This is a discussion on Vodfone Wrong GPRS Charges within the Mobile Billing Problem forums, part of the Mobile category; Dear, My name is Anil Thacker, residing at Gandhidham, Gujarat India, I have been using the post paid sim No. ...
Junior Member
Vodfone Wrong GPRS Charges Dear,
My name is Anil Thacker, residing at Gandhidham, Gujarat India,
I have been using the post paid sim No. +91 9825131112 of Vodafone since past many years.
I had activated USA Roaming from the month of May i.e. 24th May up to 14th June during my trip to USA.
I had received the bill of the dated 07/06/09 in which I was charged for Rs 5152.87 for GPRS usages, than I had received the bill of the dated 07/07/09 from which I was charged for Rs 11577.50 for GPRS usages, detail of the bills are as follows.
Bill No 0000294844062009, Bill Date 07.06.09, Bill Period 07.05.09 to 06.06.09 amounting for Rs 9213 in Total for the respective month
Bill No 0000297870072009, Bill Date 07.07.09, Bill Period 07.06.09 to 06.07.09 amounting for Rs 14842 in Total for the respective month
I have used the GPRS during my tour for total of few minutes, the bill for which I had received is totally wrong, I have got proof of the same e.g. in the invoice of dated 07/07/09, the first usage shown for approx 145 minutes for Rs 4658 at 19:13 of USA time, now during this time I was roaming in different part of the Chicago, with my friend, I had the hardcopy of the camcorder showing the same time while I was shooting and taking photograph with my camcorder, even I have one photograph showing the time 7.00pm in the tower clock.
Though I know that I had not used the GPRS in such extensively and specifically during the above mentioned time, which will definitely justify that the GPRS charges levied are absolutely wrong.
Though I had already paid off the first bill of Rs 5152.87 considering that I had used the GPRS for total of few minutes during my stay of all 20 days in USA, since after when I had received the other bill showing further more charges of Rs 11577.50 for the another 9 days from my 20 days time, was really shocked.
To continue the services and long relationship I had been paying the bill after for actual usage I made. Except the wrong charges of 11577 for GPRS.
I had approached to VODAFONE store here at Gandhidham many time personally and requested them, and shown them the photograph showing the timing when I was roaming and shooting how could I use the GPRS and that too for 145 minutes continuously, but they are not ready to understand. I had also emailed the same request to VODAFONECARE, Gujarat head office, but I did not get any affirmative reply.
Now they had stopped my all services, and blocked my sim card.
I firmly believe and sure that the usages shown in my two invoices are wrong for the amount of usages mentioned, except my usages in few minutes during my total stay for 20 days.
I kindly request you to help me in this matter and get the reversal of the charges made.
Thanking You
Yours truly,
Anil Thacker
Ward 12 B,
Plot No # 258
Gandhidham – 370201 Gujarat
Cell : +91 9328311122
Address of Vodafone
Vodafone Essar Gujarat Limited,
6th Floor, Sakar 2, Ellisbridge,
Ahmedabad-380 006
Email : vodafonecare.guj@vodafone.com Fax +91 79 2657 5990
Moderator
Dear Mr. Thacker,
Pls. send a written complaint to the Nodal officer of the Co. to get any help for your complaint. The Nodal officer will have to provide you solution within 10 days. Wait for the response for max. 10 days and do inform us about the response from him. The Email address is: maulikac@vodafone.com
Regards,
www.consumercourt.in
Junior Member
Wrong GPRS Charges [B][COLOR="Red"]Dear, please find the below matters followed up, contains the email done by me in reply to vodofone follow up, mentioning not possible to reverse the charges levied i sincerly request you to look in to this matter and resolve it as soon as possible, now i had received the bill containing the amount with interest Rs 12045 due date 24/11/09Originally Posted by advocate
Junior Member
Re: Billing related concern for 9825131112 [REF:444248718443]
Thu, 22 October, 2009 4:52:58 PMFrom: Anil Thacker <anil179@yahoo.co.in>Add to Contacts
To: "maulikac@vodafone.com" <maulikac@vodafone.com>
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I Thank and appriciate for the time given to the matter, as I am aware about the GPRS international roaming charges, the charges levied in my two bills are wrong, this is to bring to your notice that I had already paid one bill containing the GPRS charges following that my push mail account was activated during my roaming which retrived the mails from your server automatically, the charges levied mostly for the same not for the actual usages done by me believing that I had paid the previous bill containing heavy GPRS charges.
As I had already discussed the same with Mr Chitrang and many other represantatives that GPRS charges levied are not the actual usage done my me during my stay, and are wrong. Example for the same is in bill dated 07/07 charges levied for Rs 4130 of dated 05/06 at 7:00 pm USA time, I was not using my iPhone but I was roaming with my friend in Chicago and shooting with my handycam.
I had my handicam showing the timings and date confirming the same
I had shown the same evidence to your represantetive Mr Jay at local store.
I firmly believe that the usage shown in my two bills are wrong and are not actual usage done by me.
I have been enjoying the service of Vodafone since years, and my hystory of my bill payment has been regular despite the amount of the bill which shall be of actual usages done.
I kindly reqest you to resolve the matter and settel the due amount, henseforwad i m protected by the the consumer rights and law, and the charges for the same shall be born by you.
I hope you understand the the genuineness and shall make positive reply
Warm Regards,
Anil Thacker
Sent from my iPhone
On 21-Oct-2009, at 4:50 PM, Maulika C <maulikac@vodafone.com> wrote:
Dear Mr. Thacker,
Thank you for your email dated 17/10/09 about billing related concern for your Vodafone Mobile number 9825131112.
As per your telecon with our executive Mr. Chitrang Karnik, we would like to inform you that we have got your concern checked and found that charges of Rs. 11577.50 + service tax levied in your invoice dated 07/07/09 are for Iphone Internet usage of 20134.54 Kilobytes while in International Roaming from your above said number. Further, we wish to inform you that you have been charged Rs.5.5 per 10 kilobytes for GPRS data transfer as per the standard Roaming charges. Hence, charges levied in your invoice are correct and adjustment towards the same cannot be processed.
Be assured we charge you only when you initiate any chargeable transaction from your number.
In case you need further assistance, do call or email us. We'll do our best to help you.
Happy to help,
Maulika Chandramouli
Nodal Officer
Contact numbers*
Vodafone Care: 111 or +91-9825098250
(Toll free from Vodafone mobile phones within the home network)
Nodal Officer: +91-99250 00401
Fax number: +91-9825025989
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