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Vodafone fooled me

This is a discussion on Vodafone fooled me within the Mobile Billing Problem forums, part of the Mobile category; Hi, I opted for Rs 99 2 GB VMC plan and it was activated. I used 190 MB's of the ...

  1. 08-16-2012, 11:55 AM #1
    chakshu84
    chakshu84 is offline Junior Member
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    Default Vodafone fooled me

    Hi,


    I opted for Rs 99 2 GB VMC plan and it was activated. I used 190 MB's of the same and after one month i got a bill of Rs 1890 towards internet usage. Vodafone charged me for Vodafone live instead of VMC. When i contacted them they said me a new thing that this plan is not for iphone. If it was not a plan for iphone it should have been mentioned at time of activation. I just used 190 MB of my 2 GB plan, then why should i be charged as i am elligible for 2 GB. Vodafone are fooling people by not mentioning there terms and conditions, they did not even revert these extra charges. I want to raise a complaint against them. My vodafone complaint number is 226356092.


    Regards
    Chakshu
    Last edited by chakshu84; 08-16-2012 at 12:04 PM.
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  2. 08-16-2012, 02:06 PM #2
    vodafoneindia
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    Hello Chakshu,

    Thanks for writing to us. Please send us your number at http://bit.ly/Q20kFC so that we may address your concern better.

    Regards,
    Vodafone Customer Care
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  3. 08-16-2012, 04:40 PM #3
    vodafoneindia
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    Hello Chakshu,

    Thank you for your time on our call. We hope we were able to address your concern.

    Regards,
    Vodafone Customer Care, Delhi & NCR.
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  4. 08-17-2012, 10:23 AM #4
    chakshu84
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    Default Still no update

    Hi Sir,

    As per your suggestion, i have raised a complaint, but still haven't reeived any call back. I would request you to remove Rs 2100 charge against the internet usage as 2 gb plan was activated on my phone.

    Thanks
    Chakshu
    9873253259
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  5. 08-17-2012, 01:28 PM #5
    vodafoneindia
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    Hello Chakshu,

    We trust that our executive has assisted you with your concern over the call.

    Regards,
    Vodafone Customer Care, Delhi & NCR.
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  6. 08-17-2012, 03:10 PM #6
    chakshu84
    chakshu84 is offline Junior Member
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    Default The issue still not resolved

    Hi Sir,

    The issue remains unsolved, they are still not adjusting the amount. They are saying that it was consumer who should should have mentioned that he is using iphone rather than the plan details. Did it came to my dream that this was not applicable on iphone or it was vodafone who should have confirmed or informed that this plan was not valid for certain phones? It should have been shared along with the plan details that this plan is not for iphone or other set of phones. It is vodafone who sets the terms and conditions for all the plans, not the consumer. So it is vodafone's responsibility to share these details before activating a plan. If vodafone is not mentioning terms and conditions of a plan and later stating that this plan is not for certain handset, then vodafone is trying to make fool of its consumers. I request you to adjust the amount of Rs 1891 as i am having the confirmation mail stating the Plan details along with confirmation that plan has been activated and no terms and conditions related to handset.

    Thanks
    Chakshu
    9873253259
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  7. 08-17-2012, 05:37 PM #7
    vodafoneindia
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    Hello Chakshu,

    One of our executives will get back to you in 24 hours.

    Regards,
    Vodafone Customer Care, Delhi & NCR.
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  8. 08-18-2012, 09:00 PM #8
    chakshu84
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    Default As expected, no call back

    Hi,
    I still have n't received any call back. Is vodafone taking this issue seriously or not? Its being 6 years i have been using there services and this is how they treat there customers.

    Thanks
    Chakshu
    9873253259
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  9. 08-20-2012, 09:09 AM #9
    chakshu84
    chakshu84 is offline Junior Member
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    Default still no call back

    Still the issue remains unresolved. If i have paid for 2 gb access, i shopuld get it if you activated the service.
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  10. 08-21-2012, 09:38 AM #10
    vodafoneindia
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    Hello Chakshu,

    Could you please share an alternate number at http://bit.ly/Q20kFC so that we may assist you better.

    Regards,
    Vodafone Customer Care
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  11. 08-21-2012, 11:20 AM #11
    chakshu84
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    Default I have raised another request

    Hi,

    I have raised another request as per the link provided by you.

    Thanks
    Chakshu
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  12. 08-21-2012, 03:05 PM #12
    vodafoneindia
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    Hello Chakshu,

    We are working on your concern and will get back to you with an update as soon as possible.

    Regards,
    Vodafone Customer Care, Delhi & NCR.
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  13. 08-22-2012, 01:30 PM #13
    chakshu84
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    Default Any updates?

    Hi

    DO we have any updates on this issue?

    Regards
    Chakshu
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  14. 08-22-2012, 05:13 PM #14
    vodafoneindia
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    Hello Chakshu,

    We trust that our Nodal desk has assisted you with your concern.

    Regards,
    Vodafone Customer Care, Delhi & NCR.
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  15. 08-22-2012, 08:08 PM #15
    chakshu84
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    Default i have received no call

    Hi,

    I have received no call. Please do act and dont reply fakely. Please donot give wrong replies.

    Chakshu
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