Hi,

I am new to this forum and want to venture into consumerism. I am in infancy and I want to learn. Please guide me the basics of the CPA 1986 and how to proceed with the Notice, Format of the Notice and the contents of the notice, Under which section of the CPA, a notice is mandatory and how much time is to be allowed in the notice. How the notice is delivered.

The background is that my daughter had given advance of Rs. 900 on 04 July 2011 for renting (booking for 3 days) a Lehnga for a marriage to be solemnized on 05 October 2011 to 07 October 2011. But the program changed and she do not require the Lehnga any more. As no service was availed till date, the Vendor was requested on 15 July 2011 to refund the advance amount of Rs. 900.00 paid to him. He refused to do so. On insistence, he agreed that you may avail any other service/rentals/goods, but money will not be refunded under any circumstances. He has even printed in BOLD Letters on the Booking Voucher that "BOOKING WILL NOT BE CANCELLED".

I feel that this writing on the Booking Slip is unlawful and unfair trade practice. Moreover, Vendor in not entitled to any fee/rentals etc., if the services are not availed yet. Furthermore, Vendor has kept money with him without any interest and he thinks that once any cash paid to him as advance, it is his money forever, whether we avail services or not. I feel that this is a cheating with the unsuspecting and innocent customers. Please guide me how to proceed in the matter.

Please guide how to proceed with the Notice, Format of the Notice and the contents of the notice, Under which section of the CPA a notice is mandatory and how much time is to be allowed in the notice. How the notice is delivered. I thank you all in anticipation. Regards.