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Airtel charging 3g usage in the bill whereas I opted for 2g 1GB plan.

This is a discussion on Airtel charging 3g usage in the bill whereas I opted for 2g 1GB plan. within the Mobile Billing Problem forums, part of the Mobile category; Hello Mobile number : 9003157766 I am availing 2g 1GB data plan from past four months and bill was generated ...

  1. 07-07-2012, 11:09 PM #1
    Unregistered Guest

    Angry Airtel charging 3g usage in the bill whereas I opted for 2g 1GB plan.

    Hello

    Mobile number : 9003157766

    I am availing 2g 1GB data plan from past four months and bill was generated accordingly which never crossed Rs1200 any month.
    This time my outstanding amount is about Rs4500 as you have charged 3g data usage of 1698(volume).I never requested for any 3g service.
    Upon contacting customer care today morning i was told this is because of my handset.Now this is really ridiculous because had this been the case why this issue did not happen in previous months as i am using same handset.Also,i was assured of a callback from them in 2 hours for bill clarification which dint happen.
    Moreover providing 2g or 3g bandwidth is operators liability.I tried requesting to complain on airtel website but it is not working as well.
    Kindly rectify my bill by earliest

    Thanks
    Mrinal Saxena
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  2. 07-08-2012, 03:16 PM #2
    Airtel_Presence's Avatar
    Airtel_Presence
    Airtel_Presence is offline Senior Member
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    Namaste Mr. Saxena,

    This is to inform you that your concern listed 07 July 2012 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

    For any queries you may have you can also get intouch with us at www.airtel.in/airtelpresence

    Regards
    Rakesh Kumar
    airtel Presence (airtel Customer Service Team)
    bharti airtel limited
    airtelpresence@in.airtel.com
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  3. 07-12-2012, 06:47 PM #3
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    Airtel_Presence
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    Namaste Mr. Saxena,

    This is to inform that your concern listed on 07 July 2012 is been worked upon. We would require some more time to resolve your concern. We assure you that we are committed to resolving the issue to your satisfaction.

    For any queries you may have you can also get in touch with us at www.airtel.in/airtelpresence

    Regards
    Rakesh Ranga
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@in.airtel.com

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  4. 07-17-2012, 07:49 PM #4
    Unregistered Guest

    Angry No action taken yet

    Hello Rakesh

    Its about a month since the issue persists and 10 days since your reply but action is yet to be taken by your team.This is really unexpected sort of service from airtel.

    Kindly look into it by earliest.

    Regards
    Mrinal Saxena
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  5. 07-26-2012, 11:35 PM #5
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    Namaste Mr. Saxena,

    We would like to inform you that your concern listed 07 July 2012, has been resolved. Should you have any queries please contact Airtel customer service at www.airtel.in/airtelpresence

    Regards
    Rakesh Ranga
    Airtel Presence (Airtel Customer Service Team)
    Bharti Airtel Ltd
    airtelpresence@in.airtel.com

    Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

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