Dear Sir
I had signed up with 'Reliance Netconnect Broadband+' USB device under the
tariff plan of 10GB Day / 10 GB Night. I've had this connection for just
over a month and my experience with the service has not been satisfactory.
The device took about 10 days to get activated and within the first week of
usage I was told that I had exhausted the given credit limit of Rs. 4300 and
they suspended my connectivity. I had made a payment of Rs. 6000 to Reliance
in the hope of extending the credit limit within the next few days. The way
the credit limit is allocated and utilized is a big mystery and haven't had
any clarity regarding this even from the call center folk. A day after
paying Rs. 6000, they disconnect my service yet again telling me that now I
had exceeded the credit limit again and I should pay them upwards of Rs.
7000 to resume connectivity. My usage pattern is high as I have to download
large volumes of data for work and hence was the choice of the plan which is
the largest available data volume from Reliance under this particular
service option. From the day the connection was activated I wanted to keep
track of my usage and not exceed the download cap since per MB charges are
way too high (@ Rs.2.00/MB).

After failing to get a registration confirmation from their web based usage
tracking service, I repeatedly kept signing-up until it worked in a period
over few days. Once activated I had been tracking usage and even during the
periods of my service suspended my usage showed an unbilled usage of
approximately 16000 MB which is way lesser than 20480 MB as per the plan.

Failing to pay the required amount, Reliance kept my connection suspended to
the end of the month and sent me a bill of Rs. 38000 approx., and wants me
to pay this amount to resume connectivity. When I asked to know the details
on my usage, the call center people asked me to check it online under my
service management page on their site. The tool to check detailed usage is
broken and does not work from any browser. During one of my calls to the
call center executive to understand their billing strategy I was told than
the free download allowance is broken down and utilized in a per-day basis;
something that is not discussed in any offer document. Also their is
absolutely no clarity on how credit limit is allocated to a customer.

My reason for signing up with them was purely because my place of residence
has no other broadband connectivity options including WiMax by any of the
ISPs within Bangalore city limits.

A bill of Rs.38,000 approx. is not reasonable and definitely not practical
for a salaried person to pay.

I'm attaching my bill for your scrutiny and reference. I solemnly wish for
your assistance in resolving this issue at the earliest since the longer I
withheld from paying the billed amount the higher would be the interest
levied on the outstanding.

Thanks and Regards--
Dipanshu Mitra
dipanshu.mitra@gmail.com
Cell: +91 98840 48137
Skype: dipanshu_mitra
Sent from Karnataka, India