Dear sir,
This post is to bring your attention on my Airtel wrong billing issue. On 28th November I got about 17-18 sms in which they mentioned that I have been charged for download so and so stuffs from gclub.in or Airtel live. I registered a complain for that on same day and I got a reply to wait till 2nd November for resolution. On 2nd November when I asked for resolution they asked for 6th November for resolution and now today i.e. 6th November again they are asking for 11th November 2009.
I like to tell you that I never downloaded any stuff from gclub or Airtel live. I raised my issue to nodal officer also but no satisfactory answer I get. My connection is corporate and if my issue doesn’t gets resolve in coming days then my salary will be deducted for those wrong billed amount. I can see lots of complaints on consumercourt.in forum for gclub.in wrong charges.
I request you to take a proper action and help me with your knowledge.

Sincerely,
Vikash kumar

Account Number 102-103396422
Airtel Number 9650195394
Customer Name ARCIS E Services Private Limited . .
Current Outstanding Rs. 1599.06
Last Bill Date 03/11/2009
Last Bill Amount Rs. 1489.42
Last Bill Due date 21/11/2009
Last Payment Rs. 109.20
Next Bill Date 02/12/2009
Deposit Amount : Rs. 0.0

Today i got a mail from airtel appellate@airtel.in that my billing is correct and there is no issue according to them. I like to tell that if my bill is correct then why should i fight for it? I am pasting some links which i found during net surfing, here lots of airtel customer faced the same as i am facing now. Gclub is the main issue of airtel for which they are charging customers and if customers make complain they just close complains by saying they have a very good system and foolproof so no wrong billing can be generated. If i used then why should i raise my voice against their wrong bill.
I need your help,please let me know how can i pull airtel in consumer court or i need my refund.
Below pasting my emails.

Code:

Dear Mr. Kumar,


Thank you for writing to Airtel.


This has reference to your e-mail dated 6 November 2009 regarding  billing concern  for your Airtel Mobile 9650195394. We regret the inconveinice faced.

We would like to inform that as per reference number 29211767, we have pursued our records and found that the Airtel live usage and downloading charges levied in your invoice dated 3 November 2009 are valid. Hence, we regret the infeasibility to provide any reversal for the same.

Please be assured that our billing system is foolproof and there is no manual intervention. The software captures the details of the call that you make from and receive on your mobile and generates the invoice accordingly. Once the invoice is generated, we take stringent measures to ensure zero defects. 
 
Please know that we appreciate your valuable subscription with Airtel and it has always been our constant endeavour to serve you better. In your case also, required measures were taken to ensure that the invoice so generated is correct and the calls are valid. 

We hope this clarifies.

In future too, please feel free to speak to our call centre executive on 121 (toll-free) regarding any issue/concern. You can also email us at 121@airtelindia.com. 


You can get in touch with the Nodal Officer with your earlier request or complaint number if it's still unresolved. You may send an email at Nodalofficer.del@airtel.in. or you may call at 9818334865 from 9:30 AM to 6:30 PM Monday to Friday. The Nodal officer will provide a resolution to your complaint in 10 days. 


If you do not receive a satisfactory response from Nodal officer you may send an email at appellate.del@airtel.in. or you may call at 9958444865 from 9:30 AM to 6:30 PM Monday to Friday. 


Assuring you the best of our services always, and looking forward to a long term association with you. 

Warm Regards,

Arti Handa
Appellate Officer
Bharti Airtel Limited

To leave your feedback on the current interaction, please copy the complete URL from below and paste it in your web browser
https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=08 8 E7BD1 3538DD975EE51F46FE12F6792F31E67A5D83F4143434149B2D93F444E&refno=61120096438

Simplify Life with Airtel Selfcare. Just dial *121# and get instant information related to your account on your Mobile Screen.

---------Original Message----------
From: v_indyan@yahoo.co.in
To: appellate@airtel.in
Cc: 
Sent: 06/11/2009 16:30:00
Subject: 09650195394

Dear sir 

This mail is to bring your attention on my Airtel wrong billing issue. On 28th November I got about 17-18 sms in which they mentioned that I have been charged for download so and so stuffs from gclub.in or Airtel live. I registered a complain for that on same day and I got a reply to wait till 2nd November for resolution. On 2nd November when I asked for resolution they asked for 6th November for resolution and now today i.e. 6th November again they are asking for 11th November 2009. 

I like to tell you that I never downloaded any stuff from gclub or Airtel live. I raised my issue to nodal officer also but no satisfactory answer I get. My previous mails are enclosed which are self explanatory about my issue and Airtel behavior. My connection is corporate and if my issue doesn¿t gets resolve in coming days then my salary will be deducted for those wrong billed amount. 

I request you to take a proper action and help me with your knowledge. 



Sincerely 

Vikash kumar 

Jamshedpur 





From: 121@airtelindia.com [mailto:121@airtelindia.com] 
Sent: Friday November 06 2009 3:23 PM 
To: v_indyan@yahoo.co.in 
Subject: Re: 09650195394 [ BAL 9650195394 61120092685 ] 



Dear Mr. kumar 

Thank you for contacting Airtel. 

We understand from your previous interaction dated 06 11 09 you have expressed concern over Airtel Live charges for your Airtel number 9650195394. 

We understand your concern and will work towards resolving the same. 

Your concern has been forwarded to the respective department. Kindly quote the Service Request number 29211767 in any future communication about this request. We would revert to you by 11 11 09. 

Alternatively you can also know the status of the Service Request number by dialing 121# (toll free). 

For further assistance mail us at 121@airtelindia.com. 

We value your association with Airtel. 

Warm Regards 

M Simon 
Customer Care Executive 
Bharti Airtel Limited 

To leave your feedback on the current interaction please use the following URL- https: ispeed.airtel.in iVoiceFeedback Search EFViewerDE.aspx info=9AFA1D6A8FCE 06E88C610B42543484ABDDD286AACD53455B7D83F5DAED0365FA2 refno=61120092685 

Simplify Life with Airtel Selfcare. Just dial 121# and get instant information related to your account on your Mobile Screen. 

---------Original Message---------- 
From: v_indyan@yahoo.co.in 
To: 121@airtelindia.com 
Cc: 
Sent: 06 11 2009 11:45:39 
Subject: RE: 09650195394 [ BAL 9650195394 31120096244 ] 

Dear sir madam 

Today is 6th November and I didn¿t get any reply from you . I request you to update me about my complain which I registered with you on 28th October for Airtel live wrong charges. Please do the needful. 

Sincerely 

Vikash kumar 

Arcis e Services Pvt. Ltd. 

9334489450 



From: 121@airtelindia.com [mailto:121@airtelindia.com] 
Sent: Tuesday November 03 2009 6:47 PM 
To: v_indyan@yahoo.co.in 
Subject: Re: 09650195394 [ BAL 9650195394 31120096244 ] 



Dear Mr. Kumar 

Thank you for contacting Airtel. 

We understand from your previous interaction dated 03 11 09 you have expressed concern over charges towards your bill for your Airtel number 9650195394. 

We understand your concern and will work towards resolving the same. 

Your concern has been forwarded to the respective department. Kindly quote the Service Request number 29143992 in any future communication about this request. We would revert to you by 06 11 09. 

Alternatively you can also know the status of the Service Request number by dialing 121# (toll free). 

Dear Airtel Customer,

Thank you for writing to us.Your request has been registered with us and your unique reference no. is 291020099402. Request you to quote your unique reference number for future interactions. We shall get back to you within 24 hours.

Warm Regards
Airtel Customer Service

Note: Please mention your mobile no. in the subject of the email whenever you write to us for a quicker response. Do not include any space or any special characters between the digits. 

This is an auto-generated response. Kindly do not reply on this mail.


---------------------Original Message--------------------------
Subject: 9650195394
Date: 29/10/2009 12:37:26 AM
From: v_indyan@yahoo.co.in
To: 121@airtelindia.com
Message body: 

Hello

I am Vikas Kumar from Jamshedpur and my airtel number is 09650195394. My number is a corporate connection (Airtel Data Card 99 GPRS PLAN - Without Voice) and it is registered to our company ARCIS E Services Private Limited.



On 28th October 2009 near about 10-11 PM I received lots of sms from you in which you confirmed that I have downloaded so and so stuff from Airtel Live and I have been charged for the same. I got 15-16 sms in which you spoke the same thing and charged accordingly for those downloads and packs.

Copy of some text messages which I received:-

Thanks for downloading PillowFight from Airtel.You have been charged Rs.99. Play Games http: gclub.in http: gclub.in 

Thanks for downloading TrickSoccer2006 from Airtel.You have been charged Rs.50. Play Games http: gclub.in http: gclub.in 

Thanks for downloading Hungama content video from Airtel.You have been charged Rs.15. Play Games http: gclub.in http: gclub.in 

Thanks for downloading Cricket Trivia from Airtel.You have been charged Rs.50. Play Games http: gclub.in http: gclub.in 



I like to tell you that I never requested for any such pack or never downloaded any stuff from Airtel live. I have corporate connection and I don¿t have voice plan activated on it that¿s why I am not able to contact your customer care center.

I request you to kindly waive off all packs and the charges which you have charged but I have not subscribed downloaded. Please go through my account details and do the needful.



Sincerely 
Vikas kumar
Jamshedpur
Arcis e service

Dear Customer,


This is to inform you that your concern has been noted and our team is working on a resolution. At the outset, we apologies for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.


Regards,


Mohsin Khan
Airtel Customer Service Team

@Mohsin Khan,
Thanks for your reply, I like to tell you that i googled for Gclub issue and found that lots of subsribers are facing the wrong deduction/billing for downloading/subscribing the airtel live stuffs.
I contacted them and got a reply from Mr. Sameer whose number is 9995868111. He also faced the same issue 2 months back and he was charged rs.1406 for downloading the stuffs from Gclub which he never downloaded. So he approached to Nodal and he got a waive over his bill. But in my case no one is listening. I am here and with the help of consumer court i will sure file a case against airtel if i dont a get proper resolution.
I am pasting below Mr. sameer's complain and his reply.

Regards,
Vikash kumar.

Mr. Sameer’s Complain on complain board:-

47 days ago by Shameer [send email]
I am also a user of airtel postpaid kerala. My number is 9995868111. Recently i got the same message 14 times continuously and charged 1406/-. I never downloaded any wallpapers or games. I have complained to the customer care. they are telling me to wait for the next bill to come. This is the problem to many of the airtel mobile internet users. Please do something urgently.

His reply from email:-

Dear Vikash,
If you are not getting any proper resolution it is advisable to mark a mail to the nodal officer. I have mailed to the nodal officer mentioning my complete problems and i could proove my innocence in my case. They given me complete refund by adjusting in my bill. If you need to know the nodal officer details visit Trai website. The executives sitting in their customer service dont have authority to give you this kind of discounts. So mark a mail to the nodal officer of your region, it will definitly help you in solving your issues. Describe your issue completely in your mail body. They will revert you within 1 week. I got the reply on the very next day.
All the best.

Date: Wed, 11 Nov 2009 06:13:27 -0500
To: shameerehb@hotmail.com
Subject: did you get back your money from airtel
From: v_indyan@yahoo.co.in
________________________________________
E-Mail from "vikas" to "Shameer" at shameerehb@hotmail.com on
________________________________________
Wed, 11 Nov 2009 06:13:27 -0500
Hey mate
vikas here from jamshedpur, I am also charged by airtel for downloading so so stuff from gclub. I am fighting with them but they are not accepting it, just saying they have foolproof system.
What happened to your issue? did you get waive off on your bill or you paid it?please let me know bro Regards
VIkash kumar
v_indyan@yahoo.co.in

h_t_t_p_:_/_/_w_w_w_.consumercomplaints.in_/_complaints_/airtel-wap-httpgclubin-c242580_._html

Please remove "_" from above link to follow Mr. Shameer's complain on complain board. Also you will find lots of other complaints for the same.

Regards

Mr. Mohsin Khan (Airtel_Presence)
I checked your all posts and i observed that in all the posts you just copy pasted the same thing in your reply.
Why dont you come with a resolution, Is this another trick to make fool customers by replying to their posts so that they wait for resoltion from your end?
Please provide us resolution else dont only post the same thing in all replies and also come with resolution if you ever made any .

Regards,
Vikash

PS:- I request Mod to please ask him why he not closing the posts which he used to reply,and how much time he need to close it?

@Airtel_Presence

Any resolution ?

@Airtel_Presence
Please check this number 9902826017 which i got from this forum only .
Mr. aniket had been charged rs 7000+ for downloading so and so stuffs.
airtel fake charges!!!!

I request you to look your system bug else you are going to loose a huge customer base only due to wrong billing...

Mr. Mohsin i request you to please check below given link and you will find that how many customers are having the same issue, Please fix your gclub wrong charges issue ...

Bharti Airtel Complaint

@Airtel_Presence
Mr. Mohsin,
Could you please update me about my issue ? Whether you solve it or i have to knowk the court door? just tell me... I have lost my patience now...
Regards.

Today i got a call from nodal officer delhi.
She waived off rs . 1016.95 from my wrong bill and the amount of rs .1016.95 is credited back to my account today itself.
Thanks to airtel...

Hello Indyan,

In case the Airtel Customer Care are failed to provide you with any solution then just email your complaint to your area nodal officer and in if still not get any response then forward your complaint to your area Appellate Authority, if all the channel get failed then you can knock the consumer forum. But before that do some basic things as mentioned.

Visit: Notice before filing consumer complaint for notice reference.

If still have a question then feel free to contact us again.

I am Aejaz from Srinagar with no 9906700239. I want to say that Airtel is a fraud. They sent me a message today that says " Thank you for downloading Java game ....." and Rs 50 was deducted for nothing. I have not downloaded anything. I was just surfing using mobile office. I contacted custumer care and they said you have downloaded java game. I wonder how air tel is cheating people. i think i need to change my service provider.

Dear Aejaz ,

This is to inform you that your concern has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

Regards,
Rakesh Kumar
Airtel Customer Service Team

Hello,

I am getting sms from AD-54321
"Thanks for downloading 20_20Cricket from Airtel. You have been charged Rs 99. Get latest games at
gclub (url)

I haven't downloaded anything, nor I am interested in subscription. Same message(SMS) coming again and again.

This happened so far thrice with me. Yesterday two times at midnight 2.12 AM received SMS
Total RS.297 charged to me without any game download so far. Its totally frustrating experience and unwarranted. I browse the internet and saw tons of complaint of similar kind on Airtel on these incidences pertaining to gclub. Your customer care asking me to wait for bill generation. How can i wait when per day I am getting charged Rs 99 without any reason.


Please revert the charges.


my mobile number is: 91-9880280830

Regards
shashank