Electrolux Microwave

I purchased Electrolux Microwave model no. EM-256C90SS serial no 74501336 on 24th December 2008.
On 6th August 2009 i.e in less then 8 months its door latch is broken. It is to mention that in between we were out of station for about 4 months, that means the product could not work for mere 4 months.
We called the authorised service agency of Jamshedpur 0657-2228316 on 6th August 09 and lodged the complaint. We followed up every day requesting to attend the complaint and give us the complaint no. for reference. On 14th August we called up the toll free no. of Electrolux and lodged the same complaint “microwave door latch broken”. On 17th August the local (Jamshedpur) service agency called us that complaint will be attended in a day or two. On request they give the complaint no. RN49814022 dated 14th August 09. Pls note that the complaint has been lodged on 6th and everyday we have been speaking but the date of the complaint is 14th.
We followed up alternate day requesting to attend the complaint and in the last week of august one person came to inspect the microwave, enquired about date of purchase and went back assuring us that in a day or two it will be attended.
I arranged to get the name & mobile no of the Electrolux official Mr Ravi Chourasia 09304065190 and spoke to him on 6th November. He replied that he needs time to trace the details. On 9th November I called & he gave standard reply that in 10 days time machine should be replaced. On 18th November I again called up and the reply was that he will look in to the matter. I reminded him that the complaint is pending for more then 3 months and no visible commitment to resolve the matter, his reply is the matter has come to his notice recently and about the past he can’t comment. I requested him to give me a call if he resolves the issue and as expected till now I have not received any call from Electrolux official or Service agency.
Pls help to resolve this matter through Co. officials or advise otherwise.

ANURAG DIXIT
9234554374