Dear sir,

Mobile No. 9769946682

This is my last email to you because i will be lodging complaint with
Consumer court in Mumbai if my complaint is not resolved but once again let
me narate my problem as you are not able to understand my problem.
*Pl. read the entire email carefully*.

In the month of February 2012 i started using data service on my phone,
within few days my credit limit got depleted and Vodafone executive
contacted me and requested me to make interim payment which i immediately
paid, the executive told me that as you are using internet on your phone
the credit limit has got depleted, Immediately i requested the executive to
activate 2G edge data service plan on my account as i was travelling and
could not visit Vodafone store personally to activate the same, executive
confirmed *THAT THE REQUEST FOR ACTIVATION OF 2G DATA PLAN HAS BE ENTERED
IN THE SYSTEM BY HER AND PLAN WILL GET ACTIVATED WITHIN 24 HOURS.*

*To my surprise i get a hefty bill from you because data plan was notactivated by your executive.*

Now you tell me what is my fault in this entire episode, from
April,May,June 2012 i am contiguously writing emails to you, but you have
NOT ACCEPTED YOUR MISTAKE.
And you have unnecessarily charged me for your mistake. As a service
provider your executive failed to activate the Data plan and this has
caused this extensive billing.
*According to Consumer Protection Act this is deficient service provided by
you and i am not liable to make any payment.*

If you are not able to solve the problem, I will be filing complaint
with Mumbai
District Consumer Court at Bandra Mumbai on you for mental torture &
not abiding to my instruction on activation of service and charging me
extra (deficient service), repeated visits of recovery agent to my
residence and harassing my family members for recovery of dues.

I will be filing the complaint with Consumer court by First week of July
2012.

You have instigated me to take steps against you because of unjust and
unruley behavior of executives and recovery agents.

This unjust incidence will be not accepted and i will make sure that i
will get justice.

Thanking you,
Milind Gokhale