dont ignore do reply as soon as possible.

Thanks ,
jaikiran
08867295734.

Namaste Jaikiran,

This is to inform you that your concern listed 16 Sep 2012 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get intouch with us at www.airtel.in/airtelpresence

Regards
Rakesh Kumar
airtel Presence (airtel Customer Service Team)
bharti airtel limited
airtelpresence@in.airtel.com
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Namaste Jaikiran,

We would like to inform you that your concern listed 16 Sep. 2012 has been resolved. Should you have any queries please contact Airtel customer service at www.airtel.in/airtelpresence

Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com

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sir ,
i am k. narayani my postpaid no 9940036584 because of excess of bill i askd to change to prepaid i got my prepaid card wit same number but even now i am geting my postpaid bill for this no please recover this. deactivate this number even the prepaid number. my prepaid card not activated stil no information about that please deactivate this number soon

Namaste K. Narayani,

This is to inform you that your concern listed on 12 April 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at airtelpresence@in.airtel.com.

Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
airtelpresence@in.airtel.com

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Namaste K. Narayani,

This is to inform you that your concern listed 12 April 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However as your contact number is non contactable, hence, we have sent a sms for the same. Please share the required details with us at airtelpresence@in.airtel.com.

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

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Namaste K. Narayani,

We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at airtelpresence@in.airtel.com.

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com

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